PagerDuty Operations Cloud
PagerDutyExternal reviews
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A Game Industry Perspective on PagerDuty's Incident Response Solutions
What do you like best about the product?
As a SecOps professional in cybersecurity, I find PagerDuty to be an indispensable tool for enhancing our incident management efficiency. Its ability to swiftly aggregate alerts from various monitoring systems allows for quick identification and response to potential security threats, a critical feature in the fast-paced cyber environment. The platform's robust integration with a wide array of security tools centralizes alerts, facilitating easier management of security incidents. One of the standout features is the automated escalation policies, which ensure that critical alerts are promptly escalated to the right personnel, effectively minimizing response times and preventing potential security breaches from escalating. Additionally, PagerDuty's customizable alerting systems are invaluable in a SecOps setting, allowing alerts to be tailored based on severity or type, ensuring focused attention on the most critical issues. The reliable on-call scheduling feature ensures continuous coverage, which is essential for maintaining round-the-clock security.
What do you dislike about the product?
As a SecOps professional in cybersecurity, one notable limitation I've encountered with PagerDuty, particularly in its standard tier, is the lack of alert grouping. This feature is crucial in efficiently managing the volume of alerts generated. Without alert grouping, we often receive a high volume of alerts for the same issue or action, which can lead to alert fatigue among team members. This not only makes it challenging to quickly identify and respond to genuine threats but also increases the risk of overlooking critical alerts amidst the noise. The absence of this feature in the standard tier means smaller teams or organizations with budget constraints cannot benefit from this essential functionality, which could significantly streamline their incident response process. Implementing alert grouping in all tiers of service would greatly enhance the utility of PagerDuty for a broader range of users, especially in high-alert environments like cybersecurity.
What problems is the product solving and how is that benefiting you?
Cyber security incident response managment between IT, DevOps and SecOps
Incident Management
What do you like best about the product?
Its a great incident management tool. Its integration with other tools such as ticketing systems etc is also very helpful. It provides help oin making your process more automated then manual.
What do you dislike about the product?
The customization options are not that goood its easy to use and has a good ui as well but still its not that easy to understand for beginners.
What problems is the product solving and how is that benefiting you?
Its incident response mechanism is super helpful the system alerts the relative team members. pagerduty has heped us reduce our time for some processes and now it has helped us streamline our workflows.
Great for integration
What do you like best about the product?
it is a monitoring tool for us we can monitor all the integration with pagerduty and with this tool we have completely digital as well. The best part about this software is its dashboard it clean and have details about every other integrated tool. Acc to me its a great incident management tool.
What do you dislike about the product?
Its not that easy to use as it doesnt have a good ui according to me the features available are deeply embedded and difficult to find.
What problems is the product solving and how is that benefiting you?
We mostly use it because of incident management it has helped us a lot in decreasing our number of incidents and has also increased our productivity.
PagerDuty Excellence: Transforming Support Operations with Automation
What do you like best about the product?
PagerDuty stands out as a premier incident management and automation platform, and has managed to revolutionize our support area in a very short time. Its solid functions have allowed us to have rapid detection, response and resolution of both critical and lower priority incidents. Using features such as its customizable alerts, its multiple integrations with different platforms and its efficient on-call scheduling, PagerDuty has achieved the automation of our support environment and has reduced our manual efforts. Its easy-to-use interface and mobile accessibility have made PagerDuty an invaluable tool for us, improving efficiency in our support operations
What do you dislike about the product?
While PagerDuty is an excellent automation and incident management platform, an opportunity for improvement lies in improving the integration with Microsoft Teams, fostering a more fluid collaboration and communication experience for users.
What problems is the product solving and how is that benefiting you?
PagerDuty efficiently addresses our critical business problems by streamlining incident management, reducing response times, and enhancing overall operational resilience, ensuring uninterrupted service and customer satisfaction
Jeli makes incident analysis easy!
What do you like best about the product?
I love the Narrative Builder and being able to import selected messages and entire channels from Slack into Jeli. This enables me to easily document what happened and when, and provide links to the actual Slack discussions that took place! I also really appreciate how friendly and available Jeli support is. They are always quick to answer my questions and I have seen many feature requests and the occasional bugs I find addressed very quickly!
What do you dislike about the product?
There are a lot of different fields and places you can put information, and sometimes it can be a little confusing to know the best place to put different types of information.
What problems is the product solving and how is that benefiting you?
Jeli removed the tedius task that was searching around and typing up an incident report in Google Docs, and replaced it with an easy-to-use Narrative Builder that allows Slack messages to be imported and attached to events that are automatically displayed on a timeline! It is much easier to get content together for a prompt incident review.
Simplifying the Full Incident Lifecycle
What do you like best about the product?
Jeli has been incredibly easy to use. We were looking for a solution that would provide an approachable and scalable full incident lifecycle framework, and are very happy with our choice to select Jeli as a vendor. While we did offer Jeli training to our organization, most people were able to figure out how to use Jeli with minimal to no training. Jeli has allowed us to unify all our various other tools into one central hub for incidents. It has helped with our communication across the organization during incidents as well as coordinating various engineering teams during incidents. We also love that they continue to roll out new and useful features. Finally, Jeli's customer support has been among the best of any vendor we've worked with. When we have questions they are often answered within minutes, and when we've found small bugs they are normally fixed same day. We never feel like we are waiting in a ticket queue or are just a number on a support ticket. The product is great, their customer support is even better.
What do you dislike about the product?
We have not found much that we dislike. Occasionally we run into growing pains such as having specifics of our use case that have not yet been addressed, but normally those corner cases are fixed same day. The only real feedback I've gotten is that during the integrations (Jira, Zoom, etc) people wished there was some more detail around things like needed permissions in the integrating application.
What problems is the product solving and how is that benefiting you?
We currently use Jeli for incident response. This includes communicating via broadcast channels during an incident, mechanics of running our incident response, integration of other tools such as Jira and Pagerduty, and facilitating collaboration during incidents. We are also using Jeli to create incident timelines for post-incident retrospectives and will be leaning more into the incident analysis part of the product in the future.
Simple and effective incident analysis tool
What do you like best about the product?
Our use case is for engineers to take charge of incident analysis, and Jeli does all of the heavy lifting for us. It makes it simple and quick to gather the information you need in one place, and integrates so well with Slack. It has helped us to increase participation in PIR meetings, improve documentation around incident learnings, and is supporting our path to prioritizing tech debt. It is so simple to understand and has now become our place for centralized management of incident outcomes.
What do you dislike about the product?
There is nothing that we dislike about Jeli, however we would really use the tagging feature more to find related incidents if this was a bit more seamless.
What problems is the product solving and how is that benefiting you?
Tackling tech debt, learning from incidents, on-call and incident management uplift, documentation around known issues
Helping align our IR/IM
What do you like best about the product?
Jeli has been a fantastic partner in helping to get our IR/IM house in order. We're able to use it to combine multiple disparate tools into a single location, make it very simple for our front line responders to quickly, accurately, and with a full audit trail respond to, investigate, and escalate incidents as the occur. The reporting and evaluations that I have seen thus far have been very helpful in identifying several opportunities for us to improve and that provides a lot of value for me. Jeli has helped at every step of the integration including creating new methods for existing application integrations. I am looking forward to using them for the foreseeable future.
What do you dislike about the product?
I would like a little more control over what gets ingested from Slack, including deactivated users prior to implementation of Jeli. The integration catalog could use more tools but I do know that they're working on adding more regularly and many I can get by with just using the webhooks in a pinch.
What problems is the product solving and how is that benefiting you?
The largest problem that is being addressed in the consolidation of IR/IM processes across many disparate teams with many different tools.
When it comes to functionality and integration with alerting systems, no one beats PagerDuty.
What do you like best about the product?
The interface for this PagerDuty is just awesome that I use it during my financial works. The interface is of manageable size which eases navigation. Something that I also appreciate is the sound notifications that wake me up even when it is in the middle of the night. We integrate with tools like Jira thus increasing its functions that in turn aid our workflow.
What do you dislike about the product?
I find the night mode missing on the web view and it might strain my eyes too much when using it at night after very long hours. Additionally, the mobile app may have enhanced sound alerts for incidents and even added face id recognition to improve security.
What problems is the product solving and how is that benefiting you?
PagerDuty has been a useful tool for handling unexpected financial Events smoothly. Immediate prompts notify me when there are urgent matters that require my immediate attention so that I can avert financial losses. As a result, this aspect keeps our financiers on toes while we maintain our operational efficiency.
Leading the way for Incident Management
What do you like best about the product?
Jeli has been fantastic to work with and they are at the forefront of incident management. I have been working with Lesleanne and her team for a few months now and they are always willing to help or take on feedback. They are changing the way that we do incident analysis, and they are always introducing much needed capabilities. It is very well designed and so easy to use.
I look forward to our continued work together and seeing what they have in the pipeline.
I look forward to our continued work together and seeing what they have in the pipeline.
What do you dislike about the product?
Jeli has so much to work with. The only downside is I need more time to play around with it!
What problems is the product solving and how is that benefiting you?
Jeli is making PIRs fun and from those PIRs they are extracting really useful data when it comes to how people are experiencing incidents and it brings to light issues that may not have been clear before using the Learning Center functionality. I believe that LFI is really important for companies to really shift the needle and Jeli does this really well.
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