PagerDuty Operations Cloud
PagerDutyExternal reviews
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PagerDuty - one of the best tools for handling Opeartions
What do you like best about the product?
Based on my personal experience PagerDuty is highly user friendly and one of the best tools in the market addressing the various challenges we face in IT operations the ITIL way. Must try for any teams serving 24*7 support.
What do you dislike about the product?
I havent found anything specific so far that I have used it.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty for 24*7 operations, shift management, escalation management etc.
Recommendations to others considering the product:
Definitely Recommend
PagerDuty Review
What do you like best about the product?
The access allows me to be informed of escalations and emergencies in mobile, desktop, phone, media.
What do you dislike about the product?
there are many groups so it is difficult to find information ... search would be nice.
What problems is the product solving and how is that benefiting you?
escalations and emergencies
Recommendations to others considering the product:
no
Effective software
What do you like best about the product?
Very clear indication of escalation policies on the details page. Easy to look up users.
What do you dislike about the product?
Hard to search through tons of escalation policies. It always ends being tons of pages and very hard to locate what I want.
What problems is the product solving and how is that benefiting you?
O nCall paging problem. Businesses are able to page their oncalls whenever things go wrong through pagerduty.
perfect to handle severity issues in non working hours
What do you like best about the product?
perfect to handle severity issues in non working hours
What do you dislike about the product?
nothing I never had any issue with it .
What problems is the product solving and how is that benefiting you?
incidents
Good product for
What do you like best about the product?
On call rotations were very easy to set up and work well for our use case.
What do you dislike about the product?
The integration with grafana does not do as much as we'd like, we want messages from pagerduty to include the value of a metric that grafana sends over.
What problems is the product solving and how is that benefiting you?
We use it to alert on-call people for issues on a storm topology.
Pager duty user experience
What do you like best about the product?
Best tool for creating on call schedules & helps in better Collaboration for communication with other teams
User friendly tool any one in the organization can use this tool with no demo
better integrating tool which helps for monitoring the services with in the organization
User friendly tool any one in the organization can use this tool with no demo
better integrating tool which helps for monitoring the services with in the organization
What do you dislike about the product?
I am admin and one time bymisatke I deleted a group and I try to contact customer service and they mentioned me I cannot get the group back , my suggestion is if by mistake some one delete the group they should be able to retrieve the group back ( Mistakes happen so consider it )
What problems is the product solving and how is that benefiting you?
user friendly tool for on call schedules
Recommendations to others considering the product:
Best tool to use
Excellent Alert tool
What do you like best about the product?
Alerts,
automatic escalations
automatic phone calls
automatic escalations
automatic phone calls
What do you dislike about the product?
I do not have any other issues with pager duty. Have not seen any negative issues
What problems is the product solving and how is that benefiting you?
quick reaction to the alerts
resolve issues before potential impact
help in identifying issues before they bring the production down
resolve issues before potential impact
help in identifying issues before they bring the production down
I use pager duty as a user to
What do you like best about the product?
I like the emails that are sent and how easy it was to sign me up for on call.
What do you dislike about the product?
there is some confusion between the different states but that could just be how we implemented it.
What problems is the product solving and how is that benefiting you?
To have people on call when an issue arrises in our production environment.
Escalation has been eased and controlled by the user of PagerDuty.
What do you like best about the product?
Looping notifications to ensure incident is acknowledged.
What do you dislike about the product?
Learning curve, not so intuitive. Hard to setup at first, and getting used to.
What problems is the product solving and how is that benefiting you?
Critical issues, allows great communication with client, and proper canalization of request.
Very convenient and easy to use accessible on call system
What do you like best about the product?
Accessible easily from laptop or phone. I can see my schedule and active alerts easily
What do you dislike about the product?
Team calendar presentation could use more options for display and edit with large teams
What problems is the product solving and how is that benefiting you?
IT servers system support
Recommendations to others considering the product:
Use mobile app and often. daily access of site in the office provides a lot of information regarding existing issues for the team
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