PagerDuty Operations Cloud
PagerDutyExternal reviews
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Very good product
What do you like best about the product?
All the different ways to can opt-in for notification and the mobile app features and notifications as well.
What do you dislike about the product?
Not much, have not had any negative experiences
What problems is the product solving and how is that benefiting you?
On-Call. Benefits are folks are notified off hours to jump on a mission critical problem
Recommendations to others considering the product:
None
Constant improvements
What do you like best about the product?
Great tool for visibility and 24/7 after-hours incident scheduling. Extensive feature set and widely supported by other monitoring tools as an escalation tool. Great tool for visibility and 24/7 after-hours incident scheduling.
What do you dislike about the product?
Alerts from sources like Zabbix, Icinga, Stackdriver, etc. often don't clear from PagerDuty after clearing from the source. Does not interact well with anti-flapping measures like those featured in Icinga.
What problems is the product solving and how is that benefiting you?
24/7 after-hours support. Incident response. Giving context to incidents + outages.
Recommendations to others considering the product:
Be prepared for many sleepless nights. Pager Duty will help show you just how broken your infrastructure really is if you implement it properly.
Hassle-free and complete
What do you like best about the product?
That the configuration is easy and streamlined for on-call.
What do you dislike about the product?
That there aren't multiple routes so having multiple levels os escalation is kind of hard. Every account should have the option to ring multiple people in order, not together because that's not really helpful and getting an additional account to build our escalation hierarchy doesn't justify the already expensive price.
What problems is the product solving and how is that benefiting you?
Keeping dev and DevOps on call rotation. This is integral for our uptimes and overall monitoring of our infrastructure.
Software needs care and the developers need to be happy with their job. The scheduling and planning overhead is something that the developers don't want to deal with. PagerDuty takes that complexity away and overall leads to better time management and performance on the devs part and keeps everyone happy. Also, it's easy to track down effort and overall output from the program.
PagerDuty also goes a long way with very nice integrations with other apps that people use, a beautifully written API and to top it all of, a nice and intuitive UI for the not-so-code savvy.
Software needs care and the developers need to be happy with their job. The scheduling and planning overhead is something that the developers don't want to deal with. PagerDuty takes that complexity away and overall leads to better time management and performance on the devs part and keeps everyone happy. Also, it's easy to track down effort and overall output from the program.
PagerDuty also goes a long way with very nice integrations with other apps that people use, a beautifully written API and to top it all of, a nice and intuitive UI for the not-so-code savvy.
Recommendations to others considering the product:
Go for it. It's one of the best tools in the business.
Easy and intuitive to use
What do you like best about the product?
We have many different monitoring and alert systems, but it is very easy to send it all to pagerduty and then our technicians only have one app that notifies them of any kind of problem. The app is very intuitive and easy to use, which is important when you get alerts in the middle of the night.
What do you dislike about the product?
I have a few issues with the filtering rules on alerts on the web interface - but it could just be me using it wrong.
What problems is the product solving and how is that benefiting you?
Instead of getting alerts from SolarWinds, Splunk, SAP Solution Manager, Zabbix and different kinds of SMTP alerts from some components - we are getting everything in one place. And the customization possibilities for how you want to be notified of an alert is great.
Recommendations to others considering the product:
Do it - I haven't heard any complaints from my colleagues using the system since we got it.
From a happy customer
What do you like best about the product?
It's easy to get started and great to have information about all critical incidents in one place. It's also very useful for users to be able to configure their preferred contact route: mobile app, phone, email, etc. so the systems generating alerts do not have to concern themselves with how to get in touch with people.
What do you dislike about the product?
It takes a bit of time to find your way around the web console, but then that's the case with any feature-rich product.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to manage an on-call rota and route alerts generated by multiple monitoring systems. Great that many of these (e.g. Prometheus, Panopta) have integrations that "just work" out of the box. We also have some scripts that use the PagerDuty API directly, which we found to be well documented and easy to use.
Great product with a few quirks
What do you like best about the product?
The best thing is that it just works..
We integrate PD(thats what we call Pagerduty) with service now and though there are few glitches in it, it works for the most part and more than anything it just works and serves the purpose.
I loved it when the TV show Silicon Valley mentions about Pagerduty :) It was amazeballs.
And the number of alerting channels such as phone, sms and email and everything that is there so that we dont miss the alert is awesome.
We integrate PD(thats what we call Pagerduty) with service now and though there are few glitches in it, it works for the most part and more than anything it just works and serves the purpose.
I loved it when the TV show Silicon Valley mentions about Pagerduty :) It was amazeballs.
And the number of alerting channels such as phone, sms and email and everything that is there so that we dont miss the alert is awesome.
What do you dislike about the product?
I don't like it when it wakes my up at 4 AM in the morning. lol. JK.
its not that I dont like this.. but it would have been a good thing to have the way to test the integrations. In case of AWS integration, we had a trouble checking if the webhook was invoked or not. Would be good to have some logs to see them, or is it something thats there.. but I am not aware of?
its not that I dont like this.. but it would have been a good thing to have the way to test the integrations. In case of AWS integration, we had a trouble checking if the webhook was invoked or not. Would be good to have some logs to see them, or is it something thats there.. but I am not aware of?
What problems is the product solving and how is that benefiting you?
Its great to know immediately that your servers have gone kaput in prod the moment something goes wrong.
Recommendations to others considering the product:
Its a great tool that makes your life very easy, be it a dev or a systems guy or a admin.
Enhancing day to day Ops with Pagerduty
What do you like best about the product?
Ease of use combined with the possibility to receive notifications based on personal preference.
What do you dislike about the product?
No immediate downsides, obviously you need to spend some time with it to get the most out of all the different options and configuration possibilities.
What problems is the product solving and how is that benefiting you?
Unified notifications, regardless of the monitoring platform used.
Faster responses because the number of notifications decreased to only the relevant issues.
Faster responses because the number of notifications decreased to only the relevant issues.
Easing out ones work via Pager
What do you like best about the product?
That I get to know immediately if there is issue in the system
What do you dislike about the product?
Sometimes the incidents are not resolved automatically. Also, whatsapp integration would be great!!!
What problems is the product solving and how is that benefiting you?
Impending system instability
Recommendations to others considering the product:
Whatsapp Integration would be useful
Works as advertised
What do you like best about the product?
Slack integration and good control over alert and escalation policies
What do you dislike about the product?
PaherDuty's phonecall bot isn't very legible at times.
The android app could also do some work.
I once accidentally marked a violation in some other team's project resolved and couldn't figure out how to roll it back.
The android app could also do some work.
I once accidentally marked a violation in some other team's project resolved and couldn't figure out how to roll it back.
What problems is the product solving and how is that benefiting you?
PagerDuty helps inform the relevant teams about errors and warnings related to their deployment.
It's really helpful for us to know beforehand that our containerised deployments are working as expected.
It's really helpful for us to know beforehand that our containerised deployments are working as expected.
PagerDuty is invaluable
What do you like best about the product?
PagerDuty's fantastic integrations help us stay on top of our incident management where ever and whenever. The ability to schedule escalation policies helps rotate our on call staff easily.
What do you dislike about the product?
Would like PagerDuty to have a smaller list of numbers which we could whitelist on our phones.
What problems is the product solving and how is that benefiting you?
Our CEO and CTO have no problems with stressing out about our infrastructure or essential services having problems.
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