PagerDuty Operations Cloud
PagerDutyExternal reviews
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Alert Flexibility
What do you like best about the product?
The ability to customize alerting levels
What do you dislike about the product?
No easy reoccurring maintenance windows
What problems is the product solving and how is that benefiting you?
Able to respond quickly to production issues
PagerDuty review
What do you like best about the product?
Timely alert for any issue with our infrastructure was main reason we adopted PagerDuty. Some of the feature like first alert goes to support engineer and if the engineer fails to respond, second level manager is alerted, is very good. I think a tool like this is a must for 24/7 support environment.
What do you dislike about the product?
no such thing. I have used PagerDuty in past for many years and it was very helpful in proactively addressing any application on infrastructure issue.
What problems is the product solving and how is that benefiting you?
24/7 support
Great service, no issues
What do you like best about the product?
Pagerduty is a reliable service that I've used at multiple different companies. They continue to innovate their product offerings and also host an annual conference where people can learn and network. Pagerduty also has a ton of integrations with other 3rd party services which makes it easy to use.
What do you dislike about the product?
I cannot find any real negative issues with pagerduty. I guess an improvement would be to make it easier to set up PTO or time off where all your schedules and on call rotations are automatically updated.
What problems is the product solving and how is that benefiting you?
We use pagerduty for monitoring all of our services. Pagerduty is incredibly versatile, and can be configured to meet everybody's needs.
Recommendations to others considering the product:
Do it
A great tool!
What do you like best about the product?
Helps us easily coalesce all of our production incident notifications! Allow us to create response schedules and maintain them
What do you dislike about the product?
A little bit lacking on the config side. Also ICS files are not standards compliant resulting in parsing difficulties for internal tooling. Difficult to construct intersecting schedules (e.g. different times on weekends vs weekdays)
What problems is the product solving and how is that benefiting you?
Identifying and responding to production issues in real time
Best in the business for handling pages
What do you like best about the product?
PagerDuty gives you all the tools you need to handle pages with an easy to use interface.
What do you dislike about the product?
The customization for schedules can be tedious and annoying.
What problems is the product solving and how is that benefiting you?
We are bringing notifications forward and enhancing communication.
PagerDuty
What do you like best about the product?
Allows quick access and great API for alerting
What do you dislike about the product?
Doesn't have great dashboards for representing stats from a management perspective looking for on-call burn out and things of that nature. We had to leverage the API to build our own dashboards.
What problems is the product solving and how is that benefiting you?
On-call is much smoother now that we have implemented Pagerduty, it ensures our schedules and rotations as well as escalation paths are great
Recommendations to others considering the product:
Better reporting dashboards for managers
Great scheduling system
What do you like best about the product?
Web interface is easy to use. It is great for scheduling jobs across multiple systems that you would normally put into cron. It has support for step functions, retries, etc.
What do you dislike about the product?
While mostly web based, there is still some backend configurations that must happen. I would prefer to be able to easily add nodes through the web console. Setting up authentication can be tricky. Especially when getting more granular with the controls such as allowing certain users access to a project to view but not execute jobs.
What problems is the product solving and how is that benefiting you?
We use rundeck as a replacement to cron jobs. We have many jobs (bash scripts, rake tasks, etc) that need to be ran periodically on short-lived AWS instances. Rundeck allows us to centralize this so that the job only runs on a single server in a cluster as well as centralizing the logging of these jobs.
DeMaro's Pager Duty Review
What do you like best about the product?
Easy to use and integrate with SN
Great Customer and Technical Service
Great Customer and Technical Service
What do you dislike about the product?
Multiple pages for same alert and critical incident
What problems is the product solving and how is that benefiting you?
Alerting offshore and on shore users when a critical incident occurs
Pagerduty is great! But their integration lacks features...
What do you like best about the product?
The fact that I just get called whenever a ticket comes in to our system that we have deemed important enough. I don't have to check my email every time a new ticket comes in after hours to see if it's important!
What do you dislike about the product?
It can take a while to configure all the applications you have, since they're all set up one at a time.
What problems is the product solving and how is that benefiting you?
People all across our IT are automatically on call on a schedule to be notified when important tickets come in to their team. ...And if they don't answer, there's always a backup person that gets notified
PagerDuty has made life with Service now incidents a lot easier
What do you like best about the product?
I like the integration with Service Now the ability to Notify on calls of incidents and the easy of updating tickets for Service now through PagerDuty
What do you dislike about the product?
I do not have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
On call notifications and notifying the correct people and the easy of updating and resolving incidents
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