PagerDuty Operations Cloud
PagerDutyExternal reviews
918 reviews
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The best management tool for monitoring tickets and incidents.
What do you like best about the product?
The best management tool for monitoring tickets and incidents.
What do you dislike about the product?
nothing to dislike, the best and efficient product currently in the market
What problems is the product solving and how is that benefiting you?
we are using for this company wide monitoring of incidents example database, compute, web services etc
Recommendations to others considering the product:
na
Super Simple and Reliable
What do you like best about the product?
I love that I can Ack new pages right from my Apple Watch, and I can handle everything else on my iPhone. It's super simple, and it's great how easy it is to change how you receive alerts.
What do you dislike about the product?
I would like to be able to resolve pages from my wrist; hopefully that's a feature that's coming soon.
What problems is the product solving and how is that benefiting you?
When we're on call, we don't have to constantly monitor our email for voicemails. Instead, PagerDuty will keep alerting me until I Ack the new page. This makes being on-call a lot easier.
Great product
What do you like best about the product?
User friendly interface, good mobile version
What do you dislike about the product?
Using it for about few months, so far so good
What problems is the product solving and how is that benefiting you?
IT support
Pagerduty is what you need
What do you like best about the product?
I am part of a small team that provides specific, high level support to a global enterprise 24 hours a day 7 days a week. Without Pagerduty we would need to increase our staff by 200% to accommodate the schedule. Pagerduty provides detailed reporting for metric reporting.
What do you dislike about the product?
For the use case it fulfills, I do not have any complaints of Pagerduty. The iOS app works well, the web interface is modern and intuitive. I don't have any oversight on the cost so I can't say its too expensive or just right.
What problems is the product solving and how is that benefiting you?
24/7 support of escalated issues by a small team
Pagerduty is Awesome and now we can pro-actively monitor our server and jump on it right away
What do you like best about the product?
Calling
SMS
TEXT
EMAIL
escalation policy creation
schedules
SMS
TEXT
escalation policy creation
schedules
What do you dislike about the product?
on tmobile
phone we dont get text from pagerdutysomehoe
phone we dont get text from pagerdutysomehoe
What problems is the product solving and how is that benefiting you?
proactive monitoring
keep eye on every service
24x7 support via pagerduty
engineer dont have stay all night to monitor
keep eye on every service
24x7 support via pagerduty
engineer dont have stay all night to monitor
PagerDuty as an alerting tool
What do you like best about the product?
The automation and customization capabilities are top notch. It's very easy to create multiple layers of schedules for not just your team members, but also multiple teams.
What do you dislike about the product?
Nothing really. This application provides everything an enterprise needs to easily manage and deliver notifications.
What problems is the product solving and how is that benefiting you?
Our industry deals with 24x7 customer support. However, our support staff is localized in the USA only. So, PagerDuty provides us an easy way to alert our support staff based on their skill set and customer needs.
Recommendations to others considering the product:
Figure out the different escalation layers. It's very easy to setup and forget. If any ad-hock changes are required, you can easily override the existing schedule.
PagerDuty makes coordinating off-hours support workflows easy.
What do you like best about the product?
The best part is addressing the alert via whatever channel is alerting me (SMS text, voice, etc)
What do you dislike about the product?
I work for a non-profit and this could stand to be cheaper.
What problems is the product solving and how is that benefiting you?
I like that with PagerDuty we can schedule on-call responsibilities, easily override the schedule if needed, and that notifications come quickly via several configured channels and can be acknowledged, resolved, or further escalated from the web portal or via the channel sending the alert.
Paging made easy!
What do you like best about the product?
We already have monitoring/reporting configured on our SQL Server instances. But what if you're not watching your email? OK, have your monitoring service send an email to PagerDuty and let it handle everything else. The interface is easy and doesn't require much training to get it set up and working.
What do you dislike about the product?
Switching pager rotations is easy, but the schedule view isn't terrific. I'd prefer a month view.
What problems is the product solving and how is that benefiting you?
We're using it to alert the IT team when problems are occurring on the server that need immediate attention without requiring manual intervention/monitoring.
I use PagerDuty on day to day basis
What do you like best about the product?
I like all the features like
- incident tracking
- escalation process
- the fact that you can snooze a page is very useful
- incident tracking
- escalation process
- the fact that you can snooze a page is very useful
What do you dislike about the product?
On the service dash, it would be useful to show who is on call and what is the escalation process right now/
What problems is the product solving and how is that benefiting you?
Pagerduty helps us to ensure all our machines and services are running properly and if they need immediate attention
Pagerduty experience for 2 years
What do you like best about the product?
I always get alerts on time, no downtime on pagerduty service.
What do you dislike about the product?
I dont like to get alerts dismissed after 8 hours of getting acknowledge, snooze works but its ok
What problems is the product solving and how is that benefiting you?
Getting alerted on time avoid outage
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