PagerDuty Operations Cloud
PagerDutyExternal reviews
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Does everything you need and nothing you don't
What do you like best about the product?
The ability to easily override schedules, and the alerting options available. The amount of third party integrations available means that we can tie PD into any other SaaS without integration hiccups.
What do you dislike about the product?
The interface can be a little cumbersome, especially regarding schedule overrides. Also, I did initially have issues scheduling oncall shifts for users across different timezones, but I havent experienced that issue for several months.
What problems is the product solving and how is that benefiting you?
We page during incidents, and we page automatically from alerts coming from our APM providers. As far as this functionality goes, PD does everything we expect.
Recommendations to others considering the product:
It's a simple service that does exactly what it should and nothing it shouldn't. If you want to reliably wake up engineers at 3AM, then PD is the right solution for you.
Multi Year Happy Customer
What do you like best about the product?
Ease of use, integration options, quite reliable, responsive team
What do you dislike about the product?
As the account owner i felt a bit of lack of organization and disconnect on the sales side.
What problems is the product solving and how is that benefiting you?
The initial impact was around how efficiently we get notified, then it grew to greater reporting capabilities that turned onto how effectively we operate on the larger scale
Comprehensive and simple to use
What do you like best about the product?
Scheduling and escalation policies make it really easy to manage the whole team and rules for how issues must be dealt with on a regular basis. On top of that, overrides make it a breeze to plan out for vacations, leaves or one-off times to change those rules (like when someone that is not on-call is doing some critical work)
What do you dislike about the product?
They keep adding features that are behind a bigger paywall. Definitely not a deal-breaker for what we are currently using it for and completely understandable (I want them to be around for a long time, and that means they have to make money).
What problems is the product solving and how is that benefiting you?
Handling all issues in our systems in a very clear and concise way. It removes the need to have a NOC with a spreadsheet and contact information for whoever is on-call at any given point. You can even use a dedicated e-mail so that anyone can wake-up the on-call at any given time if they feel it is warranted.
Recommendations to others considering the product:
Check that your existing systems you use have a PagerDuty integration or plugin so that you don't have to think and manage that separately.
Senior SRE (for high performance computing)
What do you like best about the product?
It's reasonably easy to setup and is reliable once it's up and running.
What do you dislike about the product?
Scheduling interface has always been less fun to use, especially when it comes to overriding people for holidays etc...
What problems is the product solving and how is that benefiting you?
I've been able to provide more visibility into our production infrastructure to stakeholders which normally wouldn't have access
Reliable, Easy to use, Convenient
What do you like best about the product?
I like how easy it is to manage schedules, We adjust these constantly and it is very easy to use and set up.
What do you dislike about the product?
I have had issues getting PagerDuty to override system volume sometimes, need to re-install the app to fix LG V40
What problems is the product solving and how is that benefiting you?
We have multiple tiers set up, with 4 on call with escalation policies set up. We use this for after hours emergency tickets and for fail over or system down notifications/alerts
Recommendations to others considering the product:
It is a solid application that does what it needs to.
Its a nice tool with open to most integrations and with analytics data
What do you like best about the product?
Its a nice tool with open to most integrations and with analytics data to find out actionable areas to improve efficiency of the service.
What do you dislike about the product?
Sometimes I felt when you acknowledge the alert from App it still fires the call paging.. sometimes that irritates me.. if that can be improved it will be a better customer/user experience.
What problems is the product solving and how is that benefiting you?
To see our Incidents coming from 800 per month to 25 in a month. By utilising the analytics data available per service.we focused onto alerts which were recurring and refactored the services and monitors to reduce the flappyness. this was possible because of Pagerduty insights.
Pagerduty Admin and user
What do you like best about the product?
The complete stack of options for managing alerting and on call solutions, breaking down teams, schedules and on call shifts to have multiple people on call at different times of the day in an easily repeatable system is great and still managing escalation policies in there as well
What do you dislike about the product?
getting calls at 3am but thats not your fault. Mostly its the implementation of setting up an entirely new team, with everything you need to do if there was a quick start to get a new team up and running it with the option of cloning other teams schedules and alert.
What problems is the product solving and how is that benefiting you?
Pulling together multiple monitoring platforms from AWS, Pindom, Grafana and Kibana into one alerting platform that can alert using multiple systems (phone, email SMS)
Recommendations to others considering the product:
Get Some help to begin with, it will save you from tearing everything down and starting again if you make a mistake early on
Excellent
What do you like best about the product?
The easily configurable on call shift schedules.
What do you dislike about the product?
Apart from having for one incident multiple alarms sometimes, is what I need.
What problems is the product solving and how is that benefiting you?
Preventing downtime. Defend services level objectives.
PagerDuty - Life Saver
What do you like best about the product?
Its helps in Monitoring the services of the team in an effective and efficient way.
What do you dislike about the product?
The call we get at night to monitor services in case of any issue, which sometimes turnout to be false alerts.
What problems is the product solving and how is that benefiting you?
Help to monitor services. And repeat alerts help in understanding the severity. Also I help save us from client escalations.
Recommendations to others considering the product:
Must try
Senior Programmer / Analyst
What do you like best about the product?
Its integration with our other tools giving us rapid response when things go wrong.
What do you dislike about the product?
I do not dislike anything about the tool. It meets our needs.
What problems is the product solving and how is that benefiting you?
We get quicker problem resolution and our team experiences less downtime because we are using PagerDuty.
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