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Great tool for monitoring critical events
What do you like best about the product?
You can customize what alerts are captured and the many ways I can be notified.
What do you dislike about the product?
I would like to see more capabilities around alarm suppression.
What problems is the product solving and how is that benefiting you?
Up/down status of critical integrations
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PagerDuty Review
What do you like best about the product?
Real time pings and the app is good for what it needs to do.
What do you dislike about the product?
The way schedules are shown isn't very intuitive. I would like one screen where I can easily see primary and secondary rotation schedules for the next couple months overlaid on a calendar. If I could drag and drop an engineer's segment to do an override, it would also be cool.
What problems is the product solving and how is that benefiting you?
We get notified on issues immediately that we've configured that way.
Recommendations to others considering the product:
Be sure to spend some time setting up teams and making it easy for team members to put in overrides.
Pagerduty has pretty good UI
What do you like best about the product?
The pagerduty is very reliable, so far we haven't gotten paged without an actual issue or vice versa. UI is good for searching/acknowledging/etc. Also the number of integrations with pagerduty is very helpful.
What do you dislike about the product?
Sometimes it is hard to search the exact pagery duty alert. Also if there is an easy way to test pagery duty alert, it will be great. Adding/removing people on pagerduty messes up the whole schedule
What problems is the product solving and how is that benefiting you?
Some problems we solve with pagerduty is the oncall schedule that we have. It makes sure that pagery duty rotations are seamless. It allows the team to be accountable for deploys.
Best in class incident management tool
What do you like best about the product?
It just works! PagerDuty integrates easily with every monitoring tool in our stack. While it works well out of the box, it's also highly configurable for our specific needs.
What do you dislike about the product?
Some of the outbound integrations e.g. Slack could do with improvement; as could documentation of best practice usage
What problems is the product solving and how is that benefiting you?
PagerDuty enabled us to set up a reliable on-call rotation and has continued to support us through our evolution and growth
Recommendations to others considering the product:
It's worth paying extra for; significantly better than OpsGenie and VictorOps
Reliable and lots of useful features
What do you like best about the product?
Pager Duty is the best alert management solution I've encountered in my 11 years of on-call work. I love that I can just subscribe to a calendar feed and it will automatically keep me updated with my various on-call schedules. And if I don't hear my phone buzz initially, Pager Duty can call me to get my attention.
What do you dislike about the product?
Honestly I can't think of anything I don't like about it. It costs money, but it's better than anything I could build and manage on my own.
What problems is the product solving and how is that benefiting you?
We need to be able to reliably cover every timezone and we have multiple types of on-call responsibilities that need to be covered constantly. Pager Duty's scheduling layers are really useful for follow-the-sun coverage, so I can easily share my on-call with a colleague in a different timezone. And as an end-user, it gives me a simple view into my personal on-call schedule, automatically sync'd to my calendar.
Recommendations to others considering the product:
Give it a try. If you're like me, you'll never go back to self-hosted alerting solutions.
Great service!
What do you like best about the product?
I've been a PagerDuty user for over 7 years, across several different companies. The service is reliable, easy to integrate with 3rd party monitoring systems, and always alerts me when one of my systems has an issue.
What do you dislike about the product?
I can't think of anything I dislike. Perhaps the UI could be modernized.
What problems is the product solving and how is that benefiting you?
We are primarily using it for IT alerting.
Recommendations to others considering the product:
Reliable service, works well, integrates easily. Definitely recommended.
PagerDuty at Climate
What do you like best about the product?
We like the integrations with Slack, Gmail, VoIP, and Okta. Being able to resolve PagerDuty notifications from anywhere is a great plus. On the mobile app, the feature to have several accounts logged into the same device is great. We share a device for on-call rotation, so this is a great convenience.
What do you dislike about the product?
The web interface is a little clunky. It is hard to find things sometimes, especially from an admin perspective. We also really do not like when deactivating a user, we have to remove them from all PagerDuty lists and schedules. There should be an option to force remove the user. Something like "Remove user from PagerDuty regardless of schedules."
What problems is the product solving and how is that benefiting you?
This is very helpful with our on-call rotation for our IT support team.
Recommendations to others considering the product:
Use the mobile app!
Great for just starting nad need some method to page an owner.
What do you like best about the product?
The simple interface for powerful options. and the appreciating asset it has. New features just roll in, and the ease just gets better and better, even with the powerful options they're rolling out.
What do you dislike about the product?
The calendar integration could be easier. I feel it's a little pricey for the features, but overall good value.
What problems is the product solving and how is that benefiting you?
Simple escalations and playbook linkage. Problematic getting non-technical users into the paradigm.
Recommendations to others considering the product:
Understand what you're using pagerduty for, and how best to use it's core strengths.
Luca's review
What do you like best about the product?
Is is really fast and reliable, ux is good for the purpose, a lot of integration methods
What do you dislike about the product?
is seems that the architecture is quite complex to maintain at pagerduty, it would be nice is we have insights on how this application is evolving an getting more reliable (sometimes it seems that the product have stoped in time)
What problems is the product solving and how is that benefiting you?
Fast and centralised incident management, and on-call schedule
Recommendations to others considering the product:
First, study your actual alerting systems and just send do pagerduty, events that are critical to your infrastructure
Great App
What do you like best about the product?
Everything we use it for is there. It's easy to configure, it has great traits like escalation policies. These can be configured on a service/team basis or on a per-user basis.
They are also very transparent about their outages.
They are also very transparent about their outages.
What do you dislike about the product?
Nothing. It's great and I really have nothing to complain about.
What problems is the product solving and how is that benefiting you?
We use it to page our different teams. We've integrated it with APIs to our monitoring system.
Recommendations to others considering the product:
It's reliable and simple.
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