PagerDuty Operations Cloud
PagerDutyExternal reviews
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Excellent platform for scheduling oncall duties and alerting personnel
What do you like best about the product?
Ease of use of main UI page to display the incidents
What do you dislike about the product?
The search function can be better improved.
What problems is the product solving and how is that benefiting you?
Having the mobile app makes alerting much easier to responding to. Auto refresh is great
The industry standard for incident response
What do you like best about the product?
Pagerduty provides a small set of features but they are just the ones that you need to manage incident response across a team.
What do you dislike about the product?
I'd like to be able to define all the pagerduty configuration in a text file (e.g.: YAML) without using third party tools such as Terraform. I'd like an easier way to schedule people to be on vacation.
What problems is the product solving and how is that benefiting you?
It allows us to have the most relevant people notified in the event of a disaster and ends up reducing our response times to fix issues.
Dependable
What do you like best about the product?
Almost never misses any pages. Easy to ack a page/take actions immediately
What do you dislike about the product?
Nothing much to dislike, does what it does best
What problems is the product solving and how is that benefiting you?
NA
Snowfire's PagerDuty Review
What do you like best about the product?
The seamless integration between the various devices/interfaces allowing to handle a pager easily from whichever means available at that point.
What do you dislike about the product?
The clunky feeling UI. It would be better to have a smooth looking and less bulky feeling UI.
What problems is the product solving and how is that benefiting you?
Handling on-call escalations.
Core part of our after hours workflow.
What do you like best about the product?
Pagerduty is easily integrated with the other platforms we use such as Slack, and also supports UP/DOWN emails to tie into our remaining systems.
What do you dislike about the product?
There are improvements to be made to the reliability of the Android app notifications.
Tweaks to the phone's battery saving modes are required for prompt alerts.
Tweaks to the phone's battery saving modes are required for prompt alerts.
What problems is the product solving and how is that benefiting you?
Pagerduty is the last step in our alerting process to ensure that a human takes responsibility for an incident and it is resolved within a suitable timeframe.
Recommendations to others considering the product:
Works well our our team as have never experienced downtime of the product.
Worth the trial, you'll be hooked.
Worth the trial, you'll be hooked.
Pager Duty always performs how we expect
What do you like best about the product?
I like how easy it is to integrate with many different services and create custom endpoints along with the custom on call schedules.
What do you dislike about the product?
One thing I dislike is there needs to be a more robust way to create rules of how our testing environment notifies us when something goes south after hours. We don't want to be woken up at 2:30AM in the morning for this since it's only testing. We wish there was a way that a notification would be held in a queue for a testing schedule and the notification is then sent when work hours start.
What problems is the product solving and how is that benefiting you?
PagerDuty is used to notify us when certain thresholds. It's really easy to configure.
Recommendations to others considering the product:
PagerDuty is relatively easy to set up. It integrates well with other software and the on-call scheduling is one of my favorite parts to this service.
It just works
What do you like best about the product?
The product does what it's intended to do and does it well. From incident to rotation management, it is very easy to use and is feature rich.
What do you dislike about the product?
The interface can be a bit confusing. Teams, services, integrations, schedules, escalation policies, etc can be sometimes a bit heavyweight and hard to conceptualize. Took a while of clicking just to find the pager duty key to send pages when I first started. Menus might not be super intuitive.
A small nit is also that two different rotations in the same escalation policy end up with the same person. So if we have primary and secondary set up, sometimes we end up with the same person on call.
A small nit is also that two different rotations in the same escalation policy end up with the same person. So if we have primary and secondary set up, sometimes we end up with the same person on call.
What problems is the product solving and how is that benefiting you?
Managing oncall rotations, alerting and escalating are things we use PD for. It gives a central place to call attention to issues.
Improve visibility on issues
What do you like best about the product?
Greatly improved tracking of response and resolution times
What do you dislike about the product?
Need more integrations to support more integrations
What problems is the product solving and how is that benefiting you?
Provide improved visibility on incident management
So far so good
What do you like best about the product?
We have several different types of monitors / integrations that we use and they all work very well from the pager duty side.
What do you dislike about the product?
I dislike how not all features available to the web ui are available via the app. For example, I do not know how to set maintenance windows from the app. I acknowledge that the app can never be feature complete to the web ui. But those particular features would be very handy to do
What problems is the product solving and how is that benefiting you?
We have monitoring on our production servers via an integration with a long aggregation tool. We also have monitors on external calls via a 3rd party SAS service that informs us when our site does not respond. Having the ability to integrate to multiple sources of monitoring and alert from one service is very handy.
Recommendations to others considering the product:
Look for integrations with productions that you already use. More than likely, there is some form of integration that can happen to make the product immediately viable.
PagerDuty at Climate
What do you like best about the product?
I love the iOS app. One of the most used features at Climate is the multiple accounts. We share a device for on-call support rotation, and it's nice to have my account already there. Most settings are available on the mobile app, which is a plus as well.
What do you dislike about the product?
The web interface is slightly clunky. When removing access, there are several links to projects, on-call schedules, etc., which makes it difficult to remove one person. I understand the need, however, there should be an option to force removal, especially if the user is the only one on a schedule. Something like, "Are you sure? This will remove ____"
What problems is the product solving and how is that benefiting you?
We like the notification options; phone call, SMS, and app. This helps us resolve issues quickly, and alert team members easily. The Slack integration is also amazing; super useful.
Recommendations to others considering the product:
When removing a user, there should be an option to force removal, especially if the user is the only one on a schedule. Something like, "Are you sure? This will remove ____"
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