PagerDuty Operations Cloud
PagerDutyExternal reviews
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Assigning incidents to right people at right time
What do you like best about the product?
A powerful alerting mechanism helps quickly connect security incidents and outages to right people.
I love the way it is designed to escalate incidents to people at many levels. It guarantees that an incident must be notified to at least a right person.
I love the way it is designed to escalate incidents to people at many levels. It guarantees that an incident must be notified to at least a right person.
What do you dislike about the product?
In the case where a person answers "Acknowledged", I would like it to have an easier way to temporarily turn off repeated alerts.
What problems is the product solving and how is that benefiting you?
We are in cloud services business. Any application and/or cloud service that is down for a long time can cause customers and revenue loss. So PagerDuty is a too important tool to us.
Consolidated Incident Resolution
What do you like best about the product?
Pager Duty has a plethora of built-in plugins that have made integration a breeze.
What do you dislike about the product?
There is a learning curve when it comes to creating the desired state of alerting, calling, email, text and app notifications. In the first few months, it can tend to be a bit overwhelming until the alerting components are reigned in.
What problems is the product solving and how is that benefiting you?
By far the greatest benefit from PagerDuty has been the ability to consolidate a majority of our alerting tools to one software. The incident resolution tool is excellent for providing transparency across teams.
PagerDuty is reliable, albeit slightly convoluted at times.
What do you like best about the product?
After using PagerDuty at multiple companies for several years, I can honestly say I don't believe I've ever experienced a missed notification. It's quite reliable, and the having the API is extremely useful.
What do you dislike about the product?
The way the schedules / services / escalation policies / etc is structured can be a little convoluted at times, and sometimes results in the need for rather complex configurations to accomplish some fairly common schedules. The API also returns unexpected results, for instance setting certain constraints (escalation policy for example) will return results from other escalations as well, and I'm not entirely sure what is going on. I end up doing more filtering on the client end, which I think shouldn't be necessary.
What problems is the product solving and how is that benefiting you?
Obviously service outage notifications. Also with use of the API we are able to get good data on our outage metrics.
Recommendations to others considering the product:
Setup and configuration can take some time, especially if you have large numbers of teams, any sort of complex schedules, etc. If you rely heavily on API use, it is there and fully featured, but the caveats are query constraints sometimes don't constrain as much as one would hope / expect, so just be aware when working with the API. Overall though, very solid service, and in my person experience of over 5 years as a customer, it's been extremely reliable. I've relied on it for notifications of problems with live production services, and it's never failed to deliver a notification, never had any issues in that area at all. In my opinion, the reliability of notification is the thing that makes this service the only one to use if you have a serious production service for which you can NOT afford to miss a page.
It has been a great experience so far
What do you like best about the product?
The reminders of in and out of pager. I'm absentminded sometimes, so I forget about next pager dutty. It helps me to be focus.
What do you dislike about the product?
The search could be a little bit more user friendly
What problems is the product solving and how is that benefiting you?
P0 bugs that arise outside of business hours
Recommendations to others considering the product:
It's a great app that could help you with the scalability of your systems and have better support for your customers
Great service if you put time into customizing it.
What do you like best about the product?
I like that it allows you to tailor the notifications for your specific use case.
What do you dislike about the product?
I don't like how much the default settings will spam you. If you don't take the time to customize it you will basically just get bombarded with emails, texts, and slack messages.
What problems is the product solving and how is that benefiting you?
It helps with keeping track of productions processes.
Very powerful and easy to use
What do you like best about the product?
I like the ease of use to change my alerts methods (email, push, etc)
What do you dislike about the product?
The layered schedule interface is a little bit confusing... But in the end I managed to do it.
What problems is the product solving and how is that benefiting you?
Our CI/CD is monitored with zabbix. Pagerduty helps us in informing us when the service is down.
Recommendations to others considering the product:
Very powerful tool!
Solid notification tool
What do you like best about the product?
The ability to provide different groups and allow users to adjust their preferred notification.
What do you dislike about the product?
Small issues but I dislike that the schedule display in alphabetical order. i.e. backup engineer comes before primary engineer. I'd like to see it were you could adjust the order and I would expect that change would be for everyone's view (I wouldn't want everyone to need to make that change)
What problems is the product solving and how is that benefiting you?
Off out support notification and progressive escalations.
Managing Alert in Proper Manner
What do you like best about the product?
1. SMS,Mail,Voice Notification for Incident.
2.Tracking of each individual who attend call who not attend .
3. Excellent Platform to manage escalations metrics.
4. Reduction in downtime.
5. Teams are able to be more responsive for outages
2.Tracking of each individual who attend call who not attend .
3. Excellent Platform to manage escalations metrics.
4. Reduction in downtime.
5. Teams are able to be more responsive for outages
What do you dislike about the product?
1. Backed API supportive documents needs to be revamped.
2. Output of each API is in standard format not like currently we had separate response for each api..
3. Support should be available 24X7 not getting response in IST as of now.
4. Old API should works if any new version introduced
2. Output of each API is in standard format not like currently we had separate response for each api..
3. Support should be available 24X7 not getting response in IST as of now.
4. Old API should works if any new version introduced
What problems is the product solving and how is that benefiting you?
1.To reduce downtime.
2. All issue can be resolved in minimum TAT.
3. Most important thing it allow us to achieve high SLA
2. All issue can be resolved in minimum TAT.
3. Most important thing it allow us to achieve high SLA
Recommendations to others considering the product:
API documentation must need to revamped.
Proactive alerts
What do you like best about the product?
alert system, graphics of chart, easy to implement, dept monitoring
What do you dislike about the product?
charges are high. If possible to reduce the cost then it would be good for startup company
What problems is the product solving and how is that benefiting you?
our all environment like dev qa production are heavily depend on PagerDuty
Technical Integration Lead
What do you like best about the product?
Convenience of multiple platform support.
What do you dislike about the product?
Like any powerful tool, the complexity entails a significant learning curve.
What problems is the product solving and how is that benefiting you?
Metrics for service performance.
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