PagerDuty Operations Cloud
PagerDutyExternal reviews
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I love Pagerduty!
What do you like best about the product?
Pagerduty's a great tool for managing actionable alerts for infrastructure issues, we don't know what we'd do without it!
What do you dislike about the product?
The scheduler isn't as thorough as we'd sometimes like - it'd be neat if you could specify a schedule where everybody gets notified (as opposed to going through tiers of schedules). Or maybe it exists and we can't find it/figure out how to add it...
What problems is the product solving and how is that benefiting you?
Keeping our infrastructure running.
Life Changing
What do you like best about the product?
The ability to send low and high priority alerts to the teams that need to know about an incident. having low level alerts gives us to the visibility we need, but doesn't wake us up in the middle of the night.
What do you dislike about the product?
I wish there was aggregation and correlation. Meaning, dont alert that there is a system with high CPU, and then later alert that a health check is failing.. Alert me that a health check is failing due to high CPU...
What problems is the product solving and how is that benefiting you?
Our team now works a 9-5 work day. We have confidence that pagerduty will let us know if there is something we truly need to attend to.
Recommendations to others considering the product:
This tool is the flagship incident management alerting platform. There really isn't anything you can get with competitors solutions that you can't get with PagerDuty. Just remember the greatest thing about this product as that with this, you wont get woken up in the middle of the night due to minor issues.
No Surprises!
What do you like best about the product?
Pagerduty has kept our low, medium to critical part of our network monitored. We are notified on this order so Engineers and administrator can resolved issues depending on critical level. This provides our engineers and administrators have their family time and weekends not on hold when low and medium alerts arises.
What do you dislike about the product?
I don't see any down side. This is a well thought of service. All bases are covered, if you miss an alert you can setup safety nets, back up phones, emails and then finally the alert can be handoff to the next engineer and so on.
What problems is the product solving and how is that benefiting you?
Network issues, websites, backups, helpdesk tickets, failures in the system, you name it Pagerduty can be integrated to it.
Recommendations to others considering the product:
If you are on the fence - I hope this move you over the hump. This has made our oncall life easy. our oncall personnel now have a life enjoying their family, watching a movie, play ball and watch their kids events because of Pagerduty. A must have on your team.
Awesome Paging service!
What do you like best about the product?
Multitude of communication paths/options, ability to set timeouts and calling rules
What do you dislike about the product?
Hard to find other resources to re-assign a ticket to - looking up other engineers could be made quicker, with some behind-the-scene caching. Also, finding the right team to re-assign to can be a hassle
What problems is the product solving and how is that benefiting you?
Responding to incidents in a live service that controls data centers for hundreds of customers, and be able to ensure escalation policies are robust to maintain our high SLA
Sorted out or out of hours response
What do you like best about the product?
The flexibility in defining the working hours which when compared to other similar offerings was much better
What do you dislike about the product?
Lack of unlimited SMS in the UK apart from on A much higher plan
What problems is the product solving and how is that benefiting you?
Resolution of out of hours calls with escalation priority is now much simpler
PagerDuty Enables Us
What do you like best about the product?
PagerDuty enables both our support and product teams to take ownership of their own on call process. This empowers our entire company to take responsibility for their product and applications non functional requirements and to care that it is a world class product.
What do you dislike about the product?
Being on call is a downside. But in my current position I am almost always an escalation point while not a first responder.
What problems is the product solving and how is that benefiting you?
Spreading the on call responsibility across every area of the business allows everyone to be involved and take a larger interest in how their products and services are built and deployed.
Excellent!
What do you like best about the product?
Pager Duty is the best application for sending and tracking notifications of any kind to our team. It has drastically improved our operations by reliably sending notifications and keeping everyone else up to date on the team. The on-call schedule is one of the features that brought us to PD as well as the native mobile apps.
What do you dislike about the product?
The ability to merge similar incidents are lacking the ability to merge notes and incident details. We'd like to at least see the notes from multiple incidents merge into one when we need to.
What problems is the product solving and how is that benefiting you?
It has greatly improved our quality of life since we are able to maintain a specific on-call schedule and our management team knows that alerts are being delivered to the right people and can track who's responding and who's not.
My PagerDuty Experience
What do you like best about the product?
1)Phone app is very useful for creating, & responding to incidents and engaging on call team.
2)Community site is helpful when looking for general feedback
3)Examples are pretty good on the Pagerduty website
4)alerts are simple to read and understand.
2)Community site is helpful when looking for general feedback
3)Examples are pretty good on the Pagerduty website
4)alerts are simple to read and understand.
What do you dislike about the product?
1)on call schedule is a little difficult to read from a cell phone
2) Would like to see the "before I go on call" feature exposed on a team or escalation policy level. So, rather than specifying or reminding a specific user, why not expose this, and set a reminder for the entire on call team.
3)would like to see a "follow the sun" schedule example, as this is a common request for companies with team in other geos.
4)PagerDuty gives a user the ability to be added without specifying a phone number? (: It shouldn't.
Meaning, someone can be on call, and no phone number is listed.
5)would like to ability re-organize layers.
- if a layer is removed, it does not give user the option to add the back without the information
2) Would like to see the "before I go on call" feature exposed on a team or escalation policy level. So, rather than specifying or reminding a specific user, why not expose this, and set a reminder for the entire on call team.
3)would like to see a "follow the sun" schedule example, as this is a common request for companies with team in other geos.
4)PagerDuty gives a user the ability to be added without specifying a phone number? (: It shouldn't.
Meaning, someone can be on call, and no phone number is listed.
5)would like to ability re-organize layers.
- if a layer is removed, it does not give user the option to add the back without the information
What problems is the product solving and how is that benefiting you?
1) incident management
2)monitoring & alerts of IT infrastructure
3)intergration with ServiceNow is great! being able to generate incidents for alerts, is helpful for tracking issues.
2)monitoring & alerts of IT infrastructure
3)intergration with ServiceNow is great! being able to generate incidents for alerts, is helpful for tracking issues.
An absolute necessity for any SaS busnines
What do you like best about the product?
The mobile app comes in real handy. Everything you need is right there.
What do you dislike about the product?
Probably replying in text message to ack might be a bit more convenient.
What problems is the product solving and how is that benefiting you?
Making sure your infrastructure is always up and running. Pager duty keeps people on call always aware if something needs attention.
PagerDuty makes on-call scheduling and response simple
What do you like best about the product?
I love that my team has a primary and secondary on-call schedule. I love that overrides are super easy. I love that schedule changes are easy to make. I love that escalation policies just work.
What do you dislike about the product?
I don't like getting pages... but I guess that's the whole point of PagerDuty. To be fair, I don't think anybody likes getting pages. PagerDuty really does make on-call simple though.
What problems is the product solving and how is that benefiting you?
PagerDuty has made on-call much easier. No more trying to remember who is on-call. No more carrying an escalation list. No more crossing my fingers and hoping some other team will respond. It all is right there and easy to do.
Recommendations to others considering the product:
Please get it. You won't regret it.
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