PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great and easy to use
What do you like best about the product?
It was simple to configure with ServiceNow. Not much support required.
What do you dislike about the product?
There aren't any things right now that we dislike about PagerDuty
What problems is the product solving and how is that benefiting you?
We are using the PagerDuty app to integrate with ServiceNow to create Incident tickets for specific PagerDuty alerts.
Easy integration and good support
What do you like best about the product?
Their support team was willing and able to assist me during the setup
What do you dislike about the product?
When an incident is set to p1, but the assignment group is not associated with PD, it adds a note to the ticket that it did not create a pd ticket. This causes confusion for users that do not know pagerduty.
What problems is the product solving and how is that benefiting you?
p1 incident communication, and after hours incident communication
PagerDuty is Great!
What do you like best about the product?
Ease of use, and a lot of built in features that make it easy to help meet your time to respond SLAs
What do you dislike about the product?
There is nothing i found to dislike, the tool works great
What problems is the product solving and how is that benefiting you?
Time To Respond for Incidents 1 through 4
pagerduty for incident management
What do you like best about the product?
the seamless user integration allows us to engage the appropriate teams quickly
What do you dislike about the product?
not able to drop you into a call with a push of a button
What problems is the product solving and how is that benefiting you?
incident management has been a challenge at which pd has helped solve for us
PagerDuty and ServiceNow Integration
What do you like best about the product?
The integration has a quick and easy way to create and manage user, schedules and allows for the automation of pages to allow the correct team to be engaged immediately and efficiently.
What do you dislike about the product?
The application has a hard time passing in values from records when created in PagerDuty and creating a corresponding incident in ServiceNow.
What problems is the product solving and how is that benefiting you?
PagerDuty allowed our on-call teams to know of incident off hours and without having to constantly manager their queues. This has simplified the after hours engagement method and reduce the number of unnecessary outreach to incorrect groups.
Easy to implement, easier to use
What do you like best about the product?
The PagerDuty add-on is very simple to get up and going and is even easier to use.
What do you dislike about the product?
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What problems is the product solving and how is that benefiting you?
Incident Alert and response. PagerDuty simplifies the alert and response process.
can be installed and in production in a day
What do you like best about the product?
From a platform point of view, PagerDuty expands features and makes it easier for our end users to do their jobs. Top notch support form their team as well.
What do you dislike about the product?
PD needs to work on their supporting documentation and give some ops support tasks.
What problems is the product solving and how is that benefiting you?
EMIM functions. Dev ops team being able to work faster with each other
Pagerduty alerting
What do you like best about the product?
Great platform. It is really effective in alerting when something is wrong. Also the escalation policy configuration is seamless and is very convenient.
What do you dislike about the product?
It is important to get it configured correctly and only use it for major incidents to focus on critical errors so we can take quick actions. If it's not configured correctly then it is very easy to get alert fatigue.
What problems is the product solving and how is that benefiting you?
Business problem that I am solving with Pagerduty is mainly regarding our Infrastructure and applications to make sure that everything is BAU (business as usual)
Don't be woken up for no reason :-)
What do you like best about the product?
With PagerDuty our employees have the confidence that they are "free" from alerts when not on call. It integrates easily into other solutions giving us a wide range of monitoring.
What do you dislike about the product?
At times the interface can be an issue with new users
What problems is the product solving and how is that benefiting you?
As fast as possible solutions to our service needs
Never miss an alert
What do you like best about the product?
It's easy to manage, acknowledge the alert & resolve via phone. It keeps track of all alerts over a long period of time for reporting.
What do you dislike about the product?
it is relentless which makes sure I respond to events
What problems is the product solving and how is that benefiting you?
Database space issues, long running jobs and any monitoring of computer systems
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