PagerDuty Operations Cloud
PagerDutyExternal reviews
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Keeps us on top of operations
What do you like best about the product?
We are able to trigger alerts, keep on top of them and compare with prior alerts to manage our systems and our client's systems. It's easy to separate critical blocker level errors with items that need attention but that doesn't need attention on a 24/7 basis.
What do you dislike about the product?
As much as we love PagerDuty, we hate when we see the name come through because it means that something has been triggered and needs our attentions.
What problems is the product solving and how is that benefiting you?
We take a proactive approach to operations instead of a reactive approach. Long gone are the days of clients telling us something is wrong. We monitor typical failure points along with application specific items and metrics to provide a smooth experience for our clients and their clients.
Recommendations to others considering the product:
If you're already using a similar service, mirror some of the alerting with it to compare the ease of use and the integrations. If you're new to a service like this, and if you have anything running on the Internet, you should be using this. Period.
Simple and Reliable
What do you like best about the product?
I like that PagerDuty allows you to use as many, or as few, features as you need to get the job done. They do not force new features on you nor do they try to pressure you into spending more money. The software just works, and is easy for us to integrate with all of our systems. I also enjoy that they have such an open API, we have built custom tooling around the API which has helped us greatly.
What do you dislike about the product?
I wish the on-call scheduling was a little more robust. It's great, but would be much better if I could apply rules like "nobody should be on call for more than two consecutive days".
What problems is the product solving and how is that benefiting you?
Managing who is on-call without having to remember to "pass" the pager to someone. We used to have paging software that relied on us moving the current on-call team member into an Active Directory group. With PagerDuty we manage everything through the pager duty website. That alone has gotten around a lot of the strange on-call rotation issues we had in the past, like only flipping the pager to a new team member when everyone was online.
Recommendations to others considering the product:
Use the free trial and make sure you fully explore/understand the scheduling system, it is very powerful.
Pagerduty review
What do you like best about the product?
The reduction of false positives. In the past alerting would wake we up when no action was required.
What do you dislike about the product?
Only minor issues to report. The override scheduling can be a confusing experience.
What problems is the product solving and how is that benefiting you?
We now have standard alerting from multiple monitoring services worldwide. Also automatic scheduling of all call personnel.
Recommendations to others considering the product:
Pagerduty took multiple alerting systems and standardized them for all of our business units making it much simpler to support.
Very good alerting platform
What do you like best about the product?
Pager duty has some nice quality of life features. Sometimes you need someone to cover because life happens. PagerDuty make overrides easy for those moments when you cant be on call during your scheduled shift.
What do you dislike about the product?
Not being able to snooze an alert more than 24 hours
What problems is the product solving and how is that benefiting you?
Alerting for critical production processes
It Just Works
What do you like best about the product?
I never have to worry if I will get notified when there is an issue.
What do you dislike about the product?
I wish there were more scheduled escalation policies in the Lite version.
What problems is the product solving and how is that benefiting you?
When we have a production infrastructure issue, We rely on PagerDuty to let us know. One huge benefit is the Analytics, i can easier justify my time and the time that it takes to complete an incident.
Reliable, easy to use service
What do you like best about the product?
I really like three things. First is the ability to set up on-call schedules that will automatically call the appropriate person. I also like the automatic escalation, in case a call gets missed. Finally, I like that it works on standard cell phones, no need to have separate paging devices.
What do you dislike about the product?
I don't have any dislikes. I am much happier with PagerDuty that I was with my old paging company.
What problems is the product solving and how is that benefiting you?
Prior to using PagerDuty we would miss support calls from time-to-time. Since we started using PagerDuty we have not missed a single support call in the 6 years we have used PagerDuty.
Recommendations to others considering the product:
I have found PagerDuty to be very reliable. We have not missed a service call since we started using PagerDuty.
Great tool for getting alerted of potential problems with your applications in production.
What do you like best about the product?
It's generally very easy to integrate with whatever monitoring tool you're using in applications running live in production. It's also very convenient how you can setup on-call schedules for the members in your team, with corresponding escalation policies.
What do you dislike about the product?
I don't really have much downsides to share, so far the experience has been generally positive.
What problems is the product solving and how is that benefiting you?
In our engineering team we use PagerDuty to get alerted of potential problems in applications running live in production. We have integrations with multiple monitoring tools like Sentry, TrackJS, DataDog, among others.
Highly recommend PagerDuty
What do you like best about the product?
PagerDuty does an excellent job at notifying us anytime our customers open emergency requests. Rotation schedules and notification alerts are easy to configure and send enough information to support and respond to our customers from any platform. We have never experienced any issues or downtime with their service and have been using them for 10+ years.
What do you dislike about the product?
Haven't really experienced anything negative.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our on-call team of any emergency requests opened by our customers, this allows us to provide support 24/7.
PagerDuty just WORKS!
What do you like best about the product?
PagerDuty is easy to set up, reliable, and expandable.
What do you dislike about the product?
Had some trouble overriding schedules at first. It wasn't as intuitive as I would have liked, but a few tries and now it's no big deal.
What problems is the product solving and how is that benefiting you?
We have at least 4 teams that need to be on call and rotate the on-call duty weekly. We used to have a pager (lame) and PagerDuty makes it super easy to put people in and out of the rotation. We barely ever even think about it anymore. It just works.
Pagerduty is a critical tool for us
What do you like best about the product?
The capability to integrate with many third party tools such as Slack, Icinga, Grafana, Anodot and many others. This allows us to connect and alert in a timely manner when issues appear
What do you dislike about the product?
For the integration keys, seem to need to be attached to an existing user, so actions with that token will be done in name of that user, this is good but not perfect for cases when you need to build bots or similar and not attached directly to an user.
Also, I would like a way to search for incident without having to use the API, that would make our lives much easier
Also, I would like a way to search for incident without having to use the API, that would make our lives much easier
What problems is the product solving and how is that benefiting you?
For SRE alerting, PagerDuty is critical, it allows us to make escalation for specific teams and set up comprehensible on call hours for our engineers.
Recommendations to others considering the product:
Definitely give it a try, if you are managing many resources and production is dead critical for you you definitely should consider
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