PagerDuty Operations Cloud
PagerDutyExternal reviews
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Complete incident management tool, with various integrations, all as SaaS.
What do you like best about the product?
I guess, what I like about PagerDuty is because since they are one of the first SaaS Incident Management and IT Alerting tool, they are almost integrated with any other open source and proprietary tool on the DevOps universe. You can choose your stack freely, without concerning about the alerting integrations.
What do you dislike about the product?
The tool is just a bit pricey compared to the competition and in between offered plans. Organizing the shift table is somewhat frustrating, whenever there is an employee circulation in the teams responsible, we are getting a bit nervous about not breaking the current chain of shifts while making the appropriate changes.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us realize and solve problems that we can not acknowledge quickly without. Sometimes you can miss your SMS or Email alerts, because maybe you are in a theatre or sleeping or your teammate couldn't acknowledge an incident on time, etc.. So, things bounce forward to interested parties depending on the services that is offered. You simply can't miss anything with this tool if it is properly configured.
An indispensable tool for the agile startup
What do you like best about the product?
PagerDuty is reliable and easy to configure. When moving fast and breaking things, we rely on PagerDuty to keep us honest, and sometimes up at night fixing our mistakes.
What do you dislike about the product?
Scheduling staggered schedules for small teams took a little trial and error, but we got it working.
What problems is the product solving and how is that benefiting you?
having PagerDuty relieves developer/ops stress as we know we'll be notified of a problem right away. We can often have fixes out within minutes.
Best Solution for our Needs
What do you like best about the product?
the ease of use is the best asset of this software. This is the best standby solution we have ever used.
What do you dislike about the product?
The only thing I dislike is it lacks the ability to change schedules on the app
What problems is the product solving and how is that benefiting you?
This is the best standby solution we have used. It is well worth it.
Recommendations to others considering the product:
Well worth it
Flawless service
What do you like best about the product?
We have had pagerduty for almost a decade and has never had any issues. I believe there was only one time I did not get a page but I think is was related to the oncall cell phone being out of service range.
What do you dislike about the product?
It was difficult to learn at the time because of so many bells and whistles
What problems is the product solving and how is that benefiting you?
We never miss a call
Recommendations to others considering the product:
We currently do not use PagerDuty to the extent of it's capabilities. It has the ability to do soooo much more.
good integration with other monitor
What do you like best about the product?
I like it very much, it works very well with our current monitor tool, and very rich API that we can code for our needs
What do you dislike about the product?
nothing to dislike, I can't think of it at the moment
What problems is the product solving and how is that benefiting you?
nothing
Pager Duty is very helpful for cisco organization for on call monitor
What do you like best about the product?
Pager Duty alert will call-automatically on-call person. It will indicate shift oncall roster time date month year. This Web-page is very easy understand.
What do you dislike about the product?
I don't have any dislike in Pager Duty tool
What problems is the product solving and how is that benefiting you?
Pager Duty will help for Cisco Webex Organization to monitor shift on-call person. Pager Duty helpful for to reduce time and contacting each person in Monitoring person. It saved the work and time for Montiering sever
Recommendations to others considering the product:
Everyone can use for monitoring purpose
Clear and solid tooling
What do you like best about the product?
We use Pagerduty in our main infrastructure. It never failed on us, is solid and stable. We completely rely on it to know if something's up (or down ;)).
What do you dislike about the product?
No new interested features get released, or at least not that we started using. For example a post mortem reminder or even offering one would be a great addition. However Pagerduty does what is promises and does it well.
What problems is the product solving and how is that benefiting you?
Getting notified when something isn't working properly. We have all kinds of alerting rules setup so we don't get false positives and get notified when we want to.
A Great tool that keeps an eye on our system stability
What do you like best about the product?
Immediate notifications in many different ways
What do you dislike about the product?
The tool satisfies my requirements. Can't find anything that I dislike really.
What problems is the product solving and how is that benefiting you?
Our stability is under control and reaction on the system hiccups increased significantly. As a result, the uptime is affected positively!
Recommendations to others considering the product:
Simply try and you'll be surely surprised with the great quality of the service
PagerDuty help us very much in error detection.
What do you like best about the product?
We have used PagerDuty on a vast scale in our projects. Pager duty helps us very much in getting the alerts and the integrations provided by them are fantastic. In a span of a few days, we have become a fan of Pager Duty.
What do you dislike about the product?
What I don't like about Pager Duty is that it kind of annoys developer in the middle of the night, but that's its job. But we are satisfied in the last, but at the time of call it kind of annoys us. But this is the thing we have deployed it for.
What problems is the product solving and how is that benefiting you?
We are using Pager Duty for Incident management, so we have set up various policies based on those policies we get the alerting in Pager Duty.
Recommendations to others considering the product:
It's good you can go for it.
Awesome tool for OnCall Duty
What do you like best about the product?
PagerDuty is simple, yet a brilliant tool for incident reporting and quick turn-around; quick turn-around is the key success factor in incident handling. It provides you integration with many other incident reporting tools, for example, Slack. A quick access to everything that you need to have beforehand while handling an incident gives you a feel of abundance. Having the links to pre-configured tools that take you directly to the info collected and analyzed by other tools helps in responding and tackling the incident in an agile manner. Thanks to PagerDuty's seamless integration.
What do you dislike about the product?
It consumes lots of data when accessed via mobile.
What problems is the product solving and how is that benefiting you?
Alerts and it's configuration has helped a lot in becoming true agile in incident handling. Snooze feature is good, gives peace while looking into incident details as it avoids escalation up in the chain.
Recommendations to others considering the product:
PagerDuty is a MUST HAVE when you are seriously in the cloud business.
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