PagerDuty Operations Cloud
PagerDutyExternal reviews
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Core part of our after hours workflow.
What do you like best about the product?
Pagerduty is easily integrated with the other platforms we use such as Slack, and also supports UP/DOWN emails to tie into our remaining systems.
What do you dislike about the product?
There are improvements to be made to the reliability of the Android app notifications.
Tweaks to the phone's battery saving modes are required for prompt alerts.
Tweaks to the phone's battery saving modes are required for prompt alerts.
What problems is the product solving and how is that benefiting you?
Pagerduty is the last step in our alerting process to ensure that a human takes responsibility for an incident and it is resolved within a suitable timeframe.
Recommendations to others considering the product:
Works well our our team as have never experienced downtime of the product.
Worth the trial, you'll be hooked.
Worth the trial, you'll be hooked.
Pager Duty always performs how we expect
What do you like best about the product?
I like how easy it is to integrate with many different services and create custom endpoints along with the custom on call schedules.
What do you dislike about the product?
One thing I dislike is there needs to be a more robust way to create rules of how our testing environment notifies us when something goes south after hours. We don't want to be woken up at 2:30AM in the morning for this since it's only testing. We wish there was a way that a notification would be held in a queue for a testing schedule and the notification is then sent when work hours start.
What problems is the product solving and how is that benefiting you?
PagerDuty is used to notify us when certain thresholds. It's really easy to configure.
Recommendations to others considering the product:
PagerDuty is relatively easy to set up. It integrates well with other software and the on-call scheduling is one of my favorite parts to this service.
It just works
What do you like best about the product?
The product does what it's intended to do and does it well. From incident to rotation management, it is very easy to use and is feature rich.
What do you dislike about the product?
The interface can be a bit confusing. Teams, services, integrations, schedules, escalation policies, etc can be sometimes a bit heavyweight and hard to conceptualize. Took a while of clicking just to find the pager duty key to send pages when I first started. Menus might not be super intuitive.
A small nit is also that two different rotations in the same escalation policy end up with the same person. So if we have primary and secondary set up, sometimes we end up with the same person on call.
A small nit is also that two different rotations in the same escalation policy end up with the same person. So if we have primary and secondary set up, sometimes we end up with the same person on call.
What problems is the product solving and how is that benefiting you?
Managing oncall rotations, alerting and escalating are things we use PD for. It gives a central place to call attention to issues.
Improve visibility on issues
What do you like best about the product?
Greatly improved tracking of response and resolution times
What do you dislike about the product?
Need more integrations to support more integrations
What problems is the product solving and how is that benefiting you?
Provide improved visibility on incident management
So far so good
What do you like best about the product?
We have several different types of monitors / integrations that we use and they all work very well from the pager duty side.
What do you dislike about the product?
I dislike how not all features available to the web ui are available via the app. For example, I do not know how to set maintenance windows from the app. I acknowledge that the app can never be feature complete to the web ui. But those particular features would be very handy to do
What problems is the product solving and how is that benefiting you?
We have monitoring on our production servers via an integration with a long aggregation tool. We also have monitors on external calls via a 3rd party SAS service that informs us when our site does not respond. Having the ability to integrate to multiple sources of monitoring and alert from one service is very handy.
Recommendations to others considering the product:
Look for integrations with productions that you already use. More than likely, there is some form of integration that can happen to make the product immediately viable.
PagerDuty at Climate
What do you like best about the product?
I love the iOS app. One of the most used features at Climate is the multiple accounts. We share a device for on-call support rotation, and it's nice to have my account already there. Most settings are available on the mobile app, which is a plus as well.
What do you dislike about the product?
The web interface is slightly clunky. When removing access, there are several links to projects, on-call schedules, etc., which makes it difficult to remove one person. I understand the need, however, there should be an option to force removal, especially if the user is the only one on a schedule. Something like, "Are you sure? This will remove ____"
What problems is the product solving and how is that benefiting you?
We like the notification options; phone call, SMS, and app. This helps us resolve issues quickly, and alert team members easily. The Slack integration is also amazing; super useful.
Recommendations to others considering the product:
When removing a user, there should be an option to force removal, especially if the user is the only one on a schedule. Something like, "Are you sure? This will remove ____"
Pagerduty is very nice product for service infrastructure monitoring.
What do you like best about the product?
Great campatibilty with all kind product and services. Such a nice product with great functionality.
What do you dislike about the product?
There is nothing bad found about pagerduty, this is nice product, i ask my customer also to apply pagerduty on there service monitoring.
What problems is the product solving and how is that benefiting you?
Service operation related.
Best Alerting machanism
What do you like best about the product?
Communication: it's so robust that you wont miss any single alert.
Issue details: It's easy to integrate with the product so it can send the issues details as clear as we want.
Escalation policy: Issue can be look up in seconds as this has a robust policy like escalation hierarchy that engages people to look into the issue very promptly.
Issue details: It's easy to integrate with the product so it can send the issues details as clear as we want.
Escalation policy: Issue can be look up in seconds as this has a robust policy like escalation hierarchy that engages people to look into the issue very promptly.
What do you dislike about the product?
it alerts the users but doesn't deliver the message properly.. It just reads out the issue details or error messages reported in plain text to speech way and it annoys me every time when I receive a call. I would like to see it more smarter to tell the description smartly so it can be resolved without looking into the issue for more details or etc.
I do not see it updated the UI in long time that's a good to have.
I do not see it updated the UI in long time that's a good to have.
What problems is the product solving and how is that benefiting you?
Production issues are solved or take up immediately on a priority basis.
It can be configured to send to multiple audience so it can reach to right audience.
Immediate resolution of issues that were serious and impacting the customers as well as businesses.
Rotation policy is very useful that it automatically contacts the people who are on current rotation for 24/7 support and it's very useful.
It can be configured to send to multiple audience so it can reach to right audience.
Immediate resolution of issues that were serious and impacting the customers as well as businesses.
Rotation policy is very useful that it automatically contacts the people who are on current rotation for 24/7 support and it's very useful.
Recommendations to others considering the product:
I couldn't think of any other service name when it comes to alerting mechanism. I would recommend you to try it out to see the better results.
Pagerduty Simplifies the Notification and Alerting Process
What do you like best about the product?
We like the ease of scheduling overrides as well as the scheduling itself. We love that you can use a variety of methods to get data into PagerDuty in order to create alerts. The mobile app is great and it is extremely easy to use.
What do you dislike about the product?
Some of the better features are not present in the basic subscription including incident grouping. We would also like to be able to customize the severity of a service or alert so change notification times.
What problems is the product solving and how is that benefiting you?
The aggregating of alerts and the notifications to various on call team members. The escalation policies are nice and we benefit from having team members notified immediately of problems.
Recommendations to others considering the product:
Ensure that you know which services and what customization you will need as it will affect the pricing tier that you will be in.
Excellent Product and increases productivity
What do you like best about the product?
integrations into our monitoring systems
What do you dislike about the product?
The user interface can be cleaned up more as for trying to manage schedules and swap on call rotations
What problems is the product solving and how is that benefiting you?
We are able to prioritize and submit work to the correct teams based on the ticket
Recommendations to others considering the product:
If you are relying on your system to be optimal pagerduty is a must
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