PagerDuty Operations Cloud
PagerDutyExternal reviews
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Pagerduty use for on call DBAs
What do you like best about the product?
Pagerduty allows my team to manage on-call schedules across time zones and makes it easy to manage the on-call schedule on the fly as needed. Pagerduty offers competitive pricing, which makes it easy to manage in your budget. The connectivity to other messaging or event providers means you will get the alert in a way that suits your business operations.
What do you dislike about the product?
Unless you configure your alerts in a lean way, you can suffer from alert fatigue. Pagerduty could do better at how alerts are grouped smarter during a flood of alerts on the same server or service.
What problems is the product solving and how is that benefiting you?
On call schedules are managed well across time zones and the service has good availability meaning we have confidence alerts will be sent to the appropriate engineer or developer.
It also allows managers a better view of incidents and is useful when conducting postmortem reviews when incidents occur.
It also allows managers a better view of incidents and is useful when conducting postmortem reviews when incidents occur.
Recommendations to others considering the product:
There are a few alternatives in the market however the engagement from PagerDuty's team has been very good.
One tool that should be in any startup business
What do you like best about the product?
The simplicity of configuration and setup. Even a simple and straightforward escalation work flow will save businesses a lot of money. Scheduling a maintenance is really good if you know your business release schedules.
What do you dislike about the product?
If there's anything I'd like to suggest is the local usage of phone numbers. As the group of phone numbers are kind of rotating. I have saved a bunch of phone numbers and save it on my phone so I'd know it's a legit call and not some scam looking phone call. However, sometimes phone number would change and so I wouldn't know where is the call coming from.
What problems is the product solving and how is that benefiting you?
Fixing and troubleshooting a web service that times out of or a server error response as quickly as it happened, these are just some of the nightmares to any business with online or ecommerce presence. PagerDuty helps activate teams to start troubleshooting and fixing as fast as possible.
Recommendations to others considering the product:
Be sure to have this application on top of any business with online presence or having a website or application that generates revenue. It's a must to have a monitoring tool. You don't need to be super techy to get this up and running.
Outstanding service that continue to evolve
What do you like best about the product?
PagerDuty has been number #1 in management of paging to all the teams I have managed and it is a pleasure to see them move more towards creating intelligent insights out of the alerts
What do you dislike about the product?
Some of their functions and advanced configurations are difficult to perform in the UI and there are several overlaps which are not obvious.
What problems is the product solving and how is that benefiting you?
Alert management and primarily paging of the right person at the right time. Future goal is to use PagerDuty to have advanced alerting correlation and dependency logic.
Recommendations to others considering the product:
Will solve your immediate need for technical engagment management adn will in the future expand alert coorelation capabilities.
PagerDuty: Always There
What do you like best about the product?
PagerDuty's app is cleanly designed, easy to use, and reasonably complete. The notifications arrive on-time and accurately relay the triggered alert. The UI is sleek, pleasant to look at and right to-the-point. The app rarely, if ever crashes or exhibits reliability problems - a good characteristic to have in a monitoring app. It's a nice warm-and-fuzzy feeling that really helps when you're on-call.
What do you dislike about the product?
PagerDuty's buttons for snoozing and acknowledging alerts overlap. The schedule interface doesn't show what I want to see first - a monthly schedule that looks like a calendar page that shows on-call rotations. I'd like the current list format to stay available for more complex schedules, but I think the default should be something more recognizable and easy to compare with other calendars.
What problems is the product solving and how is that benefiting you?
I no longer have to sort through email, chat backlogs, or write custom tooling to get statistics or information about a given page. PagerDuty has helped us reduce our mean time to response (MTTR) and provide more reliable services by reliably delivering alerts. Organizing and summarizing alerts can be difficult and while PagerDuty does a lot to make this easier, there are some ways I want to query alert history that aren't easily possible without hitting the API. The API could be a bit more consumer focussed and concise. It should be super easy to query for who's on call for a given team and for a given service.
Recommendations to others considering the product:
Organize your alerts well. Only alert on actionable items.
Great for escalating and managing schedules
What do you like best about the product?
I love the feature that allows me to easily define a follow the sun schedule that keeps my team from having to wake up when there's someone already in an office somewhere, and keeps me from having to manage the schedule at all as it rotates. The team can override and swap as they please and i get a clear view of whose on at any time.
What do you dislike about the product?
waking up for no good reason! Waterfall alerts where you get a billion alerts for the same underlying issue. Not being alerted when someone forgets to turn alerts back on after maintenance.
What problems is the product solving and how is that benefiting you?
We have completely eliminated call-outs during business hours, using follow the sun. As operations manager I can quickly identify my most painful and reoccurring incidents using the new operational review Analytics feature, which has allowed me to show the benefit of investing development time to fix issues that hurt the on-call teams
Recommendations to others considering the product:
The support team are great and there is a lot of knowledge that they can help with when setting up your systems. Also, there is a lot of help articles. Its worth reading up before you implement as you will be able to benefit from a better setup
PagerDuty is the key to keep everything under control
What do you like best about the product?
For over 2 years PagerDuty allowed us to be on top on any issue that can occur on our production and testing environments, helping us to monitor our software and infrastructure with different tools that will trigger alerts at different levels with the provided integrations. Being aware of issues before the customer is a must for DevOps
What do you dislike about the product?
More that a dislike I suggest to improve the mobile app to allow similar functionality as the web portal
What problems is the product solving and how is that benefiting you?
Incident awareness, transparent visibility of incidents within our company, post-mortem manageability, fast response
Recommendations to others considering the product:
PD is always on top of your infrastructure and software incidents that will help you get to a 99.999% uptime.
Simple user interface to acknowledge and handle the real-time incidents
What do you like best about the product?
- Its plugin to all the other softwares like Jenkins, Email, Java REST interface are helpful to automate the process of handling incidents in our software.
- Usage metrics across different projects and users is useful for our team to identify which micro services has majority of the incidents raised.
- Usage metrics across different projects and users is useful for our team to identify which micro services has majority of the incidents raised.
What do you dislike about the product?
- Very rarely I see some of the incidents are missed out at my Level. It gets escalated to next level. I do see that an incident was raised as per PD history, but I didn't receive any call of my cell phone.
- I remember when I had switch cell phone to different service provider, then transferring my PD account was not easy.
- I remember when I had switch cell phone to different service provider, then transferring my PD account was not easy.
What problems is the product solving and how is that benefiting you?
We mainly use to alarm micro services owners when a certain customer issues are noticed in our Product. Also, used in triggering an incident from continuous running automation job thats monitoring the performance of our product or any feature breakage while continuous integration
Recommendations to others considering the product:
Good to use!
Great for emergencies
What do you like best about the product?
The pageout functionality. It really helps our team.
What do you dislike about the product?
Anytime there's downtime. Without it, we can't reliably be on-call.
What problems is the product solving and how is that benefiting you?
It helps our on-call schedule. It allows us to deal with emergencies.
Recommendations to others considering the product:
Learn how to manage schedules in PagerDuty!
A reliable tool in the on-call toolbox
What do you like best about the product?
PagerDuty has a number of features I appreciate -- the apps are intuitive in all the formats I use them in; the scheduling is reliable; and even when PagerDuty has had issues their redundancy has meant I've gotten alerts for my system anyway. Additionally they handle our very complex set-up well.
What do you dislike about the product?
I can get alerts from some apps forwarded from my iphone to my fitbit. An integration for that would be nice.
What problems is the product solving and how is that benefiting you?
Prior to using PagerDuty our tier 1 team was handling on-call notifications by editing the contact file in our monitoring software. PagerDuty was day to that night. After our initial contract was up we tried a different notification software and Tier 1 and engineers began requesting PagerDuty almost immediately. It allows us to have different channels of alerts and to efficiently switch between them -- which the other software didn't have. We can also direct less urgent alerts to appropriate communication tools -- like Slack.
Best on-call experience...
What do you like best about the product?
We heavily use this tool and love it. It offers lots of levels of details, easy to manage rotation groups, and so far had no interruption. Will certainly continue using it internally and externally.
What do you dislike about the product?
Nothing off the top of my head as an immediate concern.
What problems is the product solving and how is that benefiting you?
On-call rotations.
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