PagerDuty Operations Cloud
PagerDutyExternal reviews
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Once in a while if job fails call gets missed , but not that often.
What do you like best about the product?
acknowledging the call so that next person on call don't need to wake up unless first person on call wont life the call
What do you dislike about the product?
once in a while missing call when job fails
What problems is the product solving and how is that benefiting you?
we don't need person awake whole night to check if jobs are running on time or if anything failed. Once we get call when job fails that will allow for on call person to take rest till he /she gets call
Recommendations to others considering the product:
Make sure calls wont be missed once in a while
Works just fine!
What do you like best about the product?
The variety of ways I'm alerted makes sure I never miss a page
What do you dislike about the product?
The UI can take a little getting used to
What problems is the product solving and how is that benefiting you?
We handle being on-call over the weekend
It works great and keeps me on top of work
What do you like best about the product?
The fluifity of the UI and the versatility of the notifications
What do you dislike about the product?
The app can take some time to load up properly when a page comes in.
What problems is the product solving and how is that benefiting you?
Keeping an eye on our many systems and ensuring that any downtime is quickly dealt with.
Pager Duty
What do you like best about the product?
Simple app that works like it should. While using Pager Duty, I easily receive updates and pages. The integration with Jira is wonderful as well.
What do you dislike about the product?
I hate receiving pages! But that is not a Pager Duty dislike!
What problems is the product solving and how is that benefiting you?
Pager Duty provides an easy way for our co to receive pages regarding customers using our app. This makes everyone aware of issues.
Very nice alerting paltform
What do you like best about the product?
Been able to setup custom alerts and especially the api customization.
What do you dislike about the product?
Dont like getting alerts in general, however if need to get alerts, the platform make it very customizable..
What problems is the product solving and how is that benefiting you?
Off hours alerts.
Excellent app fro alerts
What do you like best about the product?
I've not seen any other app meeting all my needs for alerting/ paging
What do you dislike about the product?
Cannot think of anything as of now. Using further may show some cons
What problems is the product solving and how is that benefiting you?
Centralized app for all alerting needs
Easy to use
What do you like best about the product?
I like that it’s extremely user friendly and easy to use. The UI is easy to read and the notifications are customizable so that I’m not bothered at all hours.
What do you dislike about the product?
I dislike occasionally the ramp up period. Using it now is easy but the first few times it was not so navigable to me
What problems is the product solving and how is that benefiting you?
Users and how they interact with our platform. We’ve seen what times and which options our users choose to interact with
PagerDuty review
What do you like best about the product?
The instant nature of it and the different channels I can get my notifications on.
What do you dislike about the product?
I would like to get the push notification before the phone call
What problems is the product solving and how is that benefiting you?
We monitor our apps and have different schedules and escalations tiers. This has made the response faster and more reliable
Recommendations to others considering the product:
Anyone with critical running software should at least consider the idea of implementing pagerduty. It's ease of mind when not needed and really effective when needed.
Amazingly useful tool to handle emergency broadcasts
What do you like best about the product?
Pagerduty allows you to divide people into separate groups, so that if the severity incident is something related to a specific group, it is not necessary to trigger it for everyone. It also allows for escalation and "on-call" duties per week - this is extremely useful, as nowadays our helpdesk team does not even need to call us personally, since Pagerduty handles everything on its own and always knows who's on call.
What do you dislike about the product?
I don't think this is entirely related to Pager Duty in itself, but to our own current infrastructure. The alert emails seem to be sent out to everyone (included the pager duty account, which triggers pager duty in itself). Thus, any subsequent email in the email chain may end up creating a different alert for pager duty.
What problems is the product solving and how is that benefiting you?
Our company provides a high availability solution for our customer. Pager Duty allows us to get all necessary hands as quickly as possible whenever an issue arises. This has also leveraged our helpdesk team's need to call development, DBA, etc, on their own, as they may sometimes not know entirely who's on call. Triggering an alert on pager duty is more than enough.
As a member of the dev group, if you get an alert and you are on call but not available, it is easy to escalate to the next dev on the line - without having to personally call them.
As a member of the dev group, if you get an alert and you are on call but not available, it is easy to escalate to the next dev on the line - without having to personally call them.
Recommendations to others considering the product:
Set everything up correctly from the start! Consider the type of alerts you need. For myself, it is extremely useful to set ALL alerts (SMS, Calls, Email), as it may be easier for me to look at my phone if everything's going haywire.
Senior Analyst
What do you like best about the product?
It has helped us poke holes in our pipeline, finding places where we have needed to bulk up our code and discuss issues as a team.
What do you dislike about the product?
Level of control when it comes to notifications was a bit difficult, especially in congruence with our airflow processes, but it was figured out.
What problems is the product solving and how is that benefiting you?
Our pipeline serves our app, so it is important that our processes do not fail. The problem it solved was raising good points of discussion and making accountability organized.
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