PagerDuty Operations Cloud
PagerDutyExternal reviews
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simple and efficient tool for on-call support
What do you like best about the product?
Easy integration with all the alerts from Splunk, AppD, NewRelic. Maintain primary secondary on call schedule
What do you dislike about the product?
Not the tool but being in on-call is a pain :-)
What problems is the product solving and how is that benefiting you?
We maintain primary secondary on call schedule for our support team
PagerDuty listens to feedback, and has great insight to on-call concerns within the industry.
What do you like best about the product?
Reliable service, clean API, and numerous integrations.
What do you dislike about the product?
Analytics tools still need work, however we are working with PagerDuty on this and they are listening to our feedback.
What problems is the product solving and how is that benefiting you?
Make sure the right people know about issues when they are happening. We have reduced incident volume by 90% since introducing PagerDuty to the team.
PagerDuty makes us look good
What do you like best about the product?
Quick and reliable alarms when urgent tickets are raised, no matter where we are.
What do you dislike about the product?
A lack of consistent SMS and Source Phone number for New Zealand.
What problems is the product solving and how is that benefiting you?
On-Call staff notifications via iPhone push notification, and phone call for urgent server monitoring alarms. The ability to rotate calls between staff is fantastic — if our primary on call staffer doesn't acknowledge an alarm for whatever reason, we can be sure someone on the roster will get the alarm. We use the Slack integration heavily and can easily keep track of exactly how long it takes to respond and resolve an incident, and have been able to use these metrics to significantly improve our response and resolution times.
PagerDuty
What do you like best about the product?
It's hard to pick one thing. Everyone at the company is very supportive and the product is awesome and continues to grow with features, so much so that it's almost outgrow it's name (though I recommend not changing it). It way more that a notification tool, its and event correlation tool, notification tool, Incident Management tool and so much more.
What do you dislike about the product?
Admin reporting, though the support staff are quick to run user reports for you, it would be more useful it I could run my own reporting. Though I'm sure I can create my own reports through the robust API.
What problems is the product solving and how is that benefiting you?
First and foremost it started as a simply notification tool but quickly is growing into an Incident and Event correlation tool
Recommendations to others considering the product:
Consider a PagerDuty owned and develop customer Status Page. There are products out there already but I feel PagerDuty could not a much better job that the products already on the market. I rather have all my notifications coming from the same tool.
My experience using PagerDuty
What do you like best about the product?
I love the amount of stuff that pagerduty can do. I like the scheduling, being able to edit it very easily. What I like most is the live chat. Very informative, kind, and quick response time.
What do you dislike about the product?
I think the layout could be a little more user friendly. It seemed like I had to investigate too much in order to find things that I needed.
What problems is the product solving and how is that benefiting you?
I am currently using it for debugging. The benefit is that I can link it to our chat channel, and be instantly notified if something is going wrong so that I can fix it promptly.
Love PagerDuty
What do you like best about the product?
PagerDuty is customizable which is perfect for our environment.
What do you dislike about the product?
I dislike that we don't utilize all the different modes.
What problems is the product solving and how is that benefiting you?
We use PagerDuty for our after hours "on-call" duties. This allows us to be on top of incidents and get the correct people responding quicker than a call tree or other options.
Very effective notifications
What do you like best about the product?
Tiered level notifications which work for escalations when first level does nto respond
What do you dislike about the product?
Not much to complain about, wold be nice to have one more level of escalation
What problems is the product solving and how is that benefiting you?
Mostly Oncall
Recommendations to others considering the product:
Highly recommend it over other commercial products
Solid and reliable
What do you like best about the product?
pagerduty is super easy to use. When an incident happens, I get a text message and I can quickly respond to the message. It integrates with most tools I use so I can get notification in one place.
What do you dislike about the product?
pagerduty is a solid product. I dont have anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
I get text alerts when an incident happens in cloudwatch or newRelic
Recommendations to others considering the product:
verify that your monitoring tool integrates with pagerDuty (it probably does)
Easy, sipmle, works
What do you like best about the product?
Easy to setup and use. Integrates with other business tools for most productivity
What do you dislike about the product?
The flow of ticketing could be a bit more straightforward and intuitive
What problems is the product solving and how is that benefiting you?
Solving the on-call availability where support can be reached by multiple means all through one interface. Realized that it can easily be done with PagerDuty.
Great collaboration tool for bugs
What do you like best about the product?
The alerts to phone and app are the most beneficial
What do you dislike about the product?
Scheduling backups are cumbersome as there is only a way via workarounds
What problems is the product solving and how is that benefiting you?
Any site outages. 100% visibility once an issue arises
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