PagerDuty Operations Cloud
PagerDutyExternal reviews
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Its a nice tool with open to most integrations and with analytics data
What do you like best about the product?
Its a nice tool with open to most integrations and with analytics data to find out actionable areas to improve efficiency of the service.
What do you dislike about the product?
Sometimes I felt when you acknowledge the alert from App it still fires the call paging.. sometimes that irritates me.. if that can be improved it will be a better customer/user experience.
What problems is the product solving and how is that benefiting you?
To see our Incidents coming from 800 per month to 25 in a month. By utilising the analytics data available per service.we focused onto alerts which were recurring and refactored the services and monitors to reduce the flappyness. this was possible because of Pagerduty insights.
Pagerduty Admin and user
What do you like best about the product?
The complete stack of options for managing alerting and on call solutions, breaking down teams, schedules and on call shifts to have multiple people on call at different times of the day in an easily repeatable system is great and still managing escalation policies in there as well
What do you dislike about the product?
getting calls at 3am but thats not your fault. Mostly its the implementation of setting up an entirely new team, with everything you need to do if there was a quick start to get a new team up and running it with the option of cloning other teams schedules and alert.
What problems is the product solving and how is that benefiting you?
Pulling together multiple monitoring platforms from AWS, Pindom, Grafana and Kibana into one alerting platform that can alert using multiple systems (phone, email SMS)
Recommendations to others considering the product:
Get Some help to begin with, it will save you from tearing everything down and starting again if you make a mistake early on
Excellent
What do you like best about the product?
The easily configurable on call shift schedules.
What do you dislike about the product?
Apart from having for one incident multiple alarms sometimes, is what I need.
What problems is the product solving and how is that benefiting you?
Preventing downtime. Defend services level objectives.
PagerDuty - Life Saver
What do you like best about the product?
Its helps in Monitoring the services of the team in an effective and efficient way.
What do you dislike about the product?
The call we get at night to monitor services in case of any issue, which sometimes turnout to be false alerts.
What problems is the product solving and how is that benefiting you?
Help to monitor services. And repeat alerts help in understanding the severity. Also I help save us from client escalations.
Recommendations to others considering the product:
Must try
Senior Programmer / Analyst
What do you like best about the product?
Its integration with our other tools giving us rapid response when things go wrong.
What do you dislike about the product?
I do not dislike anything about the tool. It meets our needs.
What problems is the product solving and how is that benefiting you?
We get quicker problem resolution and our team experiences less downtime because we are using PagerDuty.
Dependable service for our critical notifications
What do you like best about the product?
The escalations from notification, to text message, to repeated phone calls.
What do you dislike about the product?
Being able to control the notifiation method and escalation based on the critical nature of the alarm.
What problems is the product solving and how is that benefiting you?
Real-time notification of critical issues in our infrastructure.
Solid product delivers as promised
What do you like best about the product?
PagerDuty provides all the mechanisms to manage on call and event based remediation.
What do you dislike about the product?
No much, wish it was a little cheaper but understand the business model.
What problems is the product solving and how is that benefiting you?
On call and event based remediation scheduling.
Recommendations to others considering the product:
Solid product, buy it and enjoy it.
End users getting help when they need it most.
What do you like best about the product?
Configurable for what we need. Integration was pretty simple, well documented for admins.
What do you dislike about the product?
Nothing in particular. Most of what our organization wrestled with is training, process-related.
What problems is the product solving and how is that benefiting you?
We were trying to ensure on call teams were notified effectively when high priority incidents occurred.
Effective way to manage a distyributed team for alert management
What do you like best about the product?
Ease of use and connectivity to the mobile platform
What do you dislike about the product?
There was nothing that I particularly disliked
What problems is the product solving and how is that benefiting you?
Connecting multiple on call reports for alrting on Incident Management
Easy integration
What do you like best about the product?
The integration took me only a few hours to turn on and start doing demos. Configuring too more but that’s expected.
What do you dislike about the product?
I wish there was more documentation about use cases or different ways other servicenow customers have configured it.
What problems is the product solving and how is that benefiting you?
Automatic call escalation. On call rotation
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