PagerDuty Operations Cloud
PagerDutyExternal reviews
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work like a machine
What do you like best about the product?
the oncall list and the incident management.
What do you dislike about the product?
the speed of the website, and the resolution ratio is not clearly.
What problems is the product solving and how is that benefiting you?
It helps us accomplish the oncall schedule and reduce our workforce
Highly reliable solution for monitoring production systems
What do you like best about the product?
- Its highly reliable
- Can be integrated into a lot of different systems
- Love the UI interface with Incidents clearly categorized in different buckets.
- Can be integrated into a lot of different systems
- Love the UI interface with Incidents clearly categorized in different buckets.
What do you dislike about the product?
Rather than stating a specific dislike, I would like to suggest that there be a smart time-zone based scheduling page so that teams that are geographically distributed can make the best utilization of their day-time. For example: A person working out of germany can be on-call during his/her day-time and their counterpart in the US can be on-call for the remaining time etc..
What problems is the product solving and how is that benefiting you?
We use pagerduty to proactively alert engineers who are on-call during that time if there are high failure rates, retries, unusual behavior reported by apps running in the cloud. Its highly beneficial when we can discover and fix issues/bugs in production systems well ahead of users seeing them!
Pagerduty has been the single most valuable vendor choice for reducing chaos.
What do you like best about the product?
Pagerduty allows our devops engineers to integrate as many different monitoring systems as needed without increasing the complexity of scheduling or managing on call staff.
What do you dislike about the product?
I wish they would make pricing info for stakeholders easy to find.
What problems is the product solving and how is that benefiting you?
Sla violations have been prevented and we have the ability to report on response times.
I love PagerDuty and I would highly recommend it
What do you like best about the product?
PagerDuty has easy onboarding, and it has easy to use and relevant integrations which were a very important deciding factor.
What do you dislike about the product?
Nothing comes to mind! PagerDuty does exactly what we need it to do, and it does it reliably!
What problems is the product solving and how is that benefiting you?
We need to know immediately if a production environment goes down. Straight up!
We are 24*7 on call Infrastructure support.
What do you like best about the product?
I am loving this product and Switching the on call setup on its own after once setup is really cool. Also it will send remainders, before it starts my on call.
What do you dislike about the product?
No issues observed so far. Its very user friendly.
What problems is the product solving and how is that benefiting you?
Setting up the on call for both onsite and offshore model makes our life easy! Setting up the on call and changing the on call persons every day / every week manually.
Recommendations to others considering the product:
This is really an excellent product for the teams having 24*7 and onsite and offshore model !
Awesome Tool!
What do you like best about the product?
Allows integration into Slack and Mobile
What do you dislike about the product?
I don't like the UI for creating Calendars
What problems is the product solving and how is that benefiting you?
Escalation to our remote team. It has allowed us to sleep soundly know that the right people will get notified during off hours.
Wakes me up when it should
What do you like best about the product?
Wavefront integration works nicely. Viewing oncall schedule is intuitive.
What do you dislike about the product?
Web UI can be a little difficult to navigate for some things.
What problems is the product solving and how is that benefiting you?
Forced us to tune our performance metrics more throughly.
PagerDuty is the best Service for managing an On Call schedule
What do you like best about the product?
I liked the ability to manage scheduling and escalations of incidents.
What do you dislike about the product?
It took me awhile to get used to all the terminology. I was confused between the purpose of services vs teams and escalation policies for a bit, until I got the hang of it.
What problems is the product solving and how is that benefiting you?
We are connecting our external monitoring tools, such as DataDog, Pingdom, etc into PD to alert team members to service outages.
Pagerduty is Great
What do you like best about the product?
Pagerduty integrates easily with various network monitoring software and provides us with the ability to be responsive reducing down time. The dashboard is simply and easy to navigate, providing a single pane of glass for you to see what's going on in the network. Configuring schedules is also straightforward and provide flexibility to be as granular as you need.
What do you dislike about the product?
Well there is an extensive documentation library to help you get started, the tool can be a bit difficult to learn. In my experience, once you are past the initial curve, customization and configuration is a breeze. I'd also add that the API and Notification outages are an issue. These outages have been rare but it's a good idea to sign up for alerts from the PagerDuty support site to get alerted so that you are able to notify your team if alerts are impacted.
What problems is the product solving and how is that benefiting you?
The major benefit is reduction in downtime. Teams are able to be more responsive to outages whereas in the past, notification emails from our monitoring systems may have gone unnoticed. This allow us to maintain a high SLA and resolve issues in a timely manner.
Recommendations to others considering the product:
I'd recommend ensure that your alerts within your monitor systems are simplified but detailed. Pagerduty does a wonderful job of sending alerts as needed but you want to make sure you are receiving quality alerts. I'd also recommend taking the time to learn the tool. As I mentioned above, PD offers a high level of customization, take the time to review documentation and play around with the tool before going on call officially.
Pager Duty Review
What do you like best about the product?
What I like best is how easy it is to navigate throughout the app.
What do you dislike about the product?
Off the top of my head, there isn't anything that I don't like.
What problems is the product solving and how is that benefiting you?
It solves the problem of connecting the user who is experiencing the issue to the support center and engineers on call.
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