PagerDuty Operations Cloud
PagerDutyExternal reviews
921 reviews
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What do you like best about the product?
I really like that the it will switch who is on call on the days they are assigned to. It makes it easy and we just leave it alone. Also its super easy to switch shifts.
What do you dislike about the product?
There isn't anything really that I would change
What problems is the product solving and how is that benefiting you?
nothing yet
It works
What do you like best about the product?
Schedule and routing incidents
Phone App
Phone App
What do you dislike about the product?
Need additional integration with slack
Need a better incident routing mechanism
Need a better incident routing mechanism
What problems is the product solving and how is that benefiting you?
On-call schedule for dev
Reduce the noise
What do you like best about the product?
I like the ability to de duplicate events from our monitoring systems. I also like that we can use PagerDuty to be a single pane of glass reflecting alerts from multiple systems.
What do you dislike about the product?
While the on call schedule is a nice feature, setting those schedules up can be confusing.
What problems is the product solving and how is that benefiting you?
Reduced noise. Incident awareness.
PagerDuty works great!
What do you like best about the product?
The escalation features have been best for us. We have an agent on call, but they frequently aren't near their phone and so they've missed the initial alert. It also allows our agents to have better work-life balance, as they don't need to constantly monitor our CRM software for tickets that come in during off hours.
What do you dislike about the product?
Some team members have complained that they constantly get alerts. They might just be doing it wrong...
What problems is the product solving and how is that benefiting you?
We use PagerDuty to notify agents of software issues during off hours and weekends. It has given us visibility on cases and allowed agents to have better work-life balance
Recommendations to others considering the product:
We had Pager Duty when I started - but it's been great! We had an "outage" because of a chance in our CRM and our visibility of cases simply disappeared. Once we got Pager Duty back, we got our visibility again and things were back to normal.
Pager Duty is Great
What do you like best about the product?
I love the way alerts are categorized by teams and schedules -- it really helps to keep things organized. Also, we integrate with sentry and that all works very well.
What do you dislike about the product?
I don't have much to complain about re: pagerduty, it does everything we need~
What problems is the product solving and how is that benefiting you?
We are using Pager Duty to power our On Call rotation, including automatically generating incidents and escalating incidents when necessary
Does everything you need and nothing you don't
What do you like best about the product?
The ability to easily override schedules, and the alerting options available. The amount of third party integrations available means that we can tie PD into any other SaaS without integration hiccups.
What do you dislike about the product?
The interface can be a little cumbersome, especially regarding schedule overrides. Also, I did initially have issues scheduling oncall shifts for users across different timezones, but I havent experienced that issue for several months.
What problems is the product solving and how is that benefiting you?
We page during incidents, and we page automatically from alerts coming from our APM providers. As far as this functionality goes, PD does everything we expect.
Recommendations to others considering the product:
It's a simple service that does exactly what it should and nothing it shouldn't. If you want to reliably wake up engineers at 3AM, then PD is the right solution for you.
Multi Year Happy Customer
What do you like best about the product?
Ease of use, integration options, quite reliable, responsive team
What do you dislike about the product?
As the account owner i felt a bit of lack of organization and disconnect on the sales side.
What problems is the product solving and how is that benefiting you?
The initial impact was around how efficiently we get notified, then it grew to greater reporting capabilities that turned onto how effectively we operate on the larger scale
Comprehensive and simple to use
What do you like best about the product?
Scheduling and escalation policies make it really easy to manage the whole team and rules for how issues must be dealt with on a regular basis. On top of that, overrides make it a breeze to plan out for vacations, leaves or one-off times to change those rules (like when someone that is not on-call is doing some critical work)
What do you dislike about the product?
They keep adding features that are behind a bigger paywall. Definitely not a deal-breaker for what we are currently using it for and completely understandable (I want them to be around for a long time, and that means they have to make money).
What problems is the product solving and how is that benefiting you?
Handling all issues in our systems in a very clear and concise way. It removes the need to have a NOC with a spreadsheet and contact information for whoever is on-call at any given point. You can even use a dedicated e-mail so that anyone can wake-up the on-call at any given time if they feel it is warranted.
Recommendations to others considering the product:
Check that your existing systems you use have a PagerDuty integration or plugin so that you don't have to think and manage that separately.
Senior SRE (for high performance computing)
What do you like best about the product?
It's reasonably easy to setup and is reliable once it's up and running.
What do you dislike about the product?
Scheduling interface has always been less fun to use, especially when it comes to overriding people for holidays etc...
What problems is the product solving and how is that benefiting you?
I've been able to provide more visibility into our production infrastructure to stakeholders which normally wouldn't have access
Reliable, Easy to use, Convenient
What do you like best about the product?
I like how easy it is to manage schedules, We adjust these constantly and it is very easy to use and set up.
What do you dislike about the product?
I have had issues getting PagerDuty to override system volume sometimes, need to re-install the app to fix LG V40
What problems is the product solving and how is that benefiting you?
We have multiple tiers set up, with 4 on call with escalation policies set up. We use this for after hours emergency tickets and for fail over or system down notifications/alerts
Recommendations to others considering the product:
It is a solid application that does what it needs to.
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