PagerDuty Operations Cloud
PagerDutyExternal reviews
918 reviews
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Reliable tool
What do you like best about the product?
Creating Maintenance schedules and the Alerting from the app is great it turns the volume up even when its off. The integration with other apps is great we are able to get alerted if a main service is down.
What do you dislike about the product?
The Alerting from the app will wake you up! Sometimes the schedule would not change and had to be manually changed.
What problems is the product solving and how is that benefiting you?
It has helped with creating alerts for services down time.
Easy to use and the mobile app is very helpful
What do you like best about the product?
We hae used a lot of tools to have "on-call" needs address and pagerduty makes it very easy. We utilize the email address service for job failures, the Webhooks for monitoring tools,etc.. Having an app makes it very useful for people that have trouble getting a cell signal but still have wifi so we are never out of touch of a support person.
What do you dislike about the product?
would like it to be a little easier to delete a configuration, if it has services tied to it etc, you have to go to each section delete, go back etc. If there was an option "delete all items relating to this escalation policy?" that would very efficient.
What problems is the product solving and how is that benefiting you?
Customer Support, monitoring notification, job failure notification, call trees to ensure someone is avaiable.
Make on call notification easy
What do you like best about the product?
Having a reliable on call notification system. No more having to watch the phone/email on nights and weekends for outages. Having options for phone call and or text messages for alerting.
What do you dislike about the product?
Sometimes alarms repeat and are hard to reset.
What problems is the product solving and how is that benefiting you?
Making after hours support much easier. We also utilize the service as a "hotline" for IT staff members to get support after hours as well.
Recommendations to others considering the product:
Utilize the scheduling and calendar features. Easy to implement.
Setup and don't worry about it
What do you like best about the product?
* Very intuitive user interface and flexibility of functionality
* Customer Support is very responsive
* Customer Support is very responsive
What do you dislike about the product?
None yet. I am very happy with the product and don't have anything to really compare it to.
What problems is the product solving and how is that benefiting you?
Global IT Operations - it's helped us keep the lights on for our VERY demanding clients.
Very good tool
What do you like best about the product?
Pager duty is on duty round the clock which ensures for maximum uptime of infra
What do you dislike about the product?
I like the tool. There is not such thing to dislike the tool. Nice tool, must needed for services based complanies
What problems is the product solving and how is that benefiting you?
Infra related problems. Especially Physical servers related issues
Recommendations to others considering the product:
NA
Director of IT
What do you like best about the product?
Its easier to set a pagerduty calender and setup alerting.
What do you dislike about the product?
I wish it has better reporting and dashboard
What problems is the product solving and how is that benefiting you?
24x7 support call
Excellent to use easily
What do you like best about the product?
When ever the jobs fail with in seconds i am receiving call which is awesome and giving a half an hour support for resolving the issues if we skip.
What do you dislike about the product?
I dont have any dislike in using pager duty .We use pagerduty app,web site pager duty and call is very usefull with any dislike
What problems is the product solving and how is that benefiting you?
There are no such problems using pager duty.Immediate call or immediate resolving in pager duty app
Recommendations to others considering the product:
We can use this pager duty very easily and convenient in getting alerts when jobs failed if you missed the call there will be an half an hour time to resolve the issue will be great full to use
Works as advertised. Always.
What do you like best about the product?
We use PagerDuty to manage both Support and Operations notifications, and have integrations with both. I was not involved in the initial setup, but have made several changes recently to schedules and all were straightforward. The multiple layers and escalation paths (for example, third layer can be an upper management mailing list if needed) are rarely used but have been a lifesaver when the person on-call did not immediately acknowledge an incident.
Pages are consistent - come via SMS and phone simultaneously, and have never failed. Overrides are simple. The API integration is excellent, and allows us to update schedules outside of the UI as needed.
Pages are consistent - come via SMS and phone simultaneously, and have never failed. Overrides are simple. The API integration is excellent, and allows us to update schedules outside of the UI as needed.
What do you dislike about the product?
A couple of (minor) quibbles:
* A few areas of the UI could be slightly better - in-schedule drag-and-drop would be welcome
* As far as we can tell, there can only be one "Account Owner". If this person were to leave the company unexpectedly, it would create issues recovering the account.
* Best Analytics locked behind premium accounts
* A few areas of the UI could be slightly better - in-schedule drag-and-drop would be welcome
* As far as we can tell, there can only be one "Account Owner". If this person were to leave the company unexpectedly, it would create issues recovering the account.
* Best Analytics locked behind premium accounts
What problems is the product solving and how is that benefiting you?
We have a small team with on-call every weekend and holiday, and PD allows me to ensure that any incidents that occur during these periods are escalated to the proper on-call person. Even during normal business hours, the notifications allow us to quickly alert multiple people who may be in meetings or otherwise AFK.
quick and elastic alerting platform
What do you like best about the product?
PagerDuty Mobile App is the very best solution for specialist on-call
What do you dislike about the product?
reporting area is not so granular and efficient
What problems is the product solving and how is that benefiting you?
On my platform we need to handle quiet 1K of network devices (routers ; FWs ; etc.) and PagerDuty solve our following-the-sun infrastructyure.
pager duty review
What do you like best about the product?
Reliable mechanism for notifying of failing/latent tasks
Easy rotation management
Easy rotation management
What do you dislike about the product?
Not so easy to pass information so we can manage incidents
What problems is the product solving and how is that benefiting you?
SLA alerts
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