PagerDuty Operations Cloud
PagerDutyExternal reviews
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The one thing that needs to Just Work all the time does its job
What do you like best about the product?
First and foremost the quality of service is the highest among any Saas product I have ever used. Next, the integrations are easy to use. We send PagerDuty alerts to and from a myriad of sources, and they're all pretty easy to set up. The escalations and overrides UX is really intuitive and powerful.
What do you dislike about the product?
PagerDuty was down for some time in October 2016 during the massive DDOS attack on Dyn. Granted- much of the rest of the internet was also down.
We often have multiple alerts that get triggered at once- different views into the same problem. Sometimes the iOS app can get very noisy when there is a lot going on.
We often have multiple alerts that get triggered at once- different views into the same problem. Sometimes the iOS app can get very noisy when there is a lot going on.
What problems is the product solving and how is that benefiting you?
PagerDuty allows us to keep our quality of service very high by providing tools we would have needed to build ourselves.
These tools involve managing on-call rotations and overrides. Integrating different monitoring systems into one notification system.
These tools involve managing on-call rotations and overrides. Integrating different monitoring systems into one notification system.
Recommendations to others considering the product:
This likely does what you want it to do. I've used this at very small and very big companies.
Great product just works
What do you like best about the product?
API driven product with great documentation and extensive integration with other monitoring tools
What do you dislike about the product?
Web UI takes a little getting used to and schedules can be hard to get your head around based on the visualizations in the UI.
What problems is the product solving and how is that benefiting you?
Making sure engineers are aware of issues at the correct time and appropriate escalations to management when required.
PagerDuty Product Review
What do you like best about the product?
Integration feature with our existing corporate apps. Automated acknowledgement and resolution if required.
No worry for missing any incident.
No worry for missing any incident.
What do you dislike about the product?
Repeat Acknowledgement for services - Though this can be modified in settings, but was wondering, if someone has acknowledged it once , why does that acknowledgement times out?
What problems is the product solving and how is that benefiting you?
Incident management, Realized Benefits - able to remove human interference. Received automated calls. No baby sitting.
Recommendations to others considering the product:
Easy to use once you know this tool.
PagerDuty Experience
What do you like best about the product?
notification settings that allow me to configure different types of notifications triggered in different times.
mobile application that I can ack the alerts.
desktop UI is easy to use.
mobile application that I can ack the alerts.
desktop UI is easy to use.
What do you dislike about the product?
if I get a new phone then notifications don't come and I had to uninstall and install the app again.
sometimes desktop app gets a bit slower and it took sometime to load / refresh the main page. If I ack the alerts on mobile app and checked the status on desktop app right after then the status has not been reflected.
loading analytics page takes sometime and sometime it fails to load the page.
sometimes desktop app gets a bit slower and it took sometime to load / refresh the main page. If I ack the alerts on mobile app and checked the status on desktop app right after then the status has not been reflected.
loading analytics page takes sometime and sometime it fails to load the page.
What problems is the product solving and how is that benefiting you?
make the out product more stable and robust and with pager duty I have been able to react abnormal behavior quickly and reduced the impact to the system.
Our tool for On-Call team
What do you like best about the product?
1. Single alerting tool for all our monitoring tools: NewRelic, Keynote, Zabbix
2. Agile scheduling for the team, e.g. overriding one person schedule to substitute for some period of time helps to keep the whole schedule as it is.
3. Agile escalation policy - multiple levels save us if on-call person is not reachable for some reason.
2. Agile scheduling for the team, e.g. overriding one person schedule to substitute for some period of time helps to keep the whole schedule as it is.
3. Agile escalation policy - multiple levels save us if on-call person is not reachable for some reason.
What do you dislike about the product?
Not much to say here. It just works and does its job well.
What problems is the product solving and how is that benefiting you?
Our on-call team gets notified immediately if any of our monitoring probes fails, so we keep our eyes on our service 24/7.
Trusted Partner and Invaluable Resource
What do you like best about the product?
PagerDuty works perfectly every time. The process is fairly simple, but the flexibility is almost limitless. We reviewed other alert monitoring system in the past, but none of them were able to handle the really complex on-call schedules. PagerDuty blows the rest away.
What do you dislike about the product?
Although priced competitively, when you consider their competition, our costs over the past 3 years have increased by 85%.
What problems is the product solving and how is that benefiting you?
We needed to notify or alert the correct technical on-call people, as quickly as possible. We wanted to feel monitoring data to an automated system that could read an on-call schedule, and take the correct action.
Before PagerDuty, we used a 24x7 NOC. With more than 40 on-call teams, and close to 400 on-call resources, our NOC would often struggle to alert the correct resource. This led to resources being woken up at in appropriate times and overall technical resource dissatisfaction. With PagerDuty's help, we were able to completely eliminate the 24x7 NOC, saving the company more than $600,000 annually.
Before PagerDuty, we used a 24x7 NOC. With more than 40 on-call teams, and close to 400 on-call resources, our NOC would often struggle to alert the correct resource. This led to resources being woken up at in appropriate times and overall technical resource dissatisfaction. With PagerDuty's help, we were able to completely eliminate the 24x7 NOC, saving the company more than $600,000 annually.
Recommendations to others considering the product:
I think of PagerDuty as a hammer. A hammer has one job, and it does a great job at it. This is very similar to PagerDuty. It's job is to alert the correct on-call resource as quickly as possible, and it does it perfectly every time.
Efficient and Get's job done
What do you like best about the product?
It's constantly improving . Can integrate with multiple platforms making it a versatile solution for outages .
What do you dislike about the product?
We get called even after the incident acknowledgment.
What problems is the product solving and how is that benefiting you?
Network Outages.
On call support.
On call support.
Team lead managing on call rotations
What do you like best about the product?
PagerDuty makes it a breeze to manage on call rotations, including rescheduling when people go on vacation or join/leave the team. Having set it up I basically never have to look at it until a person joins the team (YAY!) or a person leaves (NOOOO!!!!). I get notifications who is rotating on and off duty.
I have inputs from a bunch of different locations fed into PagerDuty and it was easy to setup up for all of them. The mobile app is also great!
I have inputs from a bunch of different locations fed into PagerDuty and it was easy to setup up for all of them. The mobile app is also great!
What do you dislike about the product?
There's only one feature I'd really like out of PagerDuty and that's the ability to schedule multiple team members as if they were one person. This comes up every time a new team member joins as we'd like their first couple of on calls to be paired with somebody that knows what they're doing. I'd also like the mobile app to show who is on duty for a given rotation. Other than that (and we manage to work around that fine), I have no complaints.
What problems is the product solving and how is that benefiting you?
Our servers are generally very stable but it's good to know that we will get rapid notifications if any problems begin to emerge so we can coordinate a quick response.
Recommendations to others considering the product:
If you're not using PagerDuty, you should be.
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