PagerDuty Operations Cloud
PagerDutyExternal reviews
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Excellent app fro alerts
What do you like best about the product?
I've not seen any other app meeting all my needs for alerting/ paging
What do you dislike about the product?
Cannot think of anything as of now. Using further may show some cons
What problems is the product solving and how is that benefiting you?
Centralized app for all alerting needs
Easy to use
What do you like best about the product?
I like that it’s extremely user friendly and easy to use. The UI is easy to read and the notifications are customizable so that I’m not bothered at all hours.
What do you dislike about the product?
I dislike occasionally the ramp up period. Using it now is easy but the first few times it was not so navigable to me
What problems is the product solving and how is that benefiting you?
Users and how they interact with our platform. We’ve seen what times and which options our users choose to interact with
PagerDuty review
What do you like best about the product?
The instant nature of it and the different channels I can get my notifications on.
What do you dislike about the product?
I would like to get the push notification before the phone call
What problems is the product solving and how is that benefiting you?
We monitor our apps and have different schedules and escalations tiers. This has made the response faster and more reliable
Recommendations to others considering the product:
Anyone with critical running software should at least consider the idea of implementing pagerduty. It's ease of mind when not needed and really effective when needed.
Amazingly useful tool to handle emergency broadcasts
What do you like best about the product?
Pagerduty allows you to divide people into separate groups, so that if the severity incident is something related to a specific group, it is not necessary to trigger it for everyone. It also allows for escalation and "on-call" duties per week - this is extremely useful, as nowadays our helpdesk team does not even need to call us personally, since Pagerduty handles everything on its own and always knows who's on call.
What do you dislike about the product?
I don't think this is entirely related to Pager Duty in itself, but to our own current infrastructure. The alert emails seem to be sent out to everyone (included the pager duty account, which triggers pager duty in itself). Thus, any subsequent email in the email chain may end up creating a different alert for pager duty.
What problems is the product solving and how is that benefiting you?
Our company provides a high availability solution for our customer. Pager Duty allows us to get all necessary hands as quickly as possible whenever an issue arises. This has also leveraged our helpdesk team's need to call development, DBA, etc, on their own, as they may sometimes not know entirely who's on call. Triggering an alert on pager duty is more than enough.
As a member of the dev group, if you get an alert and you are on call but not available, it is easy to escalate to the next dev on the line - without having to personally call them.
As a member of the dev group, if you get an alert and you are on call but not available, it is easy to escalate to the next dev on the line - without having to personally call them.
Recommendations to others considering the product:
Set everything up correctly from the start! Consider the type of alerts you need. For myself, it is extremely useful to set ALL alerts (SMS, Calls, Email), as it may be easier for me to look at my phone if everything's going haywire.
Senior Analyst
What do you like best about the product?
It has helped us poke holes in our pipeline, finding places where we have needed to bulk up our code and discuss issues as a team.
What do you dislike about the product?
Level of control when it comes to notifications was a bit difficult, especially in congruence with our airflow processes, but it was figured out.
What problems is the product solving and how is that benefiting you?
Our pipeline serves our app, so it is important that our processes do not fail. The problem it solved was raising good points of discussion and making accountability organized.
PagerDuty Watchdog
What do you like best about the product?
Pagerduty is very simplified and can create tasks at granular level.
What do you dislike about the product?
Noting at the moment. The product meets all the requirements.
What problems is the product solving and how is that benefiting you?
pagerduty helps us in altering Prod incidents and tracking the progress and resolving the incident.
It's great benefit is keeping track of incidents and time management.
It's great benefit is keeping track of incidents and time management.
Support team Lead managing multiple Cloud contracts
What do you like best about the product?
Instant call , message and Push notifications for Priority issues. Also we can configure it as per our need
What do you dislike about the product?
Making Schedule is very tedious. If more than one person in shift then hard to manage.
What problems is the product solving and how is that benefiting you?
Call contracts Priority 1 and critical issues. Turn around time for each consultant is very less. more Command on issues handled by a consultant.
Recommendations to others considering the product:
Make Schedules setup bit easy
It's ok
What do you like best about the product?
it does the job, nice gui, it lyncs seamlessly with AWS alarms
What do you dislike about the product?
nothing particularly, perhaps allow ourselves to create plugins for it
What problems is the product solving and how is that benefiting you?
24/7 support
Good Experience with Pager Duty
What do you like best about the product?
The best thing i liked so far while using pager dury is the UI which is self learning platform for any individual respective of there backgorund.
What do you dislike about the product?
I had just awesome one month experience ,one suggestion is PD can have some sort of correlation between the alerts saying these are dedup .
Show some previous alerts history as in what happened when this had triggered last time
Show some previous alerts history as in what happened when this had triggered last time
What problems is the product solving and how is that benefiting you?
In the current company ,we use it for alerts monitoring and set PD call/sms/email basing on severity of alert.
Recommendations to others considering the product:
Users will having wonderful experience with this product ,trust me :)
Pagerduty at its best!
What do you like best about the product?
User experience, Web interface, Easy to manage, flexible.
What do you dislike about the product?
the automatic call english accent could be made more clear. There should be an option to categorize messages and alerts in a more efficient way.
What problems is the product solving and how is that benefiting you?
It helps us to resolve issues quickly, right when the incident occurs. We use it actively to provide our end users 24/7 uptime.
Recommendations to others considering the product:
Whether you are a DevOps or Software Engineer, PagerDuty will monitor your product actively and will send you right alerts at right time.
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