PagerDuty Operations Cloud
PagerDutyExternal reviews
921 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good alerting tool
What do you like best about the product?
I am very confident that if I configure my system with Pager Duty I will be alerted when I needed and there will not be any missed alerts.
What do you dislike about the product?
Configuration at pager duty could have been bit easier and user friendly
What problems is the product solving and how is that benefiting you?
Mostly alerting and we have been able to start troubleshooting the issue on time due to no failure in alerting.
Great for condensing alerts
What do you like best about the product?
PagerDuty allows us to condense all of our monitoring systems to give us a better view of the issues.
What do you dislike about the product?
I don't really have any real issues with PagerDuty.
What problems is the product solving and how is that benefiting you?
We monitor for all types of issues and PagerDuty has allowed to condense alerts and give us a better understanding of what we need to fix so that we can get to the heart of the matter more easily.
Pagerduty User Review
What do you like best about the product?
Pretty reliable, I have never faced an issue with the app. The app loads up pretty fast and notifies for pages in a pretty timely manner.
Setting up and managing rotations are pretty easy
Setting up and managing rotations are pretty easy
What do you dislike about the product?
Considering you are a part of multiple rotations, sometimes it's hard to understand the on-call schedule from the mobile UI. It shows the timeline, but it's hard to understand sometimes.
What problems is the product solving and how is that benefiting you?
Really easy to get notified of any outage/issue happening.
Extremely effective on call tool
What do you like best about the product?
The ability to quickly and easily manage on call instances from my phone, alongside having a connected web/email/app experience, makes it very easy to be aware of all kinds of issues that manifest during the day.
What do you dislike about the product?
We've had very specific and narrow API issues with automating our system that we're looking at improving over time, but have had difficulties finding all the edge cases especially with larger volumes of pages.
What problems is the product solving and how is that benefiting you?
We've managed to greatly simplify the number of places that need to be checked thanks to the ability to integrate the Pagerduty API into our broader systems.
Recommendations to others considering the product:
Absolutely use the API integrations! They make it so much easier to manage.
Simple and effective
What do you like best about the product?
- It's easy to schedule oncall alerts between different teams and for different channels.
- It has incident management so it becomes one stop to handle the alerts the right way
- It's flexible and provides options to receive/manage alerts during work hours and off hours
- It has incident management so it becomes one stop to handle the alerts the right way
- It's flexible and provides options to receive/manage alerts during work hours and off hours
What do you dislike about the product?
From what I have used, I couldn't find anything that I dislike.
What problems is the product solving and how is that benefiting you?
For the on-call alerts.
Paging without Pagers
What do you like best about the product?
You can set alerts to multiple devices. You have multiple levels of acknowledgment.
What do you dislike about the product?
It could be a little easier to switch between users on pager
What problems is the product solving and how is that benefiting you?
We use Pager duty to notify individuals of after hours emergency support calls.
Recommendations to others considering the product:
Great way to replace the old pager with newer technology
Really useful and intuative
What do you like best about the product?
It works. It's easy to setup, customisation is great. Notification options are great, for example I personally don't need/want a call, i'm fine with app and text but others prefer the call. The iOS app is excellent and can't fault it and is the primary notification channel for me.
What do you dislike about the product?
Sometimes it can be a pain to add a maintenance flag (I forget where it lives as i don't use them all the time)
What problems is the product solving and how is that benefiting you?
Getting clients websites back up and running quickly is important for our clients but it's also important for the clients to see how quickly we respond thanks to being alerted the minute and issue occurs (Day or night)
Recommendations to others considering the product:
Integrating with Jira and new relic is a life saver!
Just Works (TM) and Integrates Well
What do you like best about the product?
PagerDuty has a wide array of integrations. We integrate with both in-house systems via webhooks and with third party solutions. It has a great API and alerting system.
What do you dislike about the product?
The scheduling is difficult to learn. I looked at several different walkthroughs before finally understanding it. Each time we on-board a new person, I have to spend time working with them on the schedule.
What problems is the product solving and how is that benefiting you?
We created an on-call schedule quickly and effectively, then tied to our monitoring and alerting software to ensure that people on-call were only getting critical alerts.
Recommendations to others considering the product:
PagerDuty has the ability to integrate with just about anything. We integrate with more than what is on the list via email and webhooks.
Best alerting tool out there!
What do you like best about the product?
Mobile app rules. I like the new update, which added my on-call shifts.
What do you dislike about the product?
I would enjoy more stats about my on-call shifts. Would add some gamification, by introducing PD achievements.
What problems is the product solving and how is that benefiting you?
Production incidents.
it has been satisfactory
What do you like best about the product?
the fact you can automatically trigger calls, SMS and email based on a event from one of the systems you're using. It takes the burden of constantly checking in on these systems off of your shoulders and you can safely rely on pagerduty for this.
What do you dislike about the product?
It takes some time to get used to the UI but once you've navigated it a couple time, it is ok.
What problems is the product solving and how is that benefiting you?
We're using it as a Incident management system. Every time there is an incident of highest or high priority, we get messages via pager duty. And now we do not miss any incident and the appointed engineer on call is readily made aware of the situation.
Recommendations to others considering the product:
Definitely, give it is try. Its easy to setup and use. And having a reliable incident management system such as pager duty helps to enhance the business processes.
showing 291 - 300