PagerDuty Operations Cloud
PagerDutyExternal reviews
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Easy to implement, easier to use
What do you like best about the product?
The PagerDuty add-on is very simple to get up and going and is even easier to use.
What do you dislike about the product?
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What problems is the product solving and how is that benefiting you?
Incident Alert and response. PagerDuty simplifies the alert and response process.
can be installed and in production in a day
What do you like best about the product?
From a platform point of view, PagerDuty expands features and makes it easier for our end users to do their jobs. Top notch support form their team as well.
What do you dislike about the product?
PD needs to work on their supporting documentation and give some ops support tasks.
What problems is the product solving and how is that benefiting you?
EMIM functions. Dev ops team being able to work faster with each other
Pagerduty alerting
What do you like best about the product?
Great platform. It is really effective in alerting when something is wrong. Also the escalation policy configuration is seamless and is very convenient.
What do you dislike about the product?
It is important to get it configured correctly and only use it for major incidents to focus on critical errors so we can take quick actions. If it's not configured correctly then it is very easy to get alert fatigue.
What problems is the product solving and how is that benefiting you?
Business problem that I am solving with Pagerduty is mainly regarding our Infrastructure and applications to make sure that everything is BAU (business as usual)
Don't be woken up for no reason :-)
What do you like best about the product?
With PagerDuty our employees have the confidence that they are "free" from alerts when not on call. It integrates easily into other solutions giving us a wide range of monitoring.
What do you dislike about the product?
At times the interface can be an issue with new users
What problems is the product solving and how is that benefiting you?
As fast as possible solutions to our service needs
Never miss an alert
What do you like best about the product?
It's easy to manage, acknowledge the alert & resolve via phone. It keeps track of all alerts over a long period of time for reporting.
What do you dislike about the product?
it is relentless which makes sure I respond to events
What problems is the product solving and how is that benefiting you?
Database space issues, long running jobs and any monitoring of computer systems
Responding and Resolving incidents in a quicker way
What do you like best about the product?
The Pagerduty has been used over and over again for direct notification be it voice or email to the next oncall person available which helps in responding incidents quickly
What do you dislike about the product?
The User Interface can be little more freindly
What problems is the product solving and how is that benefiting you?
Respond to incidents in a quick manner and avoiding escalations.
Fabulous, intuitive application
What do you like best about the product?
ease of use, intuitive, easy to configure, tracking,...
What do you dislike about the product?
There is nothing I dislike about PagerrDuty
What problems is the product solving and how is that benefiting you?
Live call routing is valuable for technician autonomy
Easy Integration
What do you like best about the product?
Easy to integrate. Auto escalation helps to quickly resolve incidents
What do you dislike about the product?
As of now none but if needed later will let you know
What problems is the product solving and how is that benefiting you?
Auto escalation helps to quickly resolve incidents
Service meets expectations
What do you like best about the product?
Pagerduty is an application that just works. It's smooth and easy to use.
What do you dislike about the product?
Pagerduty is a bit pricey, although still in the "valuable" camp.
What problems is the product solving and how is that benefiting you?
We use pagerduty for on-call alerting
Good alerting solution with strong integrations
What do you like best about the product?
We're primarily using PagerDuty as a notification medium and Live Call Routing solution. It excels at both of these functions and integrates well with our ITSM (ServiceNow). It offers a diverse array of methods for injesting alerts and integrates with awide array of platforms, something that has been beneficial and minmiezed concern when selecting new services as the integrations have generally been avaliable or easy to add.
What do you dislike about the product?
Not a good pricing model for our use case, we had to upgrade to a higher plan to get a limited number of features we actually needed.
What problems is the product solving and how is that benefiting you?
PagerDuty manages our on-call rotation, emergency alerts, and live call routing for critical customer support calls. We rely on it to maintain our SLAs to our customers and to process and distribute all alerting for our cloud environments.
Recommendations to others considering the product:
Overall this is a reliable solution that filled a need.
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