PagerDuty Operations Cloud
PagerDutyExternal reviews
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I'm new to PagerDuty
What do you like best about the product?
I like how easy it is to use and find the information relevant to my On Call.
What do you dislike about the product?
Still learning to use but so far, nothing.
What problems is the product solving and how is that benefiting you?
We use to efficiently manage notifications from internal and external sources and know they are going to right person at the right time, creating of Reports, balancing of schedule, planning of resources, and contact information.
Awesome Pager
What do you like best about the product?
I Can easy to ligin and check incident updates from customers and reply to them using pager duty
What do you dislike about the product?
mute option was not there when I was out of office hours
What problems is the product solving and how is that benefiting you?
P1 issues turn around time
Recommendations to others considering the product:
yes
Makes team on call/observatory more easier
What do you like best about the product?
Has a ton of options to customize and set up your alerting needs and
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
What do you dislike about the product?
I wish we could share the duty with office calendar. It will be cool if it can be super easy to share the calendar with different organization too. IT takes a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense.
What problems is the product solving and how is that benefiting you?
We easily able to rotate our team between different regions. Things like latency, fatals, and health checks. Most of the time, we have a problem fixed before the first user reports can come in.
Great tool for monitoring
What do you like best about the product?
The escalation policies help keep alerts non-obtrusive unless no one answers quickly enough.
What do you dislike about the product?
It would be nice if the Android app had the ability to override DND, or to warn the user if they are oncall but alerts won't sound.
What problems is the product solving and how is that benefiting you?
We have drastically reduced the average time to incident resolution
Recommendations to others considering the product:
try it!
Great for oncall rotations and alerting.
What do you like best about the product?
Pagerduty enabled our teams to accurately alert on and escalate issues through support tiers and oncall rotations. It is top of class.
What do you dislike about the product?
Escalation policies can sometimes be confusing to set up.
What problems is the product solving and how is that benefiting you?
on call rotation, support escalation, incident management.
Light touch
What do you like best about the product?
Pager Duty is easy to use and only requires a light touch to use.
The User interface is intuitive and requires little effort to use.
The User interface is intuitive and requires little effort to use.
What do you dislike about the product?
TL;DR. The fewer elements in the user interface the better.
What problems is the product solving and how is that benefiting you?
Integration with nagios alerting for operational issues.
PagerDuty
What do you like best about the product?
I like the ability to configure and refine contact options.
What do you dislike about the product?
So far, nothing to dislike. Granted I've spent relatively little time with the product, but so far so good.
What problems is the product solving and how is that benefiting you?
Ensuring that teams are able to catch and troubleshoot issues efficiently and effectively.
New to the Software-It's great
What do you like best about the product?
The ease of use is far and away the best portion for us. Manually overriding schedules from the app is great. We have been using the software for several months now and I don't see us moving away from it. Well done.
What do you dislike about the product?
After 8 weeks of personal use, I have no complaints.
What problems is the product solving and how is that benefiting you?
We needed supervisory staff to be reachable at all hours. This software accommodates that need beautifully.
Recommendations to others considering the product:
It's a great easy to use software. Give it a shot. Our team creates and supports software. This one is a winner.
Easy Peasy Lemon Squeezy
What do you like best about the product?
We really enjoy the ease of use and ease of setup for new users
What do you dislike about the product?
Actually receiving an alert at 2am but that's the name of the game.
What problems is the product solving and how is that benefiting you?
We utilize PagerDuty to handle application monitoring after-hours. When alerts arise our on-call staff are notified.
Pager Duty Review
What do you like best about the product?
Reliable- don't have to worry about the service being down
What do you dislike about the product?
UI can be a tad confusing to use at times
What problems is the product solving and how is that benefiting you?
Tracking support days
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