PagerDuty Operations Cloud
PagerDutyExternal reviews
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PagerDuty - an awesome tool
What do you like best about the product?
Flexibility of schedule setup. Escalation policy flow
What do you dislike about the product?
Privileging, any team can add my team into their escalation policy without my knowledge, there should be a mechanism to notify a member or team.
What problems is the product solving and how is that benefiting you?
Escalations, getting resources on an issue
Recommendations to others considering the product:
Awesome tool - get it
A simple product that allows everything we need
What do you like best about the product?
I like the simplicity of use. The interface is very clear. Also it offers a large feature set and I don't see any limitation.
What do you dislike about the product?
To be honest I don't see any! Pager Duty meets exactly our needs!
What problems is the product solving and how is that benefiting you?
It's good to know that when one of our servers has difficulties, we'll be called so we can react quickly in order to get our instances back.
Does the job
What do you like best about the product?
Pagerduty allows for alerting for my on call engineering teams. It's never once failed to do exactly what we needd.
What do you dislike about the product?
Maybe it is the way we are set up but maintaining the rota'd schedule is quite painful.
What problems is the product solving and how is that benefiting you?
Our use-case is very simple. If we get a P1/Sev1 issue wake up the on-call engineer!
Recommendations to others considering the product:
I've not found a better solution.
Pagerduty is very useful, it helps us engage my small team to co-ordinate effectively.
What do you like best about the product?
The escalation policy and scheduler are very helpful.
What do you dislike about the product?
I wanted to track my activity and my team members activity in pagerduty. I couldn't find activity past 14 days. I want this information to be able to download it as csv files for other reporting purposes.
What problems is the product solving and how is that benefiting you?
Snoozing feature helps me focus on other issues and not worrying about missing something important.
An efficient and effective way for us to manage our Out of Hours
What do you like best about the product?
easy alerting and management of out of hours calls
What do you dislike about the product?
would love it to be able to ingest our separate out of hours mailbox
What problems is the product solving and how is that benefiting you?
reduction in downtime for business critical services across site
Core Meltdown Monitoring on steroids
What do you like best about the product?
Whenever something happens, PagerDuty wakes us up first, even when we are not sleeping. It never fails.
What do you dislike about the product?
It can destroy your night's rest in no time.
What problems is the product solving and how is that benefiting you?
Immediate Action triggering.
User friendly
What do you like best about the product?
Option we have on this platform to get alerts and on time is way too awesome. Kind of traffic you handle doesn't affect your performance.
What do you dislike about the product?
Ux/ Ui is not that bad, but can be improved, because searching within account is tedious task.
What problems is the product solving and how is that benefiting you?
Getting real time alerts
On point alerts, on multiple channels
What do you like best about the product?
I can sleep well at night, knowing that if something happens, PagerDuty will alert me and keep it going until it knows I am informed.
What do you dislike about the product?
Sometimes it does not understand the digit I send during the phone call.
What problems is the product solving and how is that benefiting you?
We have multiple systems that can have downtimes or can encounter issues, but we can connect all those systems to one alert tool.
Recommendations to others considering the product:
You can rely on its escalation policy.
Reliable and robust
What do you like best about the product?
PagerDuty allows for us to effectively scale our oncall and escalation paths across many teams and schedules. It is very easy to learn and manage from an admin side.
What do you dislike about the product?
Reporting and historical incident tracking interface is not the best.
What problems is the product solving and how is that benefiting you?
We provide off hours support with 10+ teams and escalations paths. We use it for automated alerting from system generated alerts as well as notification triggers from clients directly.
Straightforward, but essential.
What do you like best about the product?
We use pagerduty primarily for alerts for our systems. Even though it's relatively simple in it's takes, it's 100% essential for our business.
What do you dislike about the product?
In a word, setup. It took a bit to get setup, which i suppose is expected, but still it took a bit. Also it didn't work one time but i'm not sure that was pagerduty's fault.
What problems is the product solving and how is that benefiting you?
Instant downtime alerting. I realize there's a few other products that do this but Pagerduty has worked great for us after it was setup.
Recommendations to others considering the product:
Maybe get some third party help with the setup if you aren't completely sure on how to set it up.
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