PagerDuty Operations Cloud
PagerDutyExternal reviews
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usefull but could improve
What do you like best about the product?
i could have this on my android phone. you can use the web or integrate this to a slack (a chat application)
can be configure for multiple alerts
can be configure for multiple alerts
What do you dislike about the product?
some bugs in iphone which you cannot switch users without logging out
What problems is the product solving and how is that benefiting you?
monitoring alerts of critical devices
Amazing product
What do you like best about the product?
I can change the sound which is very important for me
What do you dislike about the product?
Login from one device to other device is little difficult.
What problems is the product solving and how is that benefiting you?
OnCall rotation
The best incident response platform
What do you like best about the product?
the scheduling works well with this tool.It is easy to configure as per an individual need .
What do you dislike about the product?
nothing as such.This is a perfect tool I would suggest any organization to adapt to.
What problems is the product solving and how is that benefiting you?
It helps in incident management.Informing the person oncall in case of job failures.Helps in keeping track on who is owning any incident.Informs the oncall person about a failure.
Been using pager duty as a software engineer for years
What do you like best about the product?
Great mobile app, very reliable, lots of different alert options
What do you dislike about the product?
Not sure if this is something in your control, but I'd like to not have to switch my iphone off of silent in order to still get alerts
What problems is the product solving and how is that benefiting you?
We are able to catch issues early and be more reliable.
Helps us stay alert
What do you like best about the product?
The rotating schedule feature is awesome. This allows us to not have to worry about changing the contact info each time.
What do you dislike about the product?
We really don't dislike any features. It helps us save time and we can easily resolve a feature via phone.
What problems is the product solving and how is that benefiting you?
We used to have to change the contact info on a number we forwarded to someones cell each rotation. We now have that change automatically based on a call schedule.
Recommendations to others considering the product:
This saves us a ton of time and effort each call rotation.
Great tool for support
What do you like best about the product?
Scheduling and Notifications. Prompt phone calling, Slack integration.
What do you dislike about the product?
not intuitive to change or create schedules
What problems is the product solving and how is that benefiting you?
As an Ambulance company, we need to have 100% uptime. Pager duty helps with prompt responses to issues.
Good alerting tool
What do you like best about the product?
I am very confident that if I configure my system with Pager Duty I will be alerted when I needed and there will not be any missed alerts.
What do you dislike about the product?
Configuration at pager duty could have been bit easier and user friendly
What problems is the product solving and how is that benefiting you?
Mostly alerting and we have been able to start troubleshooting the issue on time due to no failure in alerting.
Great for condensing alerts
What do you like best about the product?
PagerDuty allows us to condense all of our monitoring systems to give us a better view of the issues.
What do you dislike about the product?
I don't really have any real issues with PagerDuty.
What problems is the product solving and how is that benefiting you?
We monitor for all types of issues and PagerDuty has allowed to condense alerts and give us a better understanding of what we need to fix so that we can get to the heart of the matter more easily.
Pagerduty User Review
What do you like best about the product?
Pretty reliable, I have never faced an issue with the app. The app loads up pretty fast and notifies for pages in a pretty timely manner.
Setting up and managing rotations are pretty easy
Setting up and managing rotations are pretty easy
What do you dislike about the product?
Considering you are a part of multiple rotations, sometimes it's hard to understand the on-call schedule from the mobile UI. It shows the timeline, but it's hard to understand sometimes.
What problems is the product solving and how is that benefiting you?
Really easy to get notified of any outage/issue happening.
Extremely effective on call tool
What do you like best about the product?
The ability to quickly and easily manage on call instances from my phone, alongside having a connected web/email/app experience, makes it very easy to be aware of all kinds of issues that manifest during the day.
What do you dislike about the product?
We've had very specific and narrow API issues with automating our system that we're looking at improving over time, but have had difficulties finding all the edge cases especially with larger volumes of pages.
What problems is the product solving and how is that benefiting you?
We've managed to greatly simplify the number of places that need to be checked thanks to the ability to integrate the Pagerduty API into our broader systems.
Recommendations to others considering the product:
Absolutely use the API integrations! They make it so much easier to manage.
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