PagerDuty Operations Cloud
PagerDutyExternal reviews
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Simple and effective
What do you like best about the product?
- It's easy to schedule oncall alerts between different teams and for different channels.
- It has incident management so it becomes one stop to handle the alerts the right way
- It's flexible and provides options to receive/manage alerts during work hours and off hours
- It has incident management so it becomes one stop to handle the alerts the right way
- It's flexible and provides options to receive/manage alerts during work hours and off hours
What do you dislike about the product?
From what I have used, I couldn't find anything that I dislike.
What problems is the product solving and how is that benefiting you?
For the on-call alerts.
Paging without Pagers
What do you like best about the product?
You can set alerts to multiple devices. You have multiple levels of acknowledgment.
What do you dislike about the product?
It could be a little easier to switch between users on pager
What problems is the product solving and how is that benefiting you?
We use Pager duty to notify individuals of after hours emergency support calls.
Recommendations to others considering the product:
Great way to replace the old pager with newer technology
Really useful and intuative
What do you like best about the product?
It works. It's easy to setup, customisation is great. Notification options are great, for example I personally don't need/want a call, i'm fine with app and text but others prefer the call. The iOS app is excellent and can't fault it and is the primary notification channel for me.
What do you dislike about the product?
Sometimes it can be a pain to add a maintenance flag (I forget where it lives as i don't use them all the time)
What problems is the product solving and how is that benefiting you?
Getting clients websites back up and running quickly is important for our clients but it's also important for the clients to see how quickly we respond thanks to being alerted the minute and issue occurs (Day or night)
Recommendations to others considering the product:
Integrating with Jira and new relic is a life saver!
Just Works (TM) and Integrates Well
What do you like best about the product?
PagerDuty has a wide array of integrations. We integrate with both in-house systems via webhooks and with third party solutions. It has a great API and alerting system.
What do you dislike about the product?
The scheduling is difficult to learn. I looked at several different walkthroughs before finally understanding it. Each time we on-board a new person, I have to spend time working with them on the schedule.
What problems is the product solving and how is that benefiting you?
We created an on-call schedule quickly and effectively, then tied to our monitoring and alerting software to ensure that people on-call were only getting critical alerts.
Recommendations to others considering the product:
PagerDuty has the ability to integrate with just about anything. We integrate with more than what is on the list via email and webhooks.
Best alerting tool out there!
What do you like best about the product?
Mobile app rules. I like the new update, which added my on-call shifts.
What do you dislike about the product?
I would enjoy more stats about my on-call shifts. Would add some gamification, by introducing PD achievements.
What problems is the product solving and how is that benefiting you?
Production incidents.
it has been satisfactory
What do you like best about the product?
the fact you can automatically trigger calls, SMS and email based on a event from one of the systems you're using. It takes the burden of constantly checking in on these systems off of your shoulders and you can safely rely on pagerduty for this.
What do you dislike about the product?
It takes some time to get used to the UI but once you've navigated it a couple time, it is ok.
What problems is the product solving and how is that benefiting you?
We're using it as a Incident management system. Every time there is an incident of highest or high priority, we get messages via pager duty. And now we do not miss any incident and the appointed engineer on call is readily made aware of the situation.
Recommendations to others considering the product:
Definitely, give it is try. Its easy to setup and use. And having a reliable incident management system such as pager duty helps to enhance the business processes.
Great product, for for purpose
What do you like best about the product?
Reliable, ease of use. Being able to setup and administer quickly is all important for incident management.
What do you dislike about the product?
Schedule, Services and policies can being confusing on initial setup. It would be great to have a wizard that stepped you through configurations without having to create disparate segments in different parts of the application.
What problems is the product solving and how is that benefiting you?
Incident management and application alerts. We funnel all our logs into Splunk and then Splunk funnels into Pager Duty on exception to Support Teams. Works beautifully as we can alert traditionally, i.e SMS and create JIRA issues directly with its great integration options.
Recommendations to others considering the product:
We have trailed many a product. Pager Duty won with ease of use, reliability and better all round functionality.
Pagerduty is reliable and has a good/easy API to deal with.
What do you like best about the product?
Easy scheduling and schedule override.
Phone calls when there is an incident.
Phone calls when there is an incident.
What do you dislike about the product?
Website UI might get a facelift and better UX.
What problems is the product solving and how is that benefiting you?
Internal system monitoring and reliability.
PagerDuty provides all the alerting features we ever need
What do you like best about the product?
"Set it and forget it" functionality for end users; PD also provides a great ability to expand and construct escalation paths as-needed/modify those that exist as-needed
What do you dislike about the product?
Pricing isn't as competitive with others in the market and switching costs are considerable once integrated
What problems is the product solving and how is that benefiting you?
We've solved the problem of minimizing late night pages by routing incidents to a first-line-of-defense Network Operations Center. This reduces pages to our developer team by nearly 95%+ when combined with actionable playbooks for our partnered NOC team.
Recommendations to others considering the product:
See if you need the full featureset; if not, a lot of cheaper alternatives exist. If you do need a lot of features, PagerDuty is where you'll find them.
The quickest and easiest way to set your team up on alerting.
What do you like best about the product?
PagerDuty's web interface is designed for ease of use, and quick onboarding. It's well known and reliable, the console is intuitive, and in my opinion is the king of incident response systems. Once I was given access to the console, it took less than 20 minutes for me to configure all the alerts I wanted for all my devices, learn how to navigate the system and administrate the system if necessary.
What do you dislike about the product?
The robotic voice that calls could be less cold and dry sounding. The interface could be more visually appealing.
What problems is the product solving and how is that benefiting you?
It just does what it says, period. Put in the legwork in integrating your monitoring systems and alerting on PagerDuty and you will be notified based on your events, anytime, anywhere.
Recommendations to others considering the product:
Look at all the features during your trial period. Sometimes when you feel like you won't be using a specific attribute of PagerDuty, you end up doing so and in so doing you increase the ROI on your subscription.
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