PagerDuty Operations Cloud
PagerDutyExternal reviews
921 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Responding and Resolving incidents in a quicker way
What do you like best about the product?
The Pagerduty has been used over and over again for direct notification be it voice or email to the next oncall person available which helps in responding incidents quickly
What do you dislike about the product?
The User Interface can be little more freindly
What problems is the product solving and how is that benefiting you?
Respond to incidents in a quick manner and avoiding escalations.
Fabulous, intuitive application
What do you like best about the product?
ease of use, intuitive, easy to configure, tracking,...
What do you dislike about the product?
There is nothing I dislike about PagerrDuty
What problems is the product solving and how is that benefiting you?
Live call routing is valuable for technician autonomy
Easy Integration
What do you like best about the product?
Easy to integrate. Auto escalation helps to quickly resolve incidents
What do you dislike about the product?
As of now none but if needed later will let you know
What problems is the product solving and how is that benefiting you?
Auto escalation helps to quickly resolve incidents
Service meets expectations
What do you like best about the product?
Pagerduty is an application that just works. It's smooth and easy to use.
What do you dislike about the product?
Pagerduty is a bit pricey, although still in the "valuable" camp.
What problems is the product solving and how is that benefiting you?
We use pagerduty for on-call alerting
Good alerting solution with strong integrations
What do you like best about the product?
We're primarily using PagerDuty as a notification medium and Live Call Routing solution. It excels at both of these functions and integrates well with our ITSM (ServiceNow). It offers a diverse array of methods for injesting alerts and integrates with awide array of platforms, something that has been beneficial and minmiezed concern when selecting new services as the integrations have generally been avaliable or easy to add.
What do you dislike about the product?
Not a good pricing model for our use case, we had to upgrade to a higher plan to get a limited number of features we actually needed.
What problems is the product solving and how is that benefiting you?
PagerDuty manages our on-call rotation, emergency alerts, and live call routing for critical customer support calls. We rely on it to maintain our SLAs to our customers and to process and distribute all alerting for our cloud environments.
Recommendations to others considering the product:
Overall this is a reliable solution that filled a need.
Assigning incidents to right people at right time
What do you like best about the product?
A powerful alerting mechanism helps quickly connect security incidents and outages to right people.
I love the way it is designed to escalate incidents to people at many levels. It guarantees that an incident must be notified to at least a right person.
I love the way it is designed to escalate incidents to people at many levels. It guarantees that an incident must be notified to at least a right person.
What do you dislike about the product?
In the case where a person answers "Acknowledged", I would like it to have an easier way to temporarily turn off repeated alerts.
What problems is the product solving and how is that benefiting you?
We are in cloud services business. Any application and/or cloud service that is down for a long time can cause customers and revenue loss. So PagerDuty is a too important tool to us.
Consolidated Incident Resolution
What do you like best about the product?
Pager Duty has a plethora of built-in plugins that have made integration a breeze.
What do you dislike about the product?
There is a learning curve when it comes to creating the desired state of alerting, calling, email, text and app notifications. In the first few months, it can tend to be a bit overwhelming until the alerting components are reigned in.
What problems is the product solving and how is that benefiting you?
By far the greatest benefit from PagerDuty has been the ability to consolidate a majority of our alerting tools to one software. The incident resolution tool is excellent for providing transparency across teams.
PagerDuty is reliable, albeit slightly convoluted at times.
What do you like best about the product?
After using PagerDuty at multiple companies for several years, I can honestly say I don't believe I've ever experienced a missed notification. It's quite reliable, and the having the API is extremely useful.
What do you dislike about the product?
The way the schedules / services / escalation policies / etc is structured can be a little convoluted at times, and sometimes results in the need for rather complex configurations to accomplish some fairly common schedules. The API also returns unexpected results, for instance setting certain constraints (escalation policy for example) will return results from other escalations as well, and I'm not entirely sure what is going on. I end up doing more filtering on the client end, which I think shouldn't be necessary.
What problems is the product solving and how is that benefiting you?
Obviously service outage notifications. Also with use of the API we are able to get good data on our outage metrics.
Recommendations to others considering the product:
Setup and configuration can take some time, especially if you have large numbers of teams, any sort of complex schedules, etc. If you rely heavily on API use, it is there and fully featured, but the caveats are query constraints sometimes don't constrain as much as one would hope / expect, so just be aware when working with the API. Overall though, very solid service, and in my person experience of over 5 years as a customer, it's been extremely reliable. I've relied on it for notifications of problems with live production services, and it's never failed to deliver a notification, never had any issues in that area at all. In my opinion, the reliability of notification is the thing that makes this service the only one to use if you have a serious production service for which you can NOT afford to miss a page.
It has been a great experience so far
What do you like best about the product?
The reminders of in and out of pager. I'm absentminded sometimes, so I forget about next pager dutty. It helps me to be focus.
What do you dislike about the product?
The search could be a little bit more user friendly
What problems is the product solving and how is that benefiting you?
P0 bugs that arise outside of business hours
Recommendations to others considering the product:
It's a great app that could help you with the scalability of your systems and have better support for your customers
Great service if you put time into customizing it.
What do you like best about the product?
I like that it allows you to tailor the notifications for your specific use case.
What do you dislike about the product?
I don't like how much the default settings will spam you. If you don't take the time to customize it you will basically just get bombarded with emails, texts, and slack messages.
What problems is the product solving and how is that benefiting you?
It helps with keeping track of productions processes.
showing 351 - 360