PagerDuty Operations Cloud
PagerDutyExternal reviews
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Works well
What do you like best about the product?
So far we have not had issues with Pagerduty. It works really well, and I like the escalation policies, and the multiple channels that it can use to alert people
What do you dislike about the product?
Slightly pricy for what it is, but I guess, since it's enterprise grade.
What problems is the product solving and how is that benefiting you?
It really has allowed us to get faster and more reliable alerting on various different sources with various different channels
Director of support and on of the main account's admins
What do you like best about the product?
Reliable, mostly flexible, nice APIs, timezone support
What do you dislike about the product?
The fact only 10 users can be on call at a time, this is a major limitation for us.
Also, the fact that the listing/reports from the UI aren't too detailed. Specifically, I'd like to learn how many times each of our agents "ack"ed.
Also, the fact that the listing/reports from the UI aren't too detailed. Specifically, I'd like to learn how many times each of our agents "ack"ed.
What problems is the product solving and how is that benefiting you?
Escalating in cases or prioritized support tickets, I like the multiple notifications, first text the on-call team, then if needed, call, them, if that's not enough call the rest of the team, etc...
PD Integrates well with all useful tools
What do you like best about the product?
I like the fact that PD Integrates well with all common monitoring tools we already use such as nagios, Datadog and several cloud monitoring apps. Isolating your projects with tags has been very useful with PD.
What do you dislike about the product?
There is almost nothing to write here, although improving over-ride schedule to recurring for longer time could be beneficial.
What problems is the product solving and how is that benefiting you?
Isolating various technologies within a Team for their on call schedules has benefited into making the right people/Team page than any other. Call over-rides are easy to implement for creating flex schedules.
Recommendations to others considering the product:
Must have if you are planning to manage on call schedules.
Reliable, configurable and essential.
What do you like best about the product?
Reliability and configuration option, although more integration options are desirable.
What do you dislike about the product?
Sometimes there's a latency, but that may not be entirely attributed to PD.
What problems is the product solving and how is that benefiting you?
Systems monitoring, reporting of application exceptions/errors.
Reduced downtime and proactive handling of application errors.
Reduced downtime and proactive handling of application errors.
For groups of people
What do you like best about the product?
I really like that the it will switch who is on call on the days they are assigned to. It makes it easy and we just leave it alone. Also its super easy to switch shifts.
What do you dislike about the product?
There isn't anything really that I would change
What problems is the product solving and how is that benefiting you?
nothing yet
It works
What do you like best about the product?
Schedule and routing incidents
Phone App
Phone App
What do you dislike about the product?
Need additional integration with slack
Need a better incident routing mechanism
Need a better incident routing mechanism
What problems is the product solving and how is that benefiting you?
On-call schedule for dev
Reduce the noise
What do you like best about the product?
I like the ability to de duplicate events from our monitoring systems. I also like that we can use PagerDuty to be a single pane of glass reflecting alerts from multiple systems.
What do you dislike about the product?
While the on call schedule is a nice feature, setting those schedules up can be confusing.
What problems is the product solving and how is that benefiting you?
Reduced noise. Incident awareness.
PagerDuty works great!
What do you like best about the product?
The escalation features have been best for us. We have an agent on call, but they frequently aren't near their phone and so they've missed the initial alert. It also allows our agents to have better work-life balance, as they don't need to constantly monitor our CRM software for tickets that come in during off hours.
What do you dislike about the product?
Some team members have complained that they constantly get alerts. They might just be doing it wrong...
What problems is the product solving and how is that benefiting you?
We use PagerDuty to notify agents of software issues during off hours and weekends. It has given us visibility on cases and allowed agents to have better work-life balance
Recommendations to others considering the product:
We had Pager Duty when I started - but it's been great! We had an "outage" because of a chance in our CRM and our visibility of cases simply disappeared. Once we got Pager Duty back, we got our visibility again and things were back to normal.
Pager Duty is Great
What do you like best about the product?
I love the way alerts are categorized by teams and schedules -- it really helps to keep things organized. Also, we integrate with sentry and that all works very well.
What do you dislike about the product?
I don't have much to complain about re: pagerduty, it does everything we need~
What problems is the product solving and how is that benefiting you?
We are using Pager Duty to power our On Call rotation, including automatically generating incidents and escalating incidents when necessary
Does everything you need and nothing you don't
What do you like best about the product?
The ability to easily override schedules, and the alerting options available. The amount of third party integrations available means that we can tie PD into any other SaaS without integration hiccups.
What do you dislike about the product?
The interface can be a little cumbersome, especially regarding schedule overrides. Also, I did initially have issues scheduling oncall shifts for users across different timezones, but I havent experienced that issue for several months.
What problems is the product solving and how is that benefiting you?
We page during incidents, and we page automatically from alerts coming from our APM providers. As far as this functionality goes, PD does everything we expect.
Recommendations to others considering the product:
It's a simple service that does exactly what it should and nothing it shouldn't. If you want to reliably wake up engineers at 3AM, then PD is the right solution for you.
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