PagerDuty Operations Cloud
PagerDutyExternal reviews
918 reviews
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Works as advertised
What do you like best about the product?
I have been using PagerDuty since 2011. All this time the service works without problems.
What do you dislike about the product?
The only thing that comes to mind is that the cost could be a bit lower
What problems is the product solving and how is that benefiting you?
Early alerting regarding the availability of our service.
Dependable and efficient
What do you like best about the product?
Pagerduty allows us to manage our security and support incidents 24 hours a day so that we can reply ASAP. Their integrations are valuable as well.
What do you dislike about the product?
I do not dislike anything about pager duty.
What problems is the product solving and how is that benefiting you?
Quick reply to critical issues, both internal and external.
Pagerduty is the Cadillac of Incident notifications
What do you like best about the product?
The API! We were able to set up web hooks quick.
What do you dislike about the product?
The price - we need it to be a Toyota and it ends up costing a ferrari
What problems is the product solving and how is that benefiting you?
data retention for price comparable to S3.
Recommendations to others considering the product:
Truly look at the budget first.
Worked on very brief short period, I like the way pg integrates and how real time it is
What do you like best about the product?
It's integration with 3rd parties
Real time alarms
Real time alarms
What do you dislike about the product?
User interface is the part where I feel it requires some modifications, maybe ux can help
What problems is the product solving and how is that benefiting you?
Wanted to have a common platform through which I can have alarms on real time basis so that I don't have to manage multiple sources from which I am getting alarm
Effective and thorough for On Call rotations
What do you like best about the product?
Customizable functions to notify right away, Immediately the users, about an incident or a high priority event. Nothing beats their system. Reliable and highly customizable.
What do you dislike about the product?
There are no "mild" incidents, either you get notified that the world is about to end or you don't. Nothing in between.
What problems is the product solving and how is that benefiting you?
On call rotation of 13 developers and two main systems to monitor and administer.
Recommendations to others considering the product:
You should be able to integrate with ETL loads and introduce capabilities to read logs.
No-one likes being woken up by things broken, and Pagerduty helps
What do you like best about the product?
It's easy to setup your schedules so it doesn't wake you at 3am.
What do you dislike about the product?
Often silencing things in pagerduty doesn't silence them on the alerting software.
What problems is the product solving and how is that benefiting you?
I'm not really solving problems with pagerduty as much as being informed of them.
Great
What do you like best about the product?
Calling feature for alerts
the capability of grouping alerts
sending alerts only to specific groups
the capability of grouping alerts
sending alerts only to specific groups
What do you dislike about the product?
changing schedules becomes a bit too hard sometimes
What problems is the product solving and how is that benefiting you?
production issues, impacts and outages
Good services
What do you like best about the product?
Efficiency and have your incidents resolved soon
What do you dislike about the product?
Sometimes the problems with the mobile application bugs
What problems is the product solving and how is that benefiting you?
Servers alerts, datacenters incidents, jira integrations
Pager Duty does well at one critical thing
What do you like best about the product?
PagerDuty makes it simple to gather alerts from many different sources and notify the people who can take care of the problem. The web interface is clean and easy to figure out. The mobile app works well, and allows me to acknowledge alerts straight from my phone.
What do you dislike about the product?
I've had a hard time coming up with a downside with how I use PagerDuty. I have setup a couple of groups that need to get alerts. I can setup an override in case someone else needs to be on call for a few hours or a day. When alerts come in they go to the appropriate user. When PagerDuty has a problem with their infrastructure (which is honestly pretty rare) they are good at communicating what is down and when they expect it to be back.
What problems is the product solving and how is that benefiting you?
PagerDuty gives me ease of mind knowing that the right person, or group of people is getting an alert when our application is slow or our infrastructure is down. It allows my team to unplug from email or Slack and focus on what is most important at that time, knowing that if there is a critical problem, PagerDuty will let us know.
Recommendations to others considering the product:
Other players in the space are OpsGenie and VictorOps. I have never used either, but it's probably worth checking all competitors if you are looking to implement something like this.
Good experience over the years
What do you like best about the product?
PagerDuty has been very reliable and does its job well.
What do you dislike about the product?
We would use it more if it were a little less expensive per person. It's annoying that pagination defaults to 5 items instead of 100 (can't this be a user preference?). Also, it's difficult to notify two groups of people of the same incident: if one person from group A acknowledges, it cancels the alerting of group B.
What problems is the product solving and how is that benefiting you?
PagerDuty ruins my sleep. Thankfully, not too often. It works to notify us when our systems have a problem.
Recommendations to others considering the product:
Use the default PagerDuty alert on your sound. If you use something like Red Alert from Star Trek, watching Star Trek will make you jumpy.
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