PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great tool to manage and escalate issues
What do you like best about the product?
Automated escalations save time and money. Teams are pre assigned, simply being able to select a team and escalates to them immediately without any further action.
What do you dislike about the product?
User interface sometimes feels cluttered with a lot of information which may not be required for everyone.
What problems is the product solving and how is that benefiting you?
Escalating to on call support teams. Save time looking up phone numbers, dialing etc.
Recommendations to others considering the product:
This will save you time and money on manually making escalations
Always ready with PagerDuty
What do you like best about the product?
The volume overwrite setting is the best for me.
What do you dislike about the product?
When browsing schedules, it is hard to find a specific one.
What problems is the product solving and how is that benefiting you?
Critical issues such as servers going down or services not responding.
Pager Duty a great inncident manager
What do you like best about the product?
it allows our team to coordinate efforts in a serious S.H.T.F. incident. It is very responsive and easy to use. set up and modification
What do you dislike about the product?
We receive duplicate notices on Email, phone and SMS... The world feels like it's blowing up when there is an incident. It would be helpful if the escalation process was more granular. It also could be a little easier to disable or "park" an incident to prevent over notification during down events you are already acting on.
What problems is the product solving and how is that benefiting you?
It helps us get things fixed faster without stepping on each others toes or wondering if somebody is already putting out a fire. We can also get more people notified quicker to reduce response times.
Recommendations to others considering the product:
If it works for me, It will most likely work for you.
It solves our oncall issues easily and pretty reliable with the alerting mechanisims
What do you like best about the product?
24*7 coverage and sending voice message when the calls are unanswered is very valuable.
What do you dislike about the product?
I have seen the number from where Pagerduty makes a call change time to time. This is inconvenient since I save the number and don't want to pick random calls. Please see if this can be corrected, so that I don't change the number for the contact.
What problems is the product solving and how is that benefiting you?
Oncall alerting makes us the address issues quickly and resolve it. Changing oncall schedules and reassigning pagerduty when you are unavailable due to some unforeseen circumstances.
Recommendations to others considering the product:
Slack
Systems Engineer
What do you like best about the product?
The general usability of the product. PagerDuty was easy to get set up and configured for what we needed. We were able to connect into our alerting system and have the appropriate individuals paged when needed.
What do you dislike about the product?
I have no discovered anything that I dislike about PagerDuty.
What problems is the product solving and how is that benefiting you?
Benefits are that it allows us to page the right individuals based on the alert received. No more guessing who to page.
Great features to fight fire for the production issues
What do you like best about the product?
It provides many great features in easily accessible UI and mobile app. Very helpful during production issues to reach out to other teams efficiently and escalate to the upper stakeholders.
What do you dislike about the product?
Maybe provide better visualization tools to peek upcoming rotations, contact details, past escalations etc along with more incidents.
What problems is the product solving and how is that benefiting you?
On-call rotation provides manageable working schedules for production services. It also allows escalating other teams during fire fighting and P0/P1 issues.
Great product
What do you like best about the product?
Notifies me until you acknowledge and reminds me are you ok else do you need some extra help in resolving it ?
What do you dislike about the product?
Too much noise :) but I don't like when I have multiple alerts it's tough to monitor.
What problems is the product solving and how is that benefiting you?
Many benefits reliable, trackable and easy to access all ways from everywhere :) this is a great product...
Recommendations to others considering the product:
ITs a great product it will be good if we have any PieChart option with the number of incidents
Simplifies on call coverage
What do you like best about the product?
Simple to do overrides, integration with jira is helpful
What do you dislike about the product?
I am not super keen on being on call in general but it's nice to have a tool to help out.
What problems is the product solving and how is that benefiting you?
Mostly covering for software application/database failures.
Always watching....
What do you like best about the product?
PagerDuty is a great system that integrates with everything. This makes it easy to monitor all of your productions systems from one place.
What do you dislike about the product?
Management UI is a bit lacking. Pricing is steep.
What problems is the product solving and how is that benefiting you?
System monitoring, on-call scheduling. Using a system like PD helps prevent downtime across our entire business.
Fantastic Product
What do you like best about the product?
The Variety and Quantity of Schedules that can be implemented
What do you dislike about the product?
Adding multiple people to schedules can be tricky.
What problems is the product solving and how is that benefiting you?
We've used PagerDuty to structure our entire company in regards to being alerted and notified for a variety of events in different ways and it's really allowed us both individually and as a company be aware of both internal and customer facing escalated events,
Recommendations to others considering the product:
Give it a trial run for sure and really research some of the extensive features it provides based on your needs.
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