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PagerDuty life saver for IT team
What do you like best about the product?
Accurate alerting
Timely alert and escalation
Timely alert and escalation
What do you dislike about the product?
Nothing specific except for it wake us up at 2 am
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our IT team in case of any outages or user is trying to reach us urgently.
Works all the time everytime
Works all the time everytime
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All the detail you need, nothing you don't,
What do you like best about the product?
The product is super easy to set up for an entire team. Scheduling is streamlined and easy to understand. There are no surprises. On the backend, it just works and lets me know when there are issues.
What do you dislike about the product?
The amount of detail regarding each incident could be extended.
What problems is the product solving and how is that benefiting you?
We use it to inform us of degraded performance and unexpected issues with memory, CPU or disk.
Easy setup and reliable
What do you like best about the product?
Service is reliable and product you rely on to notify you
What do you dislike about the product?
Nothing bad or areas I dislike. Yet to find any function I would change
What problems is the product solving and how is that benefiting you?
Pagerduty is being used to provide a full global operation service desk where escalation path have been created to alert based on criticality
Can't live without it
What do you like best about the product?
Instant response to events that would otherwise go unnoticed for too long.
What do you dislike about the product?
Nothing really. I'm not just saying that. I think it is a well thought out platform which is stable and reliable and does exactly what we need it to do.
What problems is the product solving and how is that benefiting you?
We have PD integrated with our extensive Nagios monitoring system as well as various other business related items such as unpaid invoices. The ability to respond to these items immediately, before stakeholders tell us about it is a huge benefit that increases our reputation and trustworthyness.
Recommendations to others considering the product:
This is the right tool to stay on top of your infrastructure. It is affordable, reliable and essential to your stakeholders.
PagerDuty enables my team
What do you like best about the product?
One of the best and most important features of PagerDuty is its scheduler. My team is able to leverage the flexibility and power of the PagerDuty scheduler to manage our on-call rotation. The escalation functionality of the scheduler assures that our team will always be reachable. No more long wait times when we're needed.
What do you dislike about the product?
PagerDuty is a very robust and capable notification platform. Some of that power comes at a cost of complexity. The user interface is quite useful. However, there could be some usability improvements to simplify configuration. Some of the inputs on the UI are not intuitive and could be confusing for first time users.
What problems is the product solving and how is that benefiting you?
The power of PagerDuty is its scheduler and we take advantage of it to great degree. Configuration of multi-person schedule rotation including the ability to make specific overrides for dates and times make PagerDuty a powerful tool. We've leveraged the email integration of PagerDuty to ensure that our team is always reachable, no matter who is on-call and when. This feature alone has made the investment in PagerDuty invaluable.
Recommendations to others considering the product:
PagerDuty's featureset to manage the on-call rotation of teams is fantastic. The PagerDuty scheduler is top-notch and has many useful features, including the ability to intersect specific team members with specific services. With PagerDuty I'm always ensured that the appropriate team support personnel are contacted. And when they're not available, PagerDuty expertly handles the escalation to the next appropriate person. With PagerDuty's email integration feature, we've enabled our users a simple way to contact our team while leverage the power of PagerDuty to ensure the right person responds. This seemingly simple feature alone has greatly improved the team's ability to respond in a timely manner and has increased our user's satisfaction. Additionally, with PagerDuty's out-of-the-box integrations with other platforms, we were able to easily connect to Slack and AWS. Being able to rely upon PagerDuty as an highly available platform has reduced our maintenance and increased our productivity.
PagerDuty has been a rock solid platform with good user self administration
What do you like best about the product?
PagerDuty allows users to choose their personal method of contact, email, text, voice, landline, etc.
We create schedules and escalation policies to alert people as an event happens, and if acknowledgement is not received, the system will alert managers
We create schedules and escalation policies to alert people as an event happens, and if acknowledgement is not received, the system will alert managers
What do you dislike about the product?
The scheduling system is not flexible enough, needs some hacks. You can't reference rotating schedules WITHIN schedules, and you cannot reference groups of people within schedules. The system is designed for one person to be on call at a time, as opposed to some of our new needs where we would like to have an alerting system to rotating scheduled groups for important events
What problems is the product solving and how is that benefiting you?
After hours paging for on call personnel for multiple product lines. Rotating schedules and alerting of global response teams based on different products and times of day
Reliable SMS / Phone Alert for Infrastructure Monitoring
What do you like best about the product?
Setup is incredibly easy. After initial setup, I have rarely had to sign in and make any changes. The iOS app also works well for managing incidents.
What do you dislike about the product?
Phone call alerts no longer come from a single expected number and instead may come from any number. This means you can't reliably (or easily) use Do Not Disturb on your phone overnight.
What problems is the product solving and how is that benefiting you?
Alerting for infrastructure monitoring. This allows for alerts from other services like Pingdom, as well as from custom monitoring scripts running throughout our infrastructure.
Uneven experience
What do you like best about the product?
Centralization for alerting and escalation policies
What do you dislike about the product?
Not possible to deduplicate alerts in order to avoid same notification twice and have a history
What problems is the product solving and how is that benefiting you?
Escalation policy and alerting with sms / mail etc...
Recommendations to others considering the product:
Not very expensive for small teams so just lost some time, but can help in some case. Waiting for more features keeping at low cost for small teams like us.
Great Tool and Company
What do you like best about the product?
Support and Sales teams are pleasent to work with. The tool solves most of our Ops repetitive tasks and makes it easy to track and use.
What do you dislike about the product?
Documentation and plugins could be better.
What problems is the product solving and how is that benefiting you?
We had to migrate data from multiple servers in a sequence and ingest it into another system.
Recommendations to others considering the product:
Build a PoC based on a use-case of something repetitive task from the ops team.
Rundeck - my trusted solution.
What do you like best about the product?
You can easily configure the system's repetitive and runtime tasks, as well as ongoing integration activities that require rigorous review of the results. Be certain that your workflows are working properly and alert your task manager to any unexpected consequences so you can take action in advance.
What do you dislike about the product?
If you need complex threads, such as parallel tasks in one task, you may need to look otherway. If your system is on an intranet or if you can't access Rundeck's computer for security reasons, the initial setup can be cumbersome.
What problems is the product solving and how is that benefiting you?
Move from unvalidated implementation and synchronization schedules to well-defined schedules with rigorous validation of results that increase customer satisfaction and stabilize the architecture.
Recommendations to others considering the product:
Be certain you grasp Rundeck's workflow and how it uses your current infrastructure to allow you to perform tasks on your computer.
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