PagerDuty Operations Cloud
PagerDutyExternal reviews
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Works well
What do you like best about the product?
The abilitiy to schedule multiple teams is great
What do you dislike about the product?
I'd like greater visibility into the alert trends. Not sure if that's included in analytics.
What problems is the product solving and how is that benefiting you?
It's changed the way we do our on call - the alert now includes the common fixes used and our resolution time has decreased for it.
Recommendations to others considering the product:
Lm integration is fantastic - game changer
Good customer service
What do you like best about the product?
Once I wrote a review and they contact me for suggestions of how to improve the service.
What do you dislike about the product?
It takes a bit effort to understand how to set up schedules and change them temporarily, let's say when a user is on vacations
What problems is the product solving and how is that benefiting you?
We depend on this to prevent down times 24/7/365, or to know we're down quickly
Recommendations to others considering the product:
Just try it
Very good and reliable service
What do you like best about the product?
Reliability - working years with the product, it never missed an event.
Flexibility of defining schedules and escalation paths
Integration - easy integration modules with almost any monitoring system out there.
Good mobile app linkage
Flexibility of defining schedules and escalation paths
Integration - easy integration modules with almost any monitoring system out there.
Good mobile app linkage
What do you dislike about the product?
Pricing - we are a startup that wants 10+ engineers to be on call with some pre-defined schedule. The current pricing model gets to a high monthly cost which we therefore had to reduce the on call engineers. I'd rather see pricing based on actual activity rather than # of on-call engineers.
What problems is the product solving and how is that benefiting you?
Getting my on call engineers paged whenever there is a critical issue in our service. They are pinged via the mobile app as well as using a phone call.
I can't see how a startup can run a SaaS business with clients demanding high uptime and 24x7 operations without anything like PagerDuty.
I can't see how a startup can run a SaaS business with clients demanding high uptime and 24x7 operations without anything like PagerDuty.
Awesome Service
What do you like best about the product?
100% uptime, user friendly, phone, PC and Tablet compatibility, reports and graphs, alerting options
What do you dislike about the product?
The graphs can be confusing sometimes but otherwise it is okay.
What problems is the product solving and how is that benefiting you?
My system uptime, especially the e-Commerce websites, any downtime encountered a mail is sent to pagerduty for the latter to call our support team 24/7
PagerDuty Review
What do you like best about the product?
On-call rotation and override. Intelligent alert groupings.
What do you dislike about the product?
none for now. my experience is satisfactory so far
What problems is the product solving and how is that benefiting you?
no more pages at night when teams are distributed.
Recommendations to others considering the product:
none so far
Pretty good tool for running on-call rotations
What do you like best about the product?
- is feature rich
- can manage multiple schedules and people
- admin features are pretty solid
- is mostly very reliable
- mobile apps are good
- can manage multiple schedules and people
- admin features are pretty solid
- is mostly very reliable
- mobile apps are good
What do you dislike about the product?
- some of the UX is pretty un-intuitive
- integration with Google Calendar isn't great and isn't dynamic, this is a big downside
- integration with Google Calendar isn't great and isn't dynamic, this is a big downside
What problems is the product solving and how is that benefiting you?
I'm primarily trying to manage multiple oncall rotations and the people on them. The main value is that this eliminates management overhead and builds determinism and structure into this process.
pagerduty fits the bill
What do you like best about the product?
The ability to set different on-call schedules and escalations works great.
What do you dislike about the product?
Nothing really to dislike. pagerduty was designed to do what it does and it does what it was designed to do.
What problems is the product solving and how is that benefiting you?
On-call scheduling, escalations. Better customer support.
Great Solution to a Problem!
What do you like best about the product?
Pager Duty's customizability is fantastic and we love the fact that we can adjust schedules/escalation policies so easily, as well as that each user can set their own preferred alert method (call, versus push notification, versus email, versus text)
What do you dislike about the product?
Costs are incredibly high once you exceed 6 users, so as a result we don't purchase it for all employees even though we want to.
What problems is the product solving and how is that benefiting you?
We are able to provide much faster alerting to on-call employees so there is no longer a discrepancy with who is supposed to respond after hours.
Great tool to alert the team in case of an incident
What do you like best about the product?
1. Ease of creating schedules and escalation policy
2. Support for the various alerting mediums and users customization according to his/her preference
2. Support for the various alerting mediums and users customization according to his/her preference
What do you dislike about the product?
There should be an option to
1. alert the person on call multiple times before escalating
2. escalate one by one in the next layer and stop escalating if someone already acknowledges the alert
1. alert the person on call multiple times before escalating
2. escalate one by one in the next layer and stop escalating if someone already acknowledges the alert
What problems is the product solving and how is that benefiting you?
1. Alerting the team in case of an incident
2. Automatic alerts via metric monitors
3. It's good to not involve (get the attention of) everyone in the team in case of an incident
4. Escalation policies to alert the next level on call
2. Automatic alerts via metric monitors
3. It's good to not involve (get the attention of) everyone in the team in case of an incident
4. Escalation policies to alert the next level on call
Never had issues, Easy to use.
What do you like best about the product?
I enjoy the fact that the majority of all my teams use it so collecting metrics on our applications is easy. I can log in rather quickly get to each of my teams and see or change their schedules for being on call. I can also pull metrics on how many deployments we have done over a certain period of time which is helpful for reporting team performance.
What do you dislike about the product?
I wish there were easier ways to filter out only my few teams, maybe have a special view per delivery stream.
What problems is the product solving and how is that benefiting you?
Scheduling developers to be on call in case one of our apps are down or not working properly. We are making sure someone around the clock is available to handle critical issues.
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