PagerDuty Operations Cloud
PagerDutyExternal reviews
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PagerDuty at Climate
What do you like best about the product?
We like the integrations with Slack, Gmail, VoIP, and Okta. Being able to resolve PagerDuty notifications from anywhere is a great plus. On the mobile app, the feature to have several accounts logged into the same device is great. We share a device for on-call rotation, so this is a great convenience.
What do you dislike about the product?
The web interface is a little clunky. It is hard to find things sometimes, especially from an admin perspective. We also really do not like when deactivating a user, we have to remove them from all PagerDuty lists and schedules. There should be an option to force remove the user. Something like "Remove user from PagerDuty regardless of schedules."
What problems is the product solving and how is that benefiting you?
This is very helpful with our on-call rotation for our IT support team.
Recommendations to others considering the product:
Use the mobile app!
Great for just starting nad need some method to page an owner.
What do you like best about the product?
The simple interface for powerful options. and the appreciating asset it has. New features just roll in, and the ease just gets better and better, even with the powerful options they're rolling out.
What do you dislike about the product?
The calendar integration could be easier. I feel it's a little pricey for the features, but overall good value.
What problems is the product solving and how is that benefiting you?
Simple escalations and playbook linkage. Problematic getting non-technical users into the paradigm.
Recommendations to others considering the product:
Understand what you're using pagerduty for, and how best to use it's core strengths.
Solid product for handling on-call alerts
What do you like best about the product?
PagerDuty is feature-rich and has a solid, reliable API. The iOS mobile app is also very handy, as is the ability to provision a number to route to an on-call person on your team.
What do you dislike about the product?
The administration interface is a little dated and difficult to use for certain things. Managing groups and escalation paths can sometimes be a trial and error type situation.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us to draw attention to critical system issues, AWS CloudWatch alerts, and anything else we need urgent eyes on. It’s enabled us to reduce downtime and improve response times across our services.
Recommendations to others considering the product:
It’s a solid service for a fair price.
A great addition to the on-call toolbox
What do you like best about the product?
Pagerduty allows us to do the right level of alerting, to the right groups of people, and allow for escalation in case the initial notification is missed.
What do you dislike about the product?
This isn't a negative against PagerDuty per se, but our monitoring software, unfortunately, doesn't have an API that allows us to directly interface the two--we have to use email parsing rules in order to properly flag and categorize alerts.
What problems is the product solving and how is that benefiting you?
Prior to PagerDuty we were using a spray-and-pray approach to on-call, meaning we had to alert all on-call personnel and have an expectation that the right person will pay attention and the folks not on call will ignore it.
It does what it's meant to do
What do you like best about the product?
I like how it integrates nicely with other applications like calendar and slack. The cellphone app works great and never had an issue while paging or being paged.
What do you dislike about the product?
I think the design is overall a bit uninteresting and feels a bit old.
What problems is the product solving and how is that benefiting you?
We use it for on-call rotations and paging whenever there are incidents.
Good Application to Manage On Call
What do you like best about the product?
PagerDuty is an all in one solution for maintaining on call rotations. It's easy to use and configurable to your specific needs.
What do you dislike about the product?
The only downside is having to be on call. Nobody likes being woken up at three in the morning because a system you are monitoring went down.
What problems is the product solving and how is that benefiting you?
Easy management of incidents within our organization and easier management of on call schedules.
Works well
What do you like best about the product?
The abilitiy to schedule multiple teams is great
What do you dislike about the product?
I'd like greater visibility into the alert trends. Not sure if that's included in analytics.
What problems is the product solving and how is that benefiting you?
It's changed the way we do our on call - the alert now includes the common fixes used and our resolution time has decreased for it.
Recommendations to others considering the product:
Lm integration is fantastic - game changer
Good customer service
What do you like best about the product?
Once I wrote a review and they contact me for suggestions of how to improve the service.
What do you dislike about the product?
It takes a bit effort to understand how to set up schedules and change them temporarily, let's say when a user is on vacations
What problems is the product solving and how is that benefiting you?
We depend on this to prevent down times 24/7/365, or to know we're down quickly
Recommendations to others considering the product:
Just try it
Very good and reliable service
What do you like best about the product?
Reliability - working years with the product, it never missed an event.
Flexibility of defining schedules and escalation paths
Integration - easy integration modules with almost any monitoring system out there.
Good mobile app linkage
Flexibility of defining schedules and escalation paths
Integration - easy integration modules with almost any monitoring system out there.
Good mobile app linkage
What do you dislike about the product?
Pricing - we are a startup that wants 10+ engineers to be on call with some pre-defined schedule. The current pricing model gets to a high monthly cost which we therefore had to reduce the on call engineers. I'd rather see pricing based on actual activity rather than # of on-call engineers.
What problems is the product solving and how is that benefiting you?
Getting my on call engineers paged whenever there is a critical issue in our service. They are pinged via the mobile app as well as using a phone call.
I can't see how a startup can run a SaaS business with clients demanding high uptime and 24x7 operations without anything like PagerDuty.
I can't see how a startup can run a SaaS business with clients demanding high uptime and 24x7 operations without anything like PagerDuty.
Awesome Service
What do you like best about the product?
100% uptime, user friendly, phone, PC and Tablet compatibility, reports and graphs, alerting options
What do you dislike about the product?
The graphs can be confusing sometimes but otherwise it is okay.
What problems is the product solving and how is that benefiting you?
My system uptime, especially the e-Commerce websites, any downtime encountered a mail is sent to pagerduty for the latter to call our support team 24/7
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