PagerDuty Operations Cloud
PagerDutyExternal reviews
922 reviews
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User friendly
What do you like best about the product?
Option we have on this platform to get alerts and on time is way too awesome. Kind of traffic you handle doesn't affect your performance.
What do you dislike about the product?
Ux/ Ui is not that bad, but can be improved, because searching within account is tedious task.
What problems is the product solving and how is that benefiting you?
Getting real time alerts
On point alerts, on multiple channels
What do you like best about the product?
I can sleep well at night, knowing that if something happens, PagerDuty will alert me and keep it going until it knows I am informed.
What do you dislike about the product?
Sometimes it does not understand the digit I send during the phone call.
What problems is the product solving and how is that benefiting you?
We have multiple systems that can have downtimes or can encounter issues, but we can connect all those systems to one alert tool.
Recommendations to others considering the product:
You can rely on its escalation policy.
Reliable and robust
What do you like best about the product?
PagerDuty allows for us to effectively scale our oncall and escalation paths across many teams and schedules. It is very easy to learn and manage from an admin side.
What do you dislike about the product?
Reporting and historical incident tracking interface is not the best.
What problems is the product solving and how is that benefiting you?
We provide off hours support with 10+ teams and escalations paths. We use it for automated alerting from system generated alerts as well as notification triggers from clients directly.
Straightforward, but essential.
What do you like best about the product?
We use pagerduty primarily for alerts for our systems. Even though it's relatively simple in it's takes, it's 100% essential for our business.
What do you dislike about the product?
In a word, setup. It took a bit to get setup, which i suppose is expected, but still it took a bit. Also it didn't work one time but i'm not sure that was pagerduty's fault.
What problems is the product solving and how is that benefiting you?
Instant downtime alerting. I realize there's a few other products that do this but Pagerduty has worked great for us after it was setup.
Recommendations to others considering the product:
Maybe get some third party help with the setup if you aren't completely sure on how to set it up.
Great
What do you like best about the product?
Loves that Pagerduty alerts via email, message and call. It helps us make sure we don't lose track of the alert and then re-alert it after a scheduled time again.
What do you dislike about the product?
UI could have been better.
Incident response integration can be improved.
Incident response integration can be improved.
What problems is the product solving and how is that benefiting you?
System Correctness.
System Uptime.
System Latency.
System Uptime.
System Latency.
makes my job easier. no need to fear missing an alarm
What do you like best about the product?
1) Being able to customize notification methods, and having multiple types of notifications. And each user can set theirs for what works best for them. 2) Peace of mind! Having an escalation policy means there's no worry about incidents going unhandled. 3) That it integrates with Slack so I can acknowledge and resolve incidents from Slack chats. This is what I end up doing 90% of the time, rather than using the web or mobile apps.
What do you dislike about the product?
1) The web and mobile apps can be slow. 2) Setting overrides in the web app takes more mouse clicks than I think is necessary. This is about the only thing I use the web app for.
What problems is the product solving and how is that benefiting you?
More confidence that problems are being handled. Because it will continue to bother you until you acknowledge, there's no worry about sleeping through an emergency. That occasionally happened before we started with PD because we relied on push notifications from our email client. PD = more confidence and less stress.
Great tool for monitoring critical events
What do you like best about the product?
You can customize what alerts are captured and the many ways I can be notified.
What do you dislike about the product?
I would like to see more capabilities around alarm suppression.
What problems is the product solving and how is that benefiting you?
Up/down status of critical integrations
Pagerduty has pretty good UI
What do you like best about the product?
The pagerduty is very reliable, so far we haven't gotten paged without an actual issue or vice versa. UI is good for searching/acknowledging/etc. Also the number of integrations with pagerduty is very helpful.
What do you dislike about the product?
Sometimes it is hard to search the exact pagery duty alert. Also if there is an easy way to test pagery duty alert, it will be great. Adding/removing people on pagerduty messes up the whole schedule
What problems is the product solving and how is that benefiting you?
Some problems we solve with pagerduty is the oncall schedule that we have. It makes sure that pagery duty rotations are seamless. It allows the team to be accountable for deploys.
PagerDuty at Climate
What do you like best about the product?
We like the integrations with Slack, Gmail, VoIP, and Okta. Being able to resolve PagerDuty notifications from anywhere is a great plus. On the mobile app, the feature to have several accounts logged into the same device is great. We share a device for on-call rotation, so this is a great convenience.
What do you dislike about the product?
The web interface is a little clunky. It is hard to find things sometimes, especially from an admin perspective. We also really do not like when deactivating a user, we have to remove them from all PagerDuty lists and schedules. There should be an option to force remove the user. Something like "Remove user from PagerDuty regardless of schedules."
What problems is the product solving and how is that benefiting you?
This is very helpful with our on-call rotation for our IT support team.
Recommendations to others considering the product:
Use the mobile app!
Great for just starting nad need some method to page an owner.
What do you like best about the product?
The simple interface for powerful options. and the appreciating asset it has. New features just roll in, and the ease just gets better and better, even with the powerful options they're rolling out.
What do you dislike about the product?
The calendar integration could be easier. I feel it's a little pricey for the features, but overall good value.
What problems is the product solving and how is that benefiting you?
Simple escalations and playbook linkage. Problematic getting non-technical users into the paradigm.
Recommendations to others considering the product:
Understand what you're using pagerduty for, and how best to use it's core strengths.
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