PagerDuty Operations Cloud
PagerDutyExternal reviews
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PagerDuty Review
What do you like best about the product?
Really simple to use. Works as expected
What do you dislike about the product?
Integration with StatusPage is subpar. When we have scheduled mait on a component, PD should be automatically muted for that component
What problems is the product solving and how is that benefiting you?
Immediate, consistent, reliable contact
Great tool to get in touch with the right team on weekend.
What do you like best about the product?
Great tool to get in touch with the right team on weekend. All we need to do is to send an email to the email ID with the details.
What do you dislike about the product?
Once the page is sent out no visibility as to who its pinging, if someone answered it or how long its going to take.
What problems is the product solving and how is that benefiting you?
Weekend On-call Sev1 issue with the customer, great to get in-touch with R&D
My experience is great.
What do you like best about the product?
No bugs, clear feature
What do you dislike about the product?
All looks amazing. Nothing to dislike.
What problems is the product solving and how is that benefiting you?
Transparency of stability of production.
PagerDuty helps enterprises implement on call rotas efficiently
What do you like best about the product?
It's quite easy to implement overrides for when a deviation from the normal schedule needs to happen
Visual view allows you to easily see the schedule as well as the escalation points
Visual view allows you to easily see the schedule as well as the escalation points
What do you dislike about the product?
It's hard to know whether to acknowledge the problem when called since there's not much information given by the automated calling system
What problems is the product solving and how is that benefiting you?
Implementing an efficient on call duty system
Excellent platform for scheduling oncall duties and alerting personnel
What do you like best about the product?
Ease of use of main UI page to display the incidents
What do you dislike about the product?
The search function can be better improved.
What problems is the product solving and how is that benefiting you?
Having the mobile app makes alerting much easier to responding to. Auto refresh is great
The industry standard for incident response
What do you like best about the product?
Pagerduty provides a small set of features but they are just the ones that you need to manage incident response across a team.
What do you dislike about the product?
I'd like to be able to define all the pagerduty configuration in a text file (e.g.: YAML) without using third party tools such as Terraform. I'd like an easier way to schedule people to be on vacation.
What problems is the product solving and how is that benefiting you?
It allows us to have the most relevant people notified in the event of a disaster and ends up reducing our response times to fix issues.
Dependable
What do you like best about the product?
Almost never misses any pages. Easy to ack a page/take actions immediately
What do you dislike about the product?
Nothing much to dislike, does what it does best
What problems is the product solving and how is that benefiting you?
NA
Snowfire's PagerDuty Review
What do you like best about the product?
The seamless integration between the various devices/interfaces allowing to handle a pager easily from whichever means available at that point.
What do you dislike about the product?
The clunky feeling UI. It would be better to have a smooth looking and less bulky feeling UI.
What problems is the product solving and how is that benefiting you?
Handling on-call escalations.
Core part of our after hours workflow.
What do you like best about the product?
Pagerduty is easily integrated with the other platforms we use such as Slack, and also supports UP/DOWN emails to tie into our remaining systems.
What do you dislike about the product?
There are improvements to be made to the reliability of the Android app notifications.
Tweaks to the phone's battery saving modes are required for prompt alerts.
Tweaks to the phone's battery saving modes are required for prompt alerts.
What problems is the product solving and how is that benefiting you?
Pagerduty is the last step in our alerting process to ensure that a human takes responsibility for an incident and it is resolved within a suitable timeframe.
Recommendations to others considering the product:
Works well our our team as have never experienced downtime of the product.
Worth the trial, you'll be hooked.
Worth the trial, you'll be hooked.
Pager Duty always performs how we expect
What do you like best about the product?
I like how easy it is to integrate with many different services and create custom endpoints along with the custom on call schedules.
What do you dislike about the product?
One thing I dislike is there needs to be a more robust way to create rules of how our testing environment notifies us when something goes south after hours. We don't want to be woken up at 2:30AM in the morning for this since it's only testing. We wish there was a way that a notification would be held in a queue for a testing schedule and the notification is then sent when work hours start.
What problems is the product solving and how is that benefiting you?
PagerDuty is used to notify us when certain thresholds. It's really easy to configure.
Recommendations to others considering the product:
PagerDuty is relatively easy to set up. It integrates well with other software and the on-call scheduling is one of my favorite parts to this service.
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