PagerDuty Operations Cloud
PagerDutyExternal reviews
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Very powerful and easy to use
What do you like best about the product?
I like the ease of use to change my alerts methods (email, push, etc)
What do you dislike about the product?
The layered schedule interface is a little bit confusing... But in the end I managed to do it.
What problems is the product solving and how is that benefiting you?
Our CI/CD is monitored with zabbix. Pagerduty helps us in informing us when the service is down.
Recommendations to others considering the product:
Very powerful tool!
Solid notification tool
What do you like best about the product?
The ability to provide different groups and allow users to adjust their preferred notification.
What do you dislike about the product?
Small issues but I dislike that the schedule display in alphabetical order. i.e. backup engineer comes before primary engineer. I'd like to see it were you could adjust the order and I would expect that change would be for everyone's view (I wouldn't want everyone to need to make that change)
What problems is the product solving and how is that benefiting you?
Off out support notification and progressive escalations.
Managing Alert in Proper Manner
What do you like best about the product?
1. SMS,Mail,Voice Notification for Incident.
2.Tracking of each individual who attend call who not attend .
3. Excellent Platform to manage escalations metrics.
4. Reduction in downtime.
5. Teams are able to be more responsive for outages
2.Tracking of each individual who attend call who not attend .
3. Excellent Platform to manage escalations metrics.
4. Reduction in downtime.
5. Teams are able to be more responsive for outages
What do you dislike about the product?
1. Backed API supportive documents needs to be revamped.
2. Output of each API is in standard format not like currently we had separate response for each api..
3. Support should be available 24X7 not getting response in IST as of now.
4. Old API should works if any new version introduced
2. Output of each API is in standard format not like currently we had separate response for each api..
3. Support should be available 24X7 not getting response in IST as of now.
4. Old API should works if any new version introduced
What problems is the product solving and how is that benefiting you?
1.To reduce downtime.
2. All issue can be resolved in minimum TAT.
3. Most important thing it allow us to achieve high SLA
2. All issue can be resolved in minimum TAT.
3. Most important thing it allow us to achieve high SLA
Recommendations to others considering the product:
API documentation must need to revamped.
Proactive alerts
What do you like best about the product?
alert system, graphics of chart, easy to implement, dept monitoring
What do you dislike about the product?
charges are high. If possible to reduce the cost then it would be good for startup company
What problems is the product solving and how is that benefiting you?
our all environment like dev qa production are heavily depend on PagerDuty
Technical Integration Lead
What do you like best about the product?
Convenience of multiple platform support.
What do you dislike about the product?
Like any powerful tool, the complexity entails a significant learning curve.
What problems is the product solving and how is that benefiting you?
Metrics for service performance.
Most reliable alert application
What do you like best about the product?
It notifies immediately and improves our process.
What do you dislike about the product?
None so far. I haven't experienced anything so far.
What problems is the product solving and how is that benefiting you?
our Priority 1 problems. It instantly alerts us when an P1 occur
Recommendations to others considering the product:
Absoloutly perfect for operations team. A must try application.
PagerDuty Experiance
What do you like best about the product?
Notifications are detailed. Fast interface.
What do you dislike about the product?
It can be more user friendly. You should be able to update status of the issue in any status of the alert
What problems is the product solving and how is that benefiting you?
Network related outages, interfaces, devices, peerings, mostly layers 1-4. There are others in the company that use it in our virtual environment for those applications and virtual machines
Recommendations to others considering the product:
I would pay attention to the outage notes. I think you should be able to put notes in under any status, Notified, In process, resolved
We use pagerduty for informing our level 1 & level2 support.
What do you like best about the product?
It is simple to use. The user interface is very intuitive. It was very easy to pick up.
What do you dislike about the product?
Setting up took more steps than expected. Even though the steps were easy but there were quite a few steps.
What problems is the product solving and how is that benefiting you?
We have multiple services that we expose to our customers. When any service goes down, we want to be notified so that remedial action can be taken. Pagerduty helps us in this.
Works as expected
What do you like best about the product?
I forget it's even there until I need it
What do you dislike about the product?
The app has had reliability issues in the past, which has made it difficult to trust.
What problems is the product solving and how is that benefiting you?
We use it to monitor unexpected downtime for our production servers and to answer emergency questions from co-workers and customers
Pager Duty Review
What do you like best about the product?
It was easy to navigate through and handled most of the tasks
What do you dislike about the product?
Still new, haven't really found anything to dislike
What problems is the product solving and how is that benefiting you?
network connectivity, user issues
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