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Allows administrators to create jobs.
What do you like best about the product?
The best part of the Rundeck Runbook Automation is that it does not try to remove the existing tools, commands or scripts, rather it enhances upon the former settings to get the best out of it. In simpler words, it just removes all the road bumps. It responds to ad-hoc requests and other incidents that might incur and improves the speed, responsiveness and efficiency of the device. The only difference is that instead of spending a lot over IT engineers to do these manually, one just has to spend just a part of it on the software. It makes the diagnosing of incidents and solving them rather easy.
What do you dislike about the product?
Incorporation of some features like single sign-on and certified authentication can surely take the Runbook Automation to up another notch. Also, it can sometimes get difficult to migrate it from a non-clustered environment to a clustered one, so it can use some help in that area as well.
What problems is the product solving and how is that benefiting you?
The ability to run a single set command over a set of servers is splendid. The automation and deployment process has become easier. Just fixing a couple of bugs and introducing a few new updates with the enhancement of features and it will be all set to take the market by storm.
Recommendations to others considering the product:
It is very easy to use and configured. I would recommend this software to others for sure.
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Pager duty has been immensely helpful for incident tracking for our company since last 4 years
What do you like best about the product?
I like that PagerDuty has been successfully tracking and alerting us whenever there is any incident occurring related to our infrastructure that requires our attention as per severity.
What do you dislike about the product?
Don't have much complain against it as I am actively not using it but sometimes our team did feel some incidents weren't reported timely. Although I can't say for sure if that happened for any other underlying reasons.
What problems is the product solving and how is that benefiting you?
In our company we're using PD for Infrastructure related incident tracking and alerting. We have our team setup to look at the issue whenever they get alerted by PD calls directly on their phone. This is one of the best feature our teams often feel thankful for.
Recommendations to others considering the product:
Great incident management tool, strongly recommended!
PagerDuty is really a great tool
What do you like best about the product?
We use PagerDuty for the last 8 years and we really like the automation of reliable alerting and the integration with multiple solution we use. Incident are automaticly create in PagerDuty and will auto-resolve when the service is back online. We also use schedule rotation in PagerDuty and it's very usefule.
What do you dislike about the product?
So time the mobile app is not refreshing automatically.
What problems is the product solving and how is that benefiting you?
PagerDuty is very reliable to get incident notification and help us to fix problems faster.
Great for on call scheduling
What do you like best about the product?
Schedules are represented well in the GUI. There are multiple features under schedules but one the well thought is the ability to override schedules.
What do you dislike about the product?
The robotic voice on the pager call that reads the message which can be difficult to understand sometimes. I think it can be done better.
What problems is the product solving and how is that benefiting you?
Using PD for on call pagering of our production system issues.
Convenient easy and reasonably priced
What do you like best about the product?
Pager Duty is easy to setup and use, and most importantly - easy for our employees to understand. The training process is about 5 minutes, which is great
What do you dislike about the product?
I wish they also offered a "live answering system", instead of only the option to leave a voicemail. I also very much dislike being billed yearly instead of monthly
What problems is the product solving and how is that benefiting you?
We use pager duty to handle after hours maintenance issues. The way it is setup, mainly the feature which allows us to roll over to other employees, eliminates the possibility of an emergency being ignored because the first person on call is busy doing something else.
Recommendations to others considering the product:
Just make sure that you don't purchase too many users, as you're paying for the entire year. Can get pricey if you don't pay attention.
BSE Pagerduty Review
What do you like best about the product?
I love the ease of setup and use, as well as all the integration methods available to integrate with existing apps to add monitoring where needed!
What do you dislike about the product?
Some features are locked behind higher tiers of the service but that is somewhat expected. For small businesses, there are some limitations that are more just inconveniences such as the ability to remove users from multiple on call schedules without having to manually edit each one.
What problems is the product solving and how is that benefiting you?
Adding an extra layer of protection by sending SMS and phone alerts for those systems that are the most critical.
Recommendations to others considering the product:
if you are looking for that extra element to add to your alerting stack, Pagerduty is a great place to start. The integrations available make it easy to apply to many existing monitoring applications. Other methods such as webhooks make it easy to add to chatting software or add to other software. The escalation policies are great if you are looking for a way to keep prodding administrators that don't respond to certain forms of communication or if you need to have critical alerts come out directly with a phone call to let someone know an issue needs immediate attention!
Quick and Actionable Info
What do you like best about the product?
Via simple tooling and integrations in PagerDuty our team can find the exact information and alerts we need to ensure uptime.
What do you dislike about the product?
Oncall schedules and the confusion around promoting someone to on call during a current rotation.
What problems is the product solving and how is that benefiting you?
Empowering operations staff to respond quickly to outages and system events.
Recommendations to others considering the product:
I would recommend PagerDuty for folks looking to quickly zero in past the fluff of traditional alert management tool to see the real problems and have the ability to respond more quickly to outages / services impairments.
Pager...always on Duty!
What do you like best about the product?
PagerDuty just works. We needed a supplement to our phone system to route after hours calls to different groups with different schedules along with a technician rotation within each call group. We were able to easily accomplish this with PagerDuty. I also like that you have multiple methods of notification; phone, text, push, email. We've been using the service for the last 7 years and it has been rock solid. Highly recommend.
What do you dislike about the product?
We don't use a lot of the features the service offers but for what we do use, we don't see any downsides.
What problems is the product solving and how is that benefiting you?
It has allowed us to easily control our after hours technician rotation.
so far pagerduty works fine for us. one grip i have is the nagios calling pager duty via pd-nagios
What do you like best about the product?
-fairly flexible with call rotation and scheduling
-escalation is great (in fact that's why we got it in the first place)
-API call is a plus though we are not taking much advantage at the moment
-escalation is great (in fact that's why we got it in the first place)
-API call is a plus though we are not taking much advantage at the moment
What do you dislike about the product?
-the price, at about 30 dollars per user its harder to convince to have more users on pager duty
-would like to see some sort of VoIP solution rolled into pager duty as well. right now we still have an on-call phone that if anyone from the company needs to reach us can call and that phone is rotated amongst the on-call group. Will be nice to have a single number that's tied to the escalation policy that will rotate just like the alerts, and when dial will ring on the pager duty app.
-would like to see some sort of VoIP solution rolled into pager duty as well. right now we still have an on-call phone that if anyone from the company needs to reach us can call and that phone is rotated amongst the on-call group. Will be nice to have a single number that's tied to the escalation policy that will rotate just like the alerts, and when dial will ring on the pager duty app.
What problems is the product solving and how is that benefiting you?
we mainly use it for system alerts, monitoring our IT infrastructure. The escalation policy is nice and made sure we are not one deep in coverage.
Recommendations to others considering the product:
ask yourself how important is getting these alerts. if it's critical Pagerduty is a strong option for alerting.
Excellent service
What do you like best about the product?
Reliability and functionality across devices
What do you dislike about the product?
It can be a bit of an effort to get some of the integrations working as expected.
What problems is the product solving and how is that benefiting you?
Team notification and outage response have improved significantly and are much more efficient than a past system of email alerts.
Recommendations to others considering the product:
It is fairly easy to get a trial setup enough to prove its value. Take the time to explore all of the features.
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