PagerDuty Operations Cloud
PagerDutyExternal reviews
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No Surprises!
What do you like best about the product?
Pagerduty has kept our low, medium to critical part of our network monitored. We are notified on this order so Engineers and administrator can resolved issues depending on critical level. This provides our engineers and administrators have their family time and weekends not on hold when low and medium alerts arises.
What do you dislike about the product?
I don't see any down side. This is a well thought of service. All bases are covered, if you miss an alert you can setup safety nets, back up phones, emails and then finally the alert can be handoff to the next engineer and so on.
What problems is the product solving and how is that benefiting you?
Network issues, websites, backups, helpdesk tickets, failures in the system, you name it Pagerduty can be integrated to it.
Recommendations to others considering the product:
If you are on the fence - I hope this move you over the hump. This has made our oncall life easy. our oncall personnel now have a life enjoying their family, watching a movie, play ball and watch their kids events because of Pagerduty. A must have on your team.
Awesome Paging service!
What do you like best about the product?
Multitude of communication paths/options, ability to set timeouts and calling rules
What do you dislike about the product?
Hard to find other resources to re-assign a ticket to - looking up other engineers could be made quicker, with some behind-the-scene caching. Also, finding the right team to re-assign to can be a hassle
What problems is the product solving and how is that benefiting you?
Responding to incidents in a live service that controls data centers for hundreds of customers, and be able to ensure escalation policies are robust to maintain our high SLA
Sorted out or out of hours response
What do you like best about the product?
The flexibility in defining the working hours which when compared to other similar offerings was much better
What do you dislike about the product?
Lack of unlimited SMS in the UK apart from on A much higher plan
What problems is the product solving and how is that benefiting you?
Resolution of out of hours calls with escalation priority is now much simpler
PagerDuty Enables Us
What do you like best about the product?
PagerDuty enables both our support and product teams to take ownership of their own on call process. This empowers our entire company to take responsibility for their product and applications non functional requirements and to care that it is a world class product.
What do you dislike about the product?
Being on call is a downside. But in my current position I am almost always an escalation point while not a first responder.
What problems is the product solving and how is that benefiting you?
Spreading the on call responsibility across every area of the business allows everyone to be involved and take a larger interest in how their products and services are built and deployed.
Excellent!
What do you like best about the product?
Pager Duty is the best application for sending and tracking notifications of any kind to our team. It has drastically improved our operations by reliably sending notifications and keeping everyone else up to date on the team. The on-call schedule is one of the features that brought us to PD as well as the native mobile apps.
What do you dislike about the product?
The ability to merge similar incidents are lacking the ability to merge notes and incident details. We'd like to at least see the notes from multiple incidents merge into one when we need to.
What problems is the product solving and how is that benefiting you?
It has greatly improved our quality of life since we are able to maintain a specific on-call schedule and our management team knows that alerts are being delivered to the right people and can track who's responding and who's not.
My PagerDuty Experience
What do you like best about the product?
1)Phone app is very useful for creating, & responding to incidents and engaging on call team.
2)Community site is helpful when looking for general feedback
3)Examples are pretty good on the Pagerduty website
4)alerts are simple to read and understand.
2)Community site is helpful when looking for general feedback
3)Examples are pretty good on the Pagerduty website
4)alerts are simple to read and understand.
What do you dislike about the product?
1)on call schedule is a little difficult to read from a cell phone
2) Would like to see the "before I go on call" feature exposed on a team or escalation policy level. So, rather than specifying or reminding a specific user, why not expose this, and set a reminder for the entire on call team.
3)would like to see a "follow the sun" schedule example, as this is a common request for companies with team in other geos.
4)PagerDuty gives a user the ability to be added without specifying a phone number? (: It shouldn't.
Meaning, someone can be on call, and no phone number is listed.
5)would like to ability re-organize layers.
- if a layer is removed, it does not give user the option to add the back without the information
2) Would like to see the "before I go on call" feature exposed on a team or escalation policy level. So, rather than specifying or reminding a specific user, why not expose this, and set a reminder for the entire on call team.
3)would like to see a "follow the sun" schedule example, as this is a common request for companies with team in other geos.
4)PagerDuty gives a user the ability to be added without specifying a phone number? (: It shouldn't.
Meaning, someone can be on call, and no phone number is listed.
5)would like to ability re-organize layers.
- if a layer is removed, it does not give user the option to add the back without the information
What problems is the product solving and how is that benefiting you?
1) incident management
2)monitoring & alerts of IT infrastructure
3)intergration with ServiceNow is great! being able to generate incidents for alerts, is helpful for tracking issues.
2)monitoring & alerts of IT infrastructure
3)intergration with ServiceNow is great! being able to generate incidents for alerts, is helpful for tracking issues.
An absolute necessity for any SaS busnines
What do you like best about the product?
The mobile app comes in real handy. Everything you need is right there.
What do you dislike about the product?
Probably replying in text message to ack might be a bit more convenient.
What problems is the product solving and how is that benefiting you?
Making sure your infrastructure is always up and running. Pager duty keeps people on call always aware if something needs attention.
PagerDuty makes on-call scheduling and response simple
What do you like best about the product?
I love that my team has a primary and secondary on-call schedule. I love that overrides are super easy. I love that schedule changes are easy to make. I love that escalation policies just work.
What do you dislike about the product?
I don't like getting pages... but I guess that's the whole point of PagerDuty. To be fair, I don't think anybody likes getting pages. PagerDuty really does make on-call simple though.
What problems is the product solving and how is that benefiting you?
PagerDuty has made on-call much easier. No more trying to remember who is on-call. No more carrying an escalation list. No more crossing my fingers and hoping some other team will respond. It all is right there and easy to do.
Recommendations to others considering the product:
Please get it. You won't regret it.
Keeps us on top of operations
What do you like best about the product?
We are able to trigger alerts, keep on top of them and compare with prior alerts to manage our systems and our client's systems. It's easy to separate critical blocker level errors with items that need attention but that doesn't need attention on a 24/7 basis.
What do you dislike about the product?
As much as we love PagerDuty, we hate when we see the name come through because it means that something has been triggered and needs our attentions.
What problems is the product solving and how is that benefiting you?
We take a proactive approach to operations instead of a reactive approach. Long gone are the days of clients telling us something is wrong. We monitor typical failure points along with application specific items and metrics to provide a smooth experience for our clients and their clients.
Recommendations to others considering the product:
If you're already using a similar service, mirror some of the alerting with it to compare the ease of use and the integrations. If you're new to a service like this, and if you have anything running on the Internet, you should be using this. Period.
Simple and Reliable
What do you like best about the product?
I like that PagerDuty allows you to use as many, or as few, features as you need to get the job done. They do not force new features on you nor do they try to pressure you into spending more money. The software just works, and is easy for us to integrate with all of our systems. I also enjoy that they have such an open API, we have built custom tooling around the API which has helped us greatly.
What do you dislike about the product?
I wish the on-call scheduling was a little more robust. It's great, but would be much better if I could apply rules like "nobody should be on call for more than two consecutive days".
What problems is the product solving and how is that benefiting you?
Managing who is on-call without having to remember to "pass" the pager to someone. We used to have paging software that relied on us moving the current on-call team member into an Active Directory group. With PagerDuty we manage everything through the pager duty website. That alone has gotten around a lot of the strange on-call rotation issues we had in the past, like only flipping the pager to a new team member when everyone was online.
Recommendations to others considering the product:
Use the free trial and make sure you fully explore/understand the scheduling system, it is very powerful.
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