PagerDuty Operations Cloud
PagerDutyExternal reviews
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The mobile app is very convenient.
What do you like best about the product?
We may not always have laptop on hand. So, Mobile App is best.
What do you dislike about the product?
May be PagerDuty App can send the remind 1 days ahead before the onDue day.
What problems is the product solving and how is that benefiting you?
Besides my incidents, I can also know whole team's situation.
Monitoring Website
What do you like best about the product?
I like getting the notifications quickly. It helps immediately acknowledging when something is wrong.
What do you dislike about the product?
Sometimes there is a delay in getting notified, especially when it's escalated to the next person
What problems is the product solving and how is that benefiting you?
Monitoring our website
Recommendations to others considering the product:
Quicker response times when escalated!
software engg
What do you like best about the product?
all the lists that describe the issues, the mobile app helps when I am remote
What do you dislike about the product?
nothing much actually, sometimes you cannot find users by their names, have to use emails
What problems is the product solving and how is that benefiting you?
we can get on the problem immediately
It works
What do you like best about the product?
The separation of services and escalation policies and the dependability of the alerts.
What do you dislike about the product?
I don't understand how the Permissions work.
What problems is the product solving and how is that benefiting you?
We want to ensure that our pipelines are processing data.
Recommendations to others considering the product:
If you need realtime SMS alerts that are easy to configure, this product is the best one I've used.
Good experience thus far
What do you like best about the product?
Fairly easy to make overrides to the on0call rotation.
What do you dislike about the product?
I sometimes have trouble refreshing for alerts on the mobile app.
What problems is the product solving and how is that benefiting you?
We use this for our on-call rotation, and it's helpful to organize the rotation and notify people who are on-call in a timely manner.
PagerDuty - one of the best tools for handling Opeartions
What do you like best about the product?
Based on my personal experience PagerDuty is highly user friendly and one of the best tools in the market addressing the various challenges we face in IT operations the ITIL way. Must try for any teams serving 24*7 support.
What do you dislike about the product?
I havent found anything specific so far that I have used it.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty for 24*7 operations, shift management, escalation management etc.
Recommendations to others considering the product:
Definitely Recommend
PagerDuty Review
What do you like best about the product?
The access allows me to be informed of escalations and emergencies in mobile, desktop, phone, media.
What do you dislike about the product?
there are many groups so it is difficult to find information ... search would be nice.
What problems is the product solving and how is that benefiting you?
escalations and emergencies
Recommendations to others considering the product:
no
Effective software
What do you like best about the product?
Very clear indication of escalation policies on the details page. Easy to look up users.
What do you dislike about the product?
Hard to search through tons of escalation policies. It always ends being tons of pages and very hard to locate what I want.
What problems is the product solving and how is that benefiting you?
O nCall paging problem. Businesses are able to page their oncalls whenever things go wrong through pagerduty.
perfect to handle severity issues in non working hours
What do you like best about the product?
perfect to handle severity issues in non working hours
What do you dislike about the product?
nothing I never had any issue with it .
What problems is the product solving and how is that benefiting you?
incidents
Good product for
What do you like best about the product?
On call rotations were very easy to set up and work well for our use case.
What do you dislike about the product?
The integration with grafana does not do as much as we'd like, we want messages from pagerduty to include the value of a metric that grafana sends over.
What problems is the product solving and how is that benefiting you?
We use it to alert on-call people for issues on a storm topology.
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