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Great Solution to a Problem!
What do you like best about the product?
Pager Duty's customizability is fantastic and we love the fact that we can adjust schedules/escalation policies so easily, as well as that each user can set their own preferred alert method (call, versus push notification, versus email, versus text)
What do you dislike about the product?
Costs are incredibly high once you exceed 6 users, so as a result we don't purchase it for all employees even though we want to.
What problems is the product solving and how is that benefiting you?
We are able to provide much faster alerting to on-call employees so there is no longer a discrepancy with who is supposed to respond after hours.
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Great tool to alert the team in case of an incident
What do you like best about the product?
1. Ease of creating schedules and escalation policy
2. Support for the various alerting mediums and users customization according to his/her preference
2. Support for the various alerting mediums and users customization according to his/her preference
What do you dislike about the product?
There should be an option to
1. alert the person on call multiple times before escalating
2. escalate one by one in the next layer and stop escalating if someone already acknowledges the alert
1. alert the person on call multiple times before escalating
2. escalate one by one in the next layer and stop escalating if someone already acknowledges the alert
What problems is the product solving and how is that benefiting you?
1. Alerting the team in case of an incident
2. Automatic alerts via metric monitors
3. It's good to not involve (get the attention of) everyone in the team in case of an incident
4. Escalation policies to alert the next level on call
2. Automatic alerts via metric monitors
3. It's good to not involve (get the attention of) everyone in the team in case of an incident
4. Escalation policies to alert the next level on call
Never had issues, Easy to use.
What do you like best about the product?
I enjoy the fact that the majority of all my teams use it so collecting metrics on our applications is easy. I can log in rather quickly get to each of my teams and see or change their schedules for being on call. I can also pull metrics on how many deployments we have done over a certain period of time which is helpful for reporting team performance.
What do you dislike about the product?
I wish there were easier ways to filter out only my few teams, maybe have a special view per delivery stream.
What problems is the product solving and how is that benefiting you?
Scheduling developers to be on call in case one of our apps are down or not working properly. We are making sure someone around the clock is available to handle critical issues.
Very good product
What do you like best about the product?
All the different ways to can opt-in for notification and the mobile app features and notifications as well.
What do you dislike about the product?
Not much, have not had any negative experiences
What problems is the product solving and how is that benefiting you?
On-Call. Benefits are folks are notified off hours to jump on a mission critical problem
Recommendations to others considering the product:
None
Constant improvements
What do you like best about the product?
Great tool for visibility and 24/7 after-hours incident scheduling. Extensive feature set and widely supported by other monitoring tools as an escalation tool. Great tool for visibility and 24/7 after-hours incident scheduling.
What do you dislike about the product?
Alerts from sources like Zabbix, Icinga, Stackdriver, etc. often don't clear from PagerDuty after clearing from the source. Does not interact well with anti-flapping measures like those featured in Icinga.
What problems is the product solving and how is that benefiting you?
24/7 after-hours support. Incident response. Giving context to incidents + outages.
Recommendations to others considering the product:
Be prepared for many sleepless nights. Pager Duty will help show you just how broken your infrastructure really is if you implement it properly.
Hassle-free and complete
What do you like best about the product?
That the configuration is easy and streamlined for on-call.
What do you dislike about the product?
That there aren't multiple routes so having multiple levels os escalation is kind of hard. Every account should have the option to ring multiple people in order, not together because that's not really helpful and getting an additional account to build our escalation hierarchy doesn't justify the already expensive price.
What problems is the product solving and how is that benefiting you?
Keeping dev and DevOps on call rotation. This is integral for our uptimes and overall monitoring of our infrastructure.
Software needs care and the developers need to be happy with their job. The scheduling and planning overhead is something that the developers don't want to deal with. PagerDuty takes that complexity away and overall leads to better time management and performance on the devs part and keeps everyone happy. Also, it's easy to track down effort and overall output from the program.
PagerDuty also goes a long way with very nice integrations with other apps that people use, a beautifully written API and to top it all of, a nice and intuitive UI for the not-so-code savvy.
Software needs care and the developers need to be happy with their job. The scheduling and planning overhead is something that the developers don't want to deal with. PagerDuty takes that complexity away and overall leads to better time management and performance on the devs part and keeps everyone happy. Also, it's easy to track down effort and overall output from the program.
PagerDuty also goes a long way with very nice integrations with other apps that people use, a beautifully written API and to top it all of, a nice and intuitive UI for the not-so-code savvy.
Recommendations to others considering the product:
Go for it. It's one of the best tools in the business.
good integration with other monitor
What do you like best about the product?
I like it very much, it works very well with our current monitor tool, and very rich API that we can code for our needs
What do you dislike about the product?
nothing to dislike, I can't think of it at the moment
What problems is the product solving and how is that benefiting you?
nothing
Easy and intuitive to use
What do you like best about the product?
We have many different monitoring and alert systems, but it is very easy to send it all to pagerduty and then our technicians only have one app that notifies them of any kind of problem. The app is very intuitive and easy to use, which is important when you get alerts in the middle of the night.
What do you dislike about the product?
I have a few issues with the filtering rules on alerts on the web interface - but it could just be me using it wrong.
What problems is the product solving and how is that benefiting you?
Instead of getting alerts from SolarWinds, Splunk, SAP Solution Manager, Zabbix and different kinds of SMTP alerts from some components - we are getting everything in one place. And the customization possibilities for how you want to be notified of an alert is great.
Recommendations to others considering the product:
Do it - I haven't heard any complaints from my colleagues using the system since we got it.
Pager Duty is very helpful for cisco organization for on call monitor
What do you like best about the product?
Pager Duty alert will call-automatically on-call person. It will indicate shift oncall roster time date month year. This Web-page is very easy understand.
What do you dislike about the product?
I don't have any dislike in Pager Duty tool
What problems is the product solving and how is that benefiting you?
Pager Duty will help for Cisco Webex Organization to monitor shift on-call person. Pager Duty helpful for to reduce time and contacting each person in Monitoring person. It saved the work and time for Montiering sever
Recommendations to others considering the product:
Everyone can use for monitoring purpose
From a happy customer
What do you like best about the product?
It's easy to get started and great to have information about all critical incidents in one place. It's also very useful for users to be able to configure their preferred contact route: mobile app, phone, email, etc. so the systems generating alerts do not have to concern themselves with how to get in touch with people.
What do you dislike about the product?
It takes a bit of time to find your way around the web console, but then that's the case with any feature-rich product.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to manage an on-call rota and route alerts generated by multiple monitoring systems. Great that many of these (e.g. Prometheus, Panopta) have integrations that "just work" out of the box. We also have some scripts that use the PagerDuty API directly, which we found to be well documented and easy to use.
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