PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great product, for for purpose
What do you like best about the product?
Reliable, ease of use. Being able to setup and administer quickly is all important for incident management.
What do you dislike about the product?
Schedule, Services and policies can being confusing on initial setup. It would be great to have a wizard that stepped you through configurations without having to create disparate segments in different parts of the application.
What problems is the product solving and how is that benefiting you?
Incident management and application alerts. We funnel all our logs into Splunk and then Splunk funnels into Pager Duty on exception to Support Teams. Works beautifully as we can alert traditionally, i.e SMS and create JIRA issues directly with its great integration options.
Recommendations to others considering the product:
We have trailed many a product. Pager Duty won with ease of use, reliability and better all round functionality.
Pagerduty is reliable and has a good/easy API to deal with.
What do you like best about the product?
Easy scheduling and schedule override.
Phone calls when there is an incident.
Phone calls when there is an incident.
What do you dislike about the product?
Website UI might get a facelift and better UX.
What problems is the product solving and how is that benefiting you?
Internal system monitoring and reliability.
PagerDuty provides all the alerting features we ever need
What do you like best about the product?
"Set it and forget it" functionality for end users; PD also provides a great ability to expand and construct escalation paths as-needed/modify those that exist as-needed
What do you dislike about the product?
Pricing isn't as competitive with others in the market and switching costs are considerable once integrated
What problems is the product solving and how is that benefiting you?
We've solved the problem of minimizing late night pages by routing incidents to a first-line-of-defense Network Operations Center. This reduces pages to our developer team by nearly 95%+ when combined with actionable playbooks for our partnered NOC team.
Recommendations to others considering the product:
See if you need the full featureset; if not, a lot of cheaper alternatives exist. If you do need a lot of features, PagerDuty is where you'll find them.
The quickest and easiest way to set your team up on alerting.
What do you like best about the product?
PagerDuty's web interface is designed for ease of use, and quick onboarding. It's well known and reliable, the console is intuitive, and in my opinion is the king of incident response systems. Once I was given access to the console, it took less than 20 minutes for me to configure all the alerts I wanted for all my devices, learn how to navigate the system and administrate the system if necessary.
What do you dislike about the product?
The robotic voice that calls could be less cold and dry sounding. The interface could be more visually appealing.
What problems is the product solving and how is that benefiting you?
It just does what it says, period. Put in the legwork in integrating your monitoring systems and alerting on PagerDuty and you will be notified based on your events, anytime, anywhere.
Recommendations to others considering the product:
Look at all the features during your trial period. Sometimes when you feel like you won't be using a specific attribute of PagerDuty, you end up doing so and in so doing you increase the ROI on your subscription.
Great tool to manage and escalate issues
What do you like best about the product?
Automated escalations save time and money. Teams are pre assigned, simply being able to select a team and escalates to them immediately without any further action.
What do you dislike about the product?
User interface sometimes feels cluttered with a lot of information which may not be required for everyone.
What problems is the product solving and how is that benefiting you?
Escalating to on call support teams. Save time looking up phone numbers, dialing etc.
Recommendations to others considering the product:
This will save you time and money on manually making escalations
Always ready with PagerDuty
What do you like best about the product?
The volume overwrite setting is the best for me.
What do you dislike about the product?
When browsing schedules, it is hard to find a specific one.
What problems is the product solving and how is that benefiting you?
Critical issues such as servers going down or services not responding.
Pager Duty a great inncident manager
What do you like best about the product?
it allows our team to coordinate efforts in a serious S.H.T.F. incident. It is very responsive and easy to use. set up and modification
What do you dislike about the product?
We receive duplicate notices on Email, phone and SMS... The world feels like it's blowing up when there is an incident. It would be helpful if the escalation process was more granular. It also could be a little easier to disable or "park" an incident to prevent over notification during down events you are already acting on.
What problems is the product solving and how is that benefiting you?
It helps us get things fixed faster without stepping on each others toes or wondering if somebody is already putting out a fire. We can also get more people notified quicker to reduce response times.
Recommendations to others considering the product:
If it works for me, It will most likely work for you.
It solves our oncall issues easily and pretty reliable with the alerting mechanisims
What do you like best about the product?
24*7 coverage and sending voice message when the calls are unanswered is very valuable.
What do you dislike about the product?
I have seen the number from where Pagerduty makes a call change time to time. This is inconvenient since I save the number and don't want to pick random calls. Please see if this can be corrected, so that I don't change the number for the contact.
What problems is the product solving and how is that benefiting you?
Oncall alerting makes us the address issues quickly and resolve it. Changing oncall schedules and reassigning pagerduty when you are unavailable due to some unforeseen circumstances.
Recommendations to others considering the product:
Slack
Systems Engineer
What do you like best about the product?
The general usability of the product. PagerDuty was easy to get set up and configured for what we needed. We were able to connect into our alerting system and have the appropriate individuals paged when needed.
What do you dislike about the product?
I have no discovered anything that I dislike about PagerDuty.
What problems is the product solving and how is that benefiting you?
Benefits are that it allows us to page the right individuals based on the alert received. No more guessing who to page.
Great features to fight fire for the production issues
What do you like best about the product?
It provides many great features in easily accessible UI and mobile app. Very helpful during production issues to reach out to other teams efficiently and escalate to the upper stakeholders.
What do you dislike about the product?
Maybe provide better visualization tools to peek upcoming rotations, contact details, past escalations etc along with more incidents.
What problems is the product solving and how is that benefiting you?
On-call rotation provides manageable working schedules for production services. It also allows escalating other teams during fire fighting and P0/P1 issues.
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