PagerDuty Operations Cloud
PagerDutyExternal reviews
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It is an excellent system and we have had some good experience with it.
What do you like best about the product?
Teams within my group are able to assign members to be on the pager duty and support our clients accordingly based on our SLAs
What do you dislike about the product?
I don't believe that there is much that we really dislike. We have been satisfied with the same
What problems is the product solving and how is that benefiting you?
Our business has specific SLAs for our Services and we are using Pager Duty within my teams to alert teams in case of issues to take action right away. The benefits are that we are essentially avoiding missing SLAs and related fines/bad rep.
Nice app and on time notifications
What do you like best about the product?
Quick notifications and reliability for the app.
What do you dislike about the product?
Haven't found anything yet to comment on this section
What problems is the product solving and how is that benefiting you?
Production issues
Efficient and user friendly system
What do you like best about the product?
I love the simplicity of designing and structuring workflows in PagerDuty
What do you dislike about the product?
Would love the ability to specify messages sent during an incident. Can sometimes be a bit overwhelming when a pager alarm is set off.
What problems is the product solving and how is that benefiting you?
We are alerted to emergency situations for our support systems such as outages.
It was very good at giving real time alerts
What do you like best about the product?
Able to call other team members in case of a system failure
What do you dislike about the product?
There is nothing in particular to describe as something I dislike
What problems is the product solving and how is that benefiting you?
It provides the ability to have a fault tolerant system
If you love getting woken up at 2am when your machines crash, you will love this app
What do you like best about the product?
The excellent choices in wake up noises. The integration with logic monitor and sumo logic are flawless.
What do you dislike about the product?
Waking up to the excellent choices in wake up noises.
What problems is the product solving and how is that benefiting you?
No business problems, configuring and integrating PagerDuty has been a breeze. It is reliable and works as we expect it to.
Recommendations to others considering the product:
Its easier to not have your systems go down.
Perfect for the Job
What do you like best about the product?
- Timely notification
- Easy to track issues
- Good notification rules
- Easy to track issues
- Good notification rules
What do you dislike about the product?
- App is a bit slow to open, specially during tense paging situation.
What problems is the product solving and how is that benefiting you?
Any production issues we have, it pages one of our onduty rotation.
Simple setup and effective
What do you like best about the product?
Easy to use and works as described and as intended
What do you dislike about the product?
None. I feel like the tool is fit for purpose
What problems is the product solving and how is that benefiting you?
Incident escalations across many teams
Solid
What do you like best about the product?
The notification customization options are simple, and easy to configure.
What do you dislike about the product?
There isn't really anything to dislike about PD!
What problems is the product solving and how is that benefiting you?
We've been able to add a whole new level of quick response within our support team / organization for customer issues.
It is working fine as a on call tool.
What do you like best about the product?
I like its integration with other messaging software like hipchat, to be able to get notification and easy to navigate to the management dashboard of pageduty.
I also like the way it sends an email and then call you for urgent issues.
I also like the way it sends an email and then call you for urgent issues.
What do you dislike about the product?
The UI for overriding the oncall duty is a little confusing.
What problems is the product solving and how is that benefiting you?
On call rotation for engineers. On call issues for engineers.
The best on-call paging solution on the market!
What do you like best about the product?
The flexibility in scheduling, reliability of the service, and all of the fantastic documentation and examples for their API. It has allowed us to roll out our own internal tools for Pagerduty as well as integrate it into our ticketing software.
What do you dislike about the product?
Their tools, while incredibly flexible, take a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense. We've been using them for many years now and they have gotten better, but that initial hump as I teach our staffers to think in the terms that Pagerduty's scheduler uses comes up. Otherwise, though, I have no gripes. Everything else is great
What problems is the product solving and how is that benefiting you?
Greatly simplified our on-call systems and made it so we can sleep easy, knowing all problems are paged out to our techs. The benefits include time and money savings, as well as greater reliability in our company as no tickets slip through the cracks.
Recommendations to others considering the product:
Go for it, you'll wonder how you ever got anything paged out without it.
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