External reviews
External reviews are not included in the AWS star rating for the product.
A great tool for infrastructure monitoring and alerting
What do you like best about the product?
Great service for DevOps and SRE. Customizable notifications policy and multiple integrations available.
What do you dislike about the product?
The mobile interface could be improved.
The schedule feature in the web application is confusing and it's pretty easy to make an overwrite in a wrong way.
The schedule feature in the web application is confusing and it's pretty easy to make an overwrite in a wrong way.
What problems is the product solving and how is that benefiting you?
Implement a solid alerting system for our infrastructure and implement on-call rotation very fast with a set of great tools out of the box.
- Leave a Comment |
- Mark review as helpful
Does what you'd expect but not better than the competition
What do you like best about the product?
PagerDuty was very easy to move to and integrate with slack. For my organization, the slack integration was a must.
What do you dislike about the product?
It's more expensive and has a less verbose feature set than OpsGenie. For my organization, the move to OpsGenie has empowered better customized alert management that scales across the diverse needs of our organization.
What problems is the product solving and how is that benefiting you?
1) The ability for operations people to quickly be paged after-hours about production alarms.
2) Product teams have the freedom to rotate alert management according to whatever system they want to use (goalie, etc). We can also silence these after-hours for teams that are not on call.
2) Product teams have the freedom to rotate alert management according to whatever system they want to use (goalie, etc). We can also silence these after-hours for teams that are not on call.
Recommendations to others considering the product:
Check out the full landscape. While it will function well enough, there are better options out there that may cost your organization less money.
Great Alerting Platform with Some Improvements to be made
What do you like best about the product?
I like the ability to group alerts from different sources to specific teams.
What do you dislike about the product?
I wish there was a way to run ansible plays from the app or site.
What problems is the product solving and how is that benefiting you?
Create an alert schedule and the ability to escalate alerts. d
Recommendations to others considering the product:
Know that t is used for ACK alerts but you cannot run plays to fix the problems from PagerDuty itself.
Nice incident management platform to have for your business
What do you like best about the product?
The things I like the most about PagerDuty are that this software provides a set of useful notifications and it escalate automatically. It is full of functionalities destined to help our company detect and fix infrastructure problems quickly, promoting an instantaneously alert when an incident happens and detailed info about it.
What do you dislike about the product?
I think it is a little bit expensive. It is also hard to understand and configure at first, its learning curve is not so pronounced.
What problems is the product solving and how is that benefiting you?
We use at the company to monitor incidents that are critical and need full attention when they happen. Also, to manage those incidents and act fast to solve them.
Recommendations to others considering the product:
I think this is a great support tool to have. I recommend to configure it order to only get proper info about only high priority incidents, otherwise you will end having a ton of notification emails.
Great for monitoring and alerting
What do you like best about the product?
With PagerDuty we can easily be proactive in identifying and addressing our system issues and infrastructure. Always keeps us on our best in providing quality for our product and support. In detail dashboards and insights always help in identifying the problem areas and setting improvement goals
What do you dislike about the product?
On call guys are dislike the late night/early morning calls
What problems is the product solving and how is that benefiting you?
Monitoring and alerting for system.
Easy to use and reliable
What do you like best about the product?
I like how easy it is to create on-call schedules that fit our needs, and also the ability to generate alerts by sending an email to a specific address.
What do you dislike about the product?
I can't think of anything I dislike about it. In the past, there were a few key features missing from the mobile app that were only available on the website, but they have added those features to the app in the last few years.
What problems is the product solving and how is that benefiting you?
The biggest problem we've solved is making sure the correct people get notified if there is a problem they need to fix. Now we not only get automated alerts from our servers, but we also have a way for our call centers and other customer-facing teams to quickly notify the correct person if there is an issue that didn't generate a server alert.
Reliable
What do you like best about the product?
How fast you can notify my users on multiple channels
What do you dislike about the product?
Schedules and teams are a PITA to setup.
What problems is the product solving and how is that benefiting you?
Critical events are always notified to my users. And the scaling policy is great.
good reliable service
What do you like best about the product?
I can always count on pager duty to wake me up in the middle of the night. The fact that there are a ton of options for how you wish to be notified e.g. via text, call, app, etc. makes it very flexible for each user to cater to their needs
What do you dislike about the product?
I dont like being paged at night but hey thats the name of the game when you're on call for services that require uptime to be 24/7/365. I would like to see more options on snooze time, maybe a field you could enter in manually on how long you'd like to snooze an alert. Also if pager fatigue is a thing for certain alerts that cannot be tuned better, maybe having some ML or AI to determine which alerts that auto resolve shouldn't page right away or should exponentially backoff in subsequent alerts
What problems is the product solving and how is that benefiting you?
managing on call rotations for teams with services that require uptime 24/7/365
Pagerduty makes it simple and easy to understand who is on call, and set up new alerts for monitoring and alerting of our services
Pagerduty makes it simple and easy to understand who is on call, and set up new alerts for monitoring and alerting of our services
Alerting (with out spam)
What do you like best about the product?
redundant alerts and playbooks.
good interface with mobile integration
Integration with slack and others
good interface with mobile integration
Integration with slack and others
What do you dislike about the product?
nothing at this time if I have something will notify
What problems is the product solving and how is that benefiting you?
realtime alerts, avoiding email spam
Organizing your on-call groups
What do you like best about the product?
Being able to create delegate to teams the ability to create their own on-call schedule and decide how elaborate they want to make it.
What do you dislike about the product?
Dealing with billing, licensing, and maintenance renewals.
What problems is the product solving and how is that benefiting you?
Eliminating wasted time by improving on-call detail in groups so that the first person to get paged is the "right" person to help solve the issue at hand.
Recommendations to others considering the product:
Determine your licensing and maintenance renewal criteria before purchasing. This is an easy application to administrate and use to gather statistics from on-call groups with.
showing 381 - 390