We use the product for intrusion management.
PagerDuty Operations Cloud
PagerDutyExternal reviews
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A Cutting-Edge and Dependable Platform for Incident Management
What do you like best about the product?
Our team now uses a more streamlined approach to handling operational problems thanks to PagerDuty, a contemporary and dependable incident management tool. It is simple to use and handle every facet of incident response because to its user-friendly design. Additionally, it offers thorough insights into accidents and their underlying causes, enabling us to promptly recognise and resolve any problems. Fast integration into our current systems and procedures has been made possible in particular by the integration capabilities.
What do you dislike about the product?
The one drawback we've found with PagerDuty is that, for smaller firms, the pricing can be a little high. Furthermore, there is need for improvement as the customer care occasionally responds slowly.
What problems is the product solving and how is that benefiting you?
Problems that used to "fall through the cracks" or get no care or recognition at all have virtually disappeared. It used to take 15–25–35–45 minutes for a technical resource to be notified of an issue and recognise it; now, it just takes 5 minutes or less. Teams are now notified in advance of potential problems before the consumer feels any effects from them.
Receive notifications anywhere in record time
What do you like best about the product?
I like the way that PagerDuty caters to non-technical users with its user-friendly dashboard also variety of customization options for scheduling alert notifications.
its Crucial for 24/7 operations, they ensures swift issue resolution by promptly notifying available personnel in case of failures.
customer support is good as they are ready to help customer in any way.
its Crucial for 24/7 operations, they ensures swift issue resolution by promptly notifying available personnel in case of failures.
customer support is good as they are ready to help customer in any way.
What do you dislike about the product?
I do not observe any drawback in the PagerDuty as its a good platform and i must say they are doing best in this era by providing the variety of services
What problems is the product solving and how is that benefiting you?
PagerDuty enhances incident management by automating the identification and response to incidents, minimizing human dependency.
It also fosters efficient collaboration in cybersecurity incident response across IT teams.
It also fosters efficient collaboration in cybersecurity incident response across IT teams.
Helpful tool for any Alert
What do you like best about the product?
The user-friendly interface of PagerDuty simplifies navigation for less skilled users, offering a comprehensive dashboard that provides a clear visualization of ongoing incidents sorted by IP. Additionally, we as a users can easily track and analyze resolved issues. Setting up network monitoring configurations is a breeze, thanks to the platform's intuitive design.
However, PagerDuty truly excels in its alerting capabilities, consistently delivering timely notifications for critical situations in a production environment, ensuring swift response and resolution.
However, PagerDuty truly excels in its alerting capabilities, consistently delivering timely notifications for critical situations in a production environment, ensuring swift response and resolution.
What do you dislike about the product?
While PagerDuty impresses with its user-friendly interface and robust alerting capabilities, I sometimes find the customization options to be somewhat limited.
Nevertheless, there's potential for improvement, and encouraging further development of the product will likely enhance its overall flexibility and meet a broader range of user needs.
Nevertheless, there's potential for improvement, and encouraging further development of the product will likely enhance its overall flexibility and meet a broader range of user needs.
What problems is the product solving and how is that benefiting you?
PagerDuty solves the challenge of efficient incident management and benefits their users by providing a user-friendly interface, effective network monitoring, and reliable alerts for critical situations in a production environment.
The platform streamlines incident resolution, ensuring swift responses and improved overall system reliability.
The platform streamlines incident resolution, ensuring swift responses and improved overall system reliability.
Track issues and sort
What do you like best about the product?
Its an incident management tool. The incident management is on point and i have never faced any issues with that. It can be easily integrated and implemented with your current system. It has a very detailed system to manage incidents.
What do you dislike about the product?
The reports can be messy sometimes and hard to understand. Other than that everything is great.
What problems is the product solving and how is that benefiting you?
It has helped us immensely in managing our incidents and helped us reduce or curb them a lot the best part is its simplicity to use. it helped us automate our work and save time.
Used pagerduty for ON-Call network monitoring
What do you like best about the product?
Defined Escalation Martix, Integration with tools like Snow, Splunk Etc... , Orchestration feature.
What do you dislike about the product?
Improve the alert Segrigation in the incidents tab, Improve the integration with other SIEM solutions
What problems is the product solving and how is that benefiting you?
On call management within the team, rotating shift, automatic email & sms alerting
Has valuable intrusion management and an easy setup process
What is our primary use case?
What is most valuable?
The product has valuable on-call scheduling, escalation, and incident workflow management features.
What needs improvement?
They could include incident merging and alert grouping features in the product. It would be efficient for businesses or professional clients to manage multiple incidents instead of notifying all the users.
For how long have I used the solution?
We have been using PagerDuty Operations Cloud for a month.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability a nine out of ten.
How was the initial setup?
The initial setup is easy.
Which other solutions did I evaluate?
We evaluated a few products earlier. We switched to PagerDuty Operations Cloud for ease of use and services.
What other advice do I have?
I rate PagerDuty Operations Cloud an eight out of ten. It requires a technical knowledge to understand the features.
Helpful tool for incident management, scheduling and notifications
What do you like best about the product?
PagerDuty's standout feature is its incident management. When something goes wrong, like a system glitch or a server hiccup, PagerDuty steps in to alert the right people fast. It's like a superhero for your team's response efforts.
What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems.
Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly.
What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems.
Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly.
What do you dislike about the product?
For new users, especially those who are not tech-savvy, the interface is kind of confusing. My Team Leader had to walk me through how to set it up and use it.
What problems is the product solving and how is that benefiting you?
PagerDuty swoops in to tackle a bunch of problems that teams face in keeping their systems running smoothly. Here are a few headaches it helps solve: Alert Chaos, Response Time Lag, Unclear Incident Management
Imagine and exercise better work automations with PagerDuty.
What do you like best about the product?
It has been such a fantastic experience using PagerDuty to optimize our work by automating our tasks. It has an easy to interact with interface which makes it easy to use for us to use it. We had a smooth experience when getting started with PagerDuty. The customer support team walked with us through the entire journey which made it easy and quick for us to implement and start using. PagerDuty has been so effective for us and thats why we always use it anytime we need to automate our tasks. PagerDuty offers a range of integrations with other products and this helped us connect it with other products that we use to perform our duties.
What do you dislike about the product?
There was no much strain for us to get it off the hook with PagerDuty. Everything has been going on so well and smoothly and we have never had any troubles with any of the PagerDuty features.
What problems is the product solving and how is that benefiting you?
PagerDuty has been giving us a very productive platform for optimizing our work through deployment of automation workflows. This automations allows us to get our work done with little human intervention while also maintaining high accuracy levels on the work output.
Alerts and incident resolution in record time
What do you like best about the product?
Pagerduty is very capable, the interface is very complete and easy to understand for less skilled users, the dashboard allows you to visualize the incidents that are occurring by IP, it also allows you to observe the issues resolved, the configuration for network monitoring is very easy to perform, and I find that the analysis is robust and give a good accuracy on the problems that the core network is facing, I can order analysts by teams to take care of all the problems. The implementation was secure we had no problems for installation, I also like that it adds multiple types of alerts, in fact, you can also perform an audit of all incidents that happen and perform a good analysis for resolutions, it is a great task and security manager, and you can monitor the user's entire network from a secure space, all analytics are real time and do not require cumbersome configuration.
What do you dislike about the product?
We have very few integrations so far I think the most stable is the one we have done with ServiceNow products for the IT area, the integration with Jira is not a good complement, the prices are not as economical as I would like, but I think they adapt well to the needs required by a company. I would like an update in the user interface, perhaps something more attractive, the analysis despite being very detailed I think we should work more on the reports to make them more accurate. I also require that hey work better on the Android applications, I did not feel very comfortable using it.
What problems is the product solving and how is that benefiting you?
Since we implemented the software, as alerts allow us to better schedule and collect all the incidents in our organization. We organize the teams and take care of all the problems that occur, we also perform a management of tickets per user and reports of service provided. With PagerDuty we have managed to manage all incidents in an organized and effective way, it is also an infallible tool for network monitoring, we configure multiple alerts, and it has and allowed us to manage all our IT services with great efficiency and wisdom, data visualization and event logs for the IT area is another of the many services that we like the software is much cheaper than the competition and is well suited to our small business.
a reliable and modern tool for incident management
What do you like best about the product?
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
What do you dislike about the product?
The customer support sometime slow and high price of PagerDuty are the only real issues it has for my little company.
What problems is the product solving and how is that benefiting you?
To keep track of and coordinate issues across all of my platforms, I utilise PagerDuty.
It helps me manage workload automation effective.
It helps me manage workload automation effective.
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