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Reviews from AWS customer

17 AWS reviews

External reviews

935 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Avanish T.

PagerDuty for alert if service has downtime

  • June 09, 2021
  • Review provided by G2

What do you like best about the product?
Things that I like about PagerDuty are as follows:
- They way we can connect our applications and services.
- Easily integrate other applications in PagerDuty to raise alerts.
- Easily to create an account.
- Admin can easily switch members based on need and availability.
- The way they send alerts by email as well as by call, which can quickly help you to react.
- Multiple levels for support handling of the level 1 member don't acknowledge the alert will be sent to another level and so on.
- Easily configure alerts to members based on the time and region. Like if we have team members splitted in US and India, I can configure alerts based on the time the teams can look into it and solve them.
What do you dislike about the product?
There are very few things that I don't like about PagerDuty, which are as follows:
- It is not easy to acknowledge the alert.
- Sometimes, call messages are not so evident in the call.
- The system voice in the call is not so easy to understand.
What problems is the product solving and how is that benefiting you?
We primarily use PageDuty to raise alerts for our projects and microservices.
We use various other applications that tracklogs for us, and then those applications are integrated into PagerDuty to raise alerts with calls or emails.
Recommendations to others considering the product:
Yes, I will like to recommend PagerDuty to my past organization that I had worked in also to my friends who can use it in their organization.


    Biotechnology

Cool tool for service availability monitoring

  • June 01, 2021
  • Review provided by G2

What do you like best about the product?
Seamless onboarding and service monitoring.
What do you dislike about the product?
None that I can think of at the moment stands out.
What problems is the product solving and how is that benefiting you?
Ability to integrate diverse cloud applications for real-time monitoring and to alert via email and text messages
Recommendations to others considering the product:
I DONT HAVE ANY


    nagendra k.

PagerDuty review

  • May 22, 2021
  • Review provided by G2

What do you like best about the product?
We can enable alerts based on our requirements, like via message, call, etc.
Users can define an Escalation matrix based on the severity of the incidents.
The incident management team can easily engage other Product teams based on the on-call schedule defined in Pagerduty.
Users can create multiple on-call schedules in Pagerduty based on requirements, like primary, secondary, etc.
It is easy to use, easy to annotate an alarm with additional text information, and easy to acknowledge an alarm.
What do you dislike about the product?
Creating an On-call schedule is a complex process. It is a bit expensive.
What problems is the product solving and how is that benefiting you?
We can engage different teams during high severity issues, acknowledging incidents via phone.
We can check, update, and resolved the incidents via Mobile Apps.
We can integrate Pagerduty with other monitoring tools, like ServiceNow, SolarWinds, Nagios, Splunk, etc.
Pagerduty generates postmortem document automatically.
We can create Dashboards which will show the real time alerts based on severity.
We can create daily, weekly or monthly reports and can be scheduled to send to required email Ids.
Pagerduty uses machine learning to co-relate repated alert or incidents and can provide quick solution based on previous incidents.
The customer service support provided by Pagerduty is very good. Quick responses from the TAC and can be esclated easily in case of urgent issue.
BUG fixes are provided in timenally manner and can be applied quickly.
Recommendations to others considering the product:
Pagerduty is a beneficial tool for incident management. I recommend using it in the DevOps model.


    Mrinal M.

Much more granular access to requests and servers.

  • December 15, 2020
  • Review provided by G2

What do you like best about the product?
Enables much more granular access than regular access management schemes to specific tasks. For instance, you are able to will need a method administrator to run a request of a particular subset of server machines which does require high privileges. However, not allow them to get permission to access other DC/group services. We are able to provide non-technical users with an easy form using the drop-down menu in order to select settings and also in order to establish variables for things without understanding the scripts which are underlying.
What do you dislike about the product?
It is tough to configure SSH access, keys, passwords etc. for a similar task when dealing with a combined auth environment. Often, individual projects are needed and then simplify auth.
What problems is the product solving and how is that benefiting you?
Without getting administrative access to point applications, servers and utilities, we need just supply groups of owners with a chance to access certain administrative tasks. For return-to-service jobs we usually use Rundeck. We offer Rundeck a request for work to immediately fix the issue based on checking alarm for our monitoring methods for instance. This reduced the quantity of time spent on regular tasks by our frontline administrators.
Recommendations to others considering the product:
Rundeck is a good tool in case you want something for assigning duties to organizations in a simple way or perhaps you're keen on going back to service automation.


    Navneet S.

Its capacities resolved challenges in our company.

  • December 14, 2020
  • Review provided by G2

What do you like best about the product?
We think plugin environment is the most a plugin and important functionality can be obtained for it all. And otherwise we can dive deep and walk on the Linux shell. Rundeck really is light and extremely sound, we've numerous uses, with Ansible playbooks currently being applied in the environment of ours, terraform projects currently being applied, Jenkins integration, Rundeck + Slac + Chatbot chatbot integration, so that the users of ours could rapidly supply a job.
What do you dislike about the product?
The easier to adjust the token is a user authentication. Integration with GIT to. An infrarrow code method must be a lot supported inside a declarative template for project or perhaps job creation. A plugin from Kubernetes might be more successful, maybe to converge on cnfc incubator tasks.
What problems is the product solving and how is that benefiting you?
A variety of conflicts are resolved with workflows, cloud based developments, Cluster based operations of Kubernetes, several Ansible playbooks as well as terraform projects. Deal with Google Cloud with Google SDK + Shell functions from Rundeck. The option function is very fantastic and also can make the Rundeck + integration even more accurate for the users of mine. Help me to transform my efemeral Rundeck Import/Export git plug-in.
Recommendations to others considering the product:
Rundeck is a great tool which enables you to put the jobs of yours with a couple of minutes. The procedure for workflow is simple and intuitive to use. By default, the Ansible plugin is fitted and will expand the functions Rundeck.


    Asitha F.

24x7 Critical Alert and System Monitoring

  • December 10, 2020
  • Review provided by G2

What do you like best about the product?
Timely alerting and flexible scheduling. We used to maintain Alerts, On-Call Schedules which are business-critical in different products. This application critically helps our products to improve proactive actions over the failures.
We have integrated our Monza alerting system with a pager duty to trigger alerts when it received a warning and critical alerts from Monza. PG is able to give us live feedback on any failures as quickly as posible. However, we have maintained our on-call schedules in pager duty. It is giving extra flexibility to alter schedules with an overwrite function over existing schedules.
What do you dislike about the product?
Sometimes voice alerts (calls) cannot be acknowledged through mobile and it's not responding by clicking on keypad number 4 key.
What problems is the product solving and how is that benefiting you?
This is a time-critical application and very useful during off business hours and when we are on-call to get alerted on critical failures. As Product Technical Operations we are working on a shift basis. In addition, we are providing 24 x 7 customer support on our inquiries and do the monitoring as two teams. Especially during the night shift on-call resource is fully dependent on the pager duty.
Recommendations to others considering the product:
I'm recommending Pager Duty. Compared to the tools available in the market Pager Duty application is in the top 5 rankings. It is user-friendly, customizable, supports multi-users without any system issues, and it has an attractive user interface. I recommend this tool for Technology companies to implement and that cost will not waste. The main plus point in pager duty is zero downtime.


    Kalum W.

Pager Duty - Operational Review

  • December 10, 2020
  • Review provided by G2

What do you like best about the product?
Average time to generate an alert. This is really important in critical systems.
What do you dislike about the product?
Pagerduty is a sophisticated system and I don't see a major disadvantage in this
What problems is the product solving and how is that benefiting you?
IT Infrastructure related issues (Eg: Disk/CPU/Memory)
Connectivity issues (Eg: End Poiints)
Recommendations to others considering the product:
Strongly Recommend.


    Sagara J.

PagerDuty for critical application monitoring

  • December 10, 2020
  • Review provided by G2

What do you like best about the product?
Multiple types of notification options. Most preferred it the web-hook
What do you dislike about the product?
Roster customizing to add hoc requirement
What problems is the product solving and how is that benefiting you?
Infrastructure Monitoring
Recommendations to others considering the product:
It will help you to get notified about the incidents as it happens with minimum delay


    Isuru G.

Great Tool for Oncall Shifts and Monitoring Alerts

  • December 10, 2020
  • Review provided by G2

What do you like best about the product?
Great tool for Monitoring and attend alerts for oncall shifts. Simplifies scheduling and notifications for shared oncall. Great team oncall hotline management system to use within our organization
What do you dislike about the product?
Getting same alert over and over via call even after acknowledged through the app. It would be great if the notifications are cleared themselves when irrelevant. Also there's no snooze option after alert is acknowledged.
What problems is the product solving and how is that benefiting you?
Monitoring and attend alerts efficiently and assign to relevant teams. Can configure to receive alerts via email, phone call, text message and on call. Great flexibility to adjust shifts in the web app.
Recommendations to others considering the product:
I would recommend other IT service teams to use PgerDuty manage their alerts notifications efficiently


    Computer Games

NVIDIA PagerDuty review

  • December 07, 2020
  • Review provided by G2

What do you like best about the product?
Paging functions, reports, realtime help.
What do you dislike about the product?
Constantly changing subscription features.
What problems is the product solving and how is that benefiting you?
Real time paging for incidents. The software is helpful to us as team members get accounts. metrics coming out of PD help us to analyze where we need to fix.
Recommendations to others considering the product:
Yes I recommend PD for other customers