PagerDuty Operations Cloud
PagerDutyExternal reviews
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Dependable service for our critical notifications
What do you like best about the product?
The escalations from notification, to text message, to repeated phone calls.
What do you dislike about the product?
Being able to control the notifiation method and escalation based on the critical nature of the alarm.
What problems is the product solving and how is that benefiting you?
Real-time notification of critical issues in our infrastructure.
Solid product delivers as promised
What do you like best about the product?
PagerDuty provides all the mechanisms to manage on call and event based remediation.
What do you dislike about the product?
No much, wish it was a little cheaper but understand the business model.
What problems is the product solving and how is that benefiting you?
On call and event based remediation scheduling.
Recommendations to others considering the product:
Solid product, buy it and enjoy it.
End users getting help when they need it most.
What do you like best about the product?
Configurable for what we need. Integration was pretty simple, well documented for admins.
What do you dislike about the product?
Nothing in particular. Most of what our organization wrestled with is training, process-related.
What problems is the product solving and how is that benefiting you?
We were trying to ensure on call teams were notified effectively when high priority incidents occurred.
Effective way to manage a distyributed team for alert management
What do you like best about the product?
Ease of use and connectivity to the mobile platform
What do you dislike about the product?
There was nothing that I particularly disliked
What problems is the product solving and how is that benefiting you?
Connecting multiple on call reports for alrting on Incident Management
Easy integration
What do you like best about the product?
The integration took me only a few hours to turn on and start doing demos. Configuring too more but that’s expected.
What do you dislike about the product?
I wish there was more documentation about use cases or different ways other servicenow customers have configured it.
What problems is the product solving and how is that benefiting you?
Automatic call escalation. On call rotation
Great and easy to use
What do you like best about the product?
It was simple to configure with ServiceNow. Not much support required.
What do you dislike about the product?
There aren't any things right now that we dislike about PagerDuty
What problems is the product solving and how is that benefiting you?
We are using the PagerDuty app to integrate with ServiceNow to create Incident tickets for specific PagerDuty alerts.
Easy integration and good support
What do you like best about the product?
Their support team was willing and able to assist me during the setup
What do you dislike about the product?
When an incident is set to p1, but the assignment group is not associated with PD, it adds a note to the ticket that it did not create a pd ticket. This causes confusion for users that do not know pagerduty.
What problems is the product solving and how is that benefiting you?
p1 incident communication, and after hours incident communication
PagerDuty is Great!
What do you like best about the product?
Ease of use, and a lot of built in features that make it easy to help meet your time to respond SLAs
What do you dislike about the product?
There is nothing i found to dislike, the tool works great
What problems is the product solving and how is that benefiting you?
Time To Respond for Incidents 1 through 4
pagerduty for incident management
What do you like best about the product?
the seamless user integration allows us to engage the appropriate teams quickly
What do you dislike about the product?
not able to drop you into a call with a push of a button
What problems is the product solving and how is that benefiting you?
incident management has been a challenge at which pd has helped solve for us
PagerDuty and ServiceNow Integration
What do you like best about the product?
The integration has a quick and easy way to create and manage user, schedules and allows for the automation of pages to allow the correct team to be engaged immediately and efficiently.
What do you dislike about the product?
The application has a hard time passing in values from records when created in PagerDuty and creating a corresponding incident in ServiceNow.
What problems is the product solving and how is that benefiting you?
PagerDuty allowed our on-call teams to know of incident off hours and without having to constantly manager their queues. This has simplified the after hours engagement method and reduce the number of unnecessary outreach to incorrect groups.
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