PagerDuty Operations Cloud
PagerDutyExternal reviews
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Best in class incident management tool
What do you like best about the product?
It just works! PagerDuty integrates easily with every monitoring tool in our stack. While it works well out of the box, it's also highly configurable for our specific needs.
What do you dislike about the product?
Some of the outbound integrations e.g. Slack could do with improvement; as could documentation of best practice usage
What problems is the product solving and how is that benefiting you?
PagerDuty enabled us to set up a reliable on-call rotation and has continued to support us through our evolution and growth
Recommendations to others considering the product:
It's worth paying extra for; significantly better than OpsGenie and VictorOps
Reliable and lots of useful features
What do you like best about the product?
Pager Duty is the best alert management solution I've encountered in my 11 years of on-call work. I love that I can just subscribe to a calendar feed and it will automatically keep me updated with my various on-call schedules. And if I don't hear my phone buzz initially, Pager Duty can call me to get my attention.
What do you dislike about the product?
Honestly I can't think of anything I don't like about it. It costs money, but it's better than anything I could build and manage on my own.
What problems is the product solving and how is that benefiting you?
We need to be able to reliably cover every timezone and we have multiple types of on-call responsibilities that need to be covered constantly. Pager Duty's scheduling layers are really useful for follow-the-sun coverage, so I can easily share my on-call with a colleague in a different timezone. And as an end-user, it gives me a simple view into my personal on-call schedule, automatically sync'd to my calendar.
Recommendations to others considering the product:
Give it a try. If you're like me, you'll never go back to self-hosted alerting solutions.
Great service!
What do you like best about the product?
I've been a PagerDuty user for over 7 years, across several different companies. The service is reliable, easy to integrate with 3rd party monitoring systems, and always alerts me when one of my systems has an issue.
What do you dislike about the product?
I can't think of anything I dislike. Perhaps the UI could be modernized.
What problems is the product solving and how is that benefiting you?
We are primarily using it for IT alerting.
Recommendations to others considering the product:
Reliable service, works well, integrates easily. Definitely recommended.
Luca's review
What do you like best about the product?
Is is really fast and reliable, ux is good for the purpose, a lot of integration methods
What do you dislike about the product?
is seems that the architecture is quite complex to maintain at pagerduty, it would be nice is we have insights on how this application is evolving an getting more reliable (sometimes it seems that the product have stoped in time)
What problems is the product solving and how is that benefiting you?
Fast and centralised incident management, and on-call schedule
Recommendations to others considering the product:
First, study your actual alerting systems and just send do pagerduty, events that are critical to your infrastructure
Great App
What do you like best about the product?
Everything we use it for is there. It's easy to configure, it has great traits like escalation policies. These can be configured on a service/team basis or on a per-user basis.
They are also very transparent about their outages.
They are also very transparent about their outages.
What do you dislike about the product?
Nothing. It's great and I really have nothing to complain about.
What problems is the product solving and how is that benefiting you?
We use it to page our different teams. We've integrated it with APIs to our monitoring system.
Recommendations to others considering the product:
It's reliable and simple.
Call me when you`ll got problem!
What do you like best about the product?
I have found Pager Duty is very useful. It’s a great WebOps service. The IpOps and DevOps team is very helpful. I have liked the Pager Duty on call schedule, notification, escalation. The contact system of this page is also very supportive. It has many unique feature. It’s also very easy to install and it does not require a lot of time to install. So the user don’t have to wait a long time. They can start it easily. I really liked it. I believe one day it will be very popular among the user.
What do you dislike about the product?
When Pager Duty waking me up. I really dislike it, but it helps to avoid many other problems.
What problems is the product solving and how is that benefiting you?
I can get notification about blocker bugs in our product and fix it asap.
Recommendations to others considering the product:
Awesome!
Pagerduty Makes on call rotations easy
What do you like best about the product?
Managing on call schedules via Pagerduty, and having on call responsibility automatically following the schedule. No more people forgetting to switch the on call # to the right person!
What do you dislike about the product?
Incidents automatically resolving at the end of the phone call.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to ensure all our after hour incidents are handled in a timely fashion.
Does the job well
What do you like best about the product?
works well from the app or web UI, can integrate with other systems, such as Cisco Webex Teams
managing the on-call schedule, e.g. overrides
managing the on-call schedule, e.g. overrides
What do you dislike about the product?
being on-call and getting paged is a bummer
What problems is the product solving and how is that benefiting you?
knowing who is on call for what and when - I can just page the responsible team, and not have to know which person to contact
Common sense DevOps/SRE tool
What do you like best about the product?
PagerDuty allows us to connect critical metrics and uptime monitoring to a blunt instrument which wakes up our IT staff and escalates as necessary. It saves us the embarrassment of finding out about our downtime from our customers.
What do you dislike about the product?
To be entirely honest, I've not found much to dislike about PagerDuty, except perhaps when it's my turn to take the after hours call. :)
What problems is the product solving and how is that benefiting you?
We connect Riemann, Pingdom and other internal monitoring tools to PagerDuty. PagerDuty helps us respond to outages before our customers even know.
Works without issue and new updates are frequest
What do you like best about the product?
I like that it works and we do not really have to worry about it failing to page us in a critical situation
What do you dislike about the product?
This is trivial, but there are some interface options that can get clunky...such as when scheduling an override. But like I said these are trivial and if this is the biggest issue then so be it.
What problems is the product solving and how is that benefiting you?
We are solving the problem where we are unable to schedule our client's paging options within their systems to fit our workflow. With PagerDuty we can redirect notifications and manage them in our own system, in our own way. We also use it to make sure the right people do not get missed on key communications.
Recommendations to others considering the product:
If you need paging, look no farther.
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