PagerDuty Operations Cloud
PagerDutyExternal reviews
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Perfect for the Job
What do you like best about the product?
- Timely notification
- Easy to track issues
- Good notification rules
- Easy to track issues
- Good notification rules
What do you dislike about the product?
- App is a bit slow to open, specially during tense paging situation.
What problems is the product solving and how is that benefiting you?
Any production issues we have, it pages one of our onduty rotation.
Simple setup and effective
What do you like best about the product?
Easy to use and works as described and as intended
What do you dislike about the product?
None. I feel like the tool is fit for purpose
What problems is the product solving and how is that benefiting you?
Incident escalations across many teams
Solid
What do you like best about the product?
The notification customization options are simple, and easy to configure.
What do you dislike about the product?
There isn't really anything to dislike about PD!
What problems is the product solving and how is that benefiting you?
We've been able to add a whole new level of quick response within our support team / organization for customer issues.
It is working fine as a on call tool.
What do you like best about the product?
I like its integration with other messaging software like hipchat, to be able to get notification and easy to navigate to the management dashboard of pageduty.
I also like the way it sends an email and then call you for urgent issues.
I also like the way it sends an email and then call you for urgent issues.
What do you dislike about the product?
The UI for overriding the oncall duty is a little confusing.
What problems is the product solving and how is that benefiting you?
On call rotation for engineers. On call issues for engineers.
The best on-call paging solution on the market!
What do you like best about the product?
The flexibility in scheduling, reliability of the service, and all of the fantastic documentation and examples for their API. It has allowed us to roll out our own internal tools for Pagerduty as well as integrate it into our ticketing software.
What do you dislike about the product?
Their tools, while incredibly flexible, take a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense. We've been using them for many years now and they have gotten better, but that initial hump as I teach our staffers to think in the terms that Pagerduty's scheduler uses comes up. Otherwise, though, I have no gripes. Everything else is great
What problems is the product solving and how is that benefiting you?
Greatly simplified our on-call systems and made it so we can sleep easy, knowing all problems are paged out to our techs. The benefits include time and money savings, as well as greater reliability in our company as no tickets slip through the cracks.
Recommendations to others considering the product:
Go for it, you'll wonder how you ever got anything paged out without it.
Pagerduty Review
What do you like best about the product?
How easy it is to integrate with AWS.
What do you dislike about the product?
The app can be more user friendly.
What problems is the product solving and how is that benefiting you?
Being able to integrate multiple AWS environments into PagerDuty is very easy to use and manage. Also it is very easy to set alarms on AWS to integrate PagerDuty to alert the team. Before PagerDuty, the team had to check on CloudWatch for any alerts and then escalate. But with PagerDuty, the team gets an email, the phone goes off, and the proper administrators are informed for each infrastructure.
Recommendations to others considering the product:
I wish the application was a bit more friendly to use. A small change would be going back by sliding right on the screen. I have accidentally resolved alerts that way and it is a hassle having to deal with that.
Wakes you up when needed
What do you like best about the product?
Plenty of integrations with 3rd parties and a great mechanism of managing schedules.
What do you dislike about the product?
A bit pricey if you want to roll it out to a larger team
What problems is the product solving and how is that benefiting you?
In order to keep our business in a good shape - we need to be alerted when something bad happens. It's especially useful after usual work hours due to a great app and plenty of notifications methods (SMS, phone, , API, etc.)
Recommendations to others considering the product:
We've tried the competitors but PagerDuty does it better - their UI is easy to understand and you won't miss a notification anymore!
Dependable, reliable
What do you like best about the product?
Reliable, easy to use, even at 4am when you get paged
What do you dislike about the product?
I don't have any serious issues, but I think using the schedules could be better
What problems is the product solving and how is that benefiting you?
Being alerted when something breaks at work
DVL Sys Admin Review
What do you like best about the product?
the alerting system integrates very nicely with our helpdesk and eliminates the need for email. I love getting alerts via text.
What do you dislike about the product?
there really is not too much i dislike about the program.
What problems is the product solving and how is that benefiting you?
We are able to all see an alert on our phone as a text and react quickly to it.
Senior Software Engineer
What do you like best about the product?
I am part of development and production support. Integrated with appadynamics, splunk and AWS.
it works great . it helps us to resolve issues faster and keep track of the issues managed.
Scheduling features is very good along with mobile app
it works great . it helps us to resolve issues faster and keep track of the issues managed.
Scheduling features is very good along with mobile app
What do you dislike about the product?
I didn't find anything.. So far everything looks good
What problems is the product solving and how is that benefiting you?
I am part of development and production support. Ability to get alerts through SMS and resolve notes or reassign alerts help to identify fix issues soon
Recommendations to others considering the product:
This is the smart way of pager duty scheduling and work flow management
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