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A Game Industry Perspective on PagerDuty's Incident Response Solutions
What do you like best about the product?
As a SecOps professional in cybersecurity, I find PagerDuty to be an indispensable tool for enhancing our incident management efficiency. Its ability to swiftly aggregate alerts from various monitoring systems allows for quick identification and response to potential security threats, a critical feature in the fast-paced cyber environment. The platform's robust integration with a wide array of security tools centralizes alerts, facilitating easier management of security incidents. One of the standout features is the automated escalation policies, which ensure that critical alerts are promptly escalated to the right personnel, effectively minimizing response times and preventing potential security breaches from escalating. Additionally, PagerDuty's customizable alerting systems are invaluable in a SecOps setting, allowing alerts to be tailored based on severity or type, ensuring focused attention on the most critical issues. The reliable on-call scheduling feature ensures continuous coverage, which is essential for maintaining round-the-clock security.
What do you dislike about the product?
As a SecOps professional in cybersecurity, one notable limitation I've encountered with PagerDuty, particularly in its standard tier, is the lack of alert grouping. This feature is crucial in efficiently managing the volume of alerts generated. Without alert grouping, we often receive a high volume of alerts for the same issue or action, which can lead to alert fatigue among team members. This not only makes it challenging to quickly identify and respond to genuine threats but also increases the risk of overlooking critical alerts amidst the noise. The absence of this feature in the standard tier means smaller teams or organizations with budget constraints cannot benefit from this essential functionality, which could significantly streamline their incident response process. Implementing alert grouping in all tiers of service would greatly enhance the utility of PagerDuty for a broader range of users, especially in high-alert environments like cybersecurity.
What problems is the product solving and how is that benefiting you?
Cyber security incident response managment between IT, DevOps and SecOps
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Imagine and exercise better work automations with PagerDuty.
What do you like best about the product?
It has been such a fantastic experience using PagerDuty to optimize our work by automating our tasks. It has an easy to interact with interface which makes it easy to use for us to use it. We had a smooth experience when getting started with PagerDuty. The customer support team walked with us through the entire journey which made it easy and quick for us to implement and start using. PagerDuty has been so effective for us and thats why we always use it anytime we need to automate our tasks. PagerDuty offers a range of integrations with other products and this helped us connect it with other products that we use to perform our duties.
What do you dislike about the product?
There was no much strain for us to get it off the hook with PagerDuty. Everything has been going on so well and smoothly and we have never had any troubles with any of the PagerDuty features.
What problems is the product solving and how is that benefiting you?
PagerDuty has been giving us a very productive platform for optimizing our work through deployment of automation workflows. This automations allows us to get our work done with little human intervention while also maintaining high accuracy levels on the work output.
Alerts and incident resolution in record time
What do you like best about the product?
Pagerduty is very capable, the interface is very complete and easy to understand for less skilled users, the dashboard allows you to visualize the incidents that are occurring by IP, it also allows you to observe the issues resolved, the configuration for network monitoring is very easy to perform, and I find that the analysis is robust and give a good accuracy on the problems that the core network is facing, I can order analysts by teams to take care of all the problems. The implementation was secure we had no problems for installation, I also like that it adds multiple types of alerts, in fact, you can also perform an audit of all incidents that happen and perform a good analysis for resolutions, it is a great task and security manager, and you can monitor the user's entire network from a secure space, all analytics are real time and do not require cumbersome configuration.
What do you dislike about the product?
We have very few integrations so far I think the most stable is the one we have done with ServiceNow products for the IT area, the integration with Jira is not a good complement, the prices are not as economical as I would like, but I think they adapt well to the needs required by a company. I would like an update in the user interface, perhaps something more attractive, the analysis despite being very detailed I think we should work more on the reports to make them more accurate. I also require that hey work better on the Android applications, I did not feel very comfortable using it.
What problems is the product solving and how is that benefiting you?
Since we implemented the software, as alerts allow us to better schedule and collect all the incidents in our organization. We organize the teams and take care of all the problems that occur, we also perform a management of tickets per user and reports of service provided. With PagerDuty we have managed to manage all incidents in an organized and effective way, it is also an infallible tool for network monitoring, we configure multiple alerts, and it has and allowed us to manage all our IT services with great efficiency and wisdom, data visualization and event logs for the IT area is another of the many services that we like the software is much cheaper than the competition and is well suited to our small business.
a reliable and modern tool for incident management
What do you like best about the product?
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
What do you dislike about the product?
The customer support sometime slow and high price of PagerDuty are the only real issues it has for my little company.
What problems is the product solving and how is that benefiting you?
To keep track of and coordinate issues across all of my platforms, I utilise PagerDuty.
It helps me manage workload automation effective.
It helps me manage workload automation effective.
Incident Management
What do you like best about the product?
Its a great incident management tool. Its integration with other tools such as ticketing systems etc is also very helpful. It provides help oin making your process more automated then manual.
What do you dislike about the product?
The customization options are not that goood its easy to use and has a good ui as well but still its not that easy to understand for beginners.
What problems is the product solving and how is that benefiting you?
Its incident response mechanism is super helpful the system alerts the relative team members. pagerduty has heped us reduce our time for some processes and now it has helped us streamline our workflows.
Great for integration
What do you like best about the product?
it is a monitoring tool for us we can monitor all the integration with pagerduty and with this tool we have completely digital as well. The best part about this software is its dashboard it clean and have details about every other integrated tool. Acc to me its a great incident management tool.
What do you dislike about the product?
Its not that easy to use as it doesnt have a good ui according to me the features available are deeply embedded and difficult to find.
What problems is the product solving and how is that benefiting you?
We mostly use it because of incident management it has helped us a lot in decreasing our number of incidents and has also increased our productivity.
With multiple attractive integrations and reliable ecosystem, I highly recommend PagerDuty.
What do you like best about the product?
Pagerduty becomes important when integrating with Slack, notifications arrive in minutes you can be in the comfort of your thing and still receive without problem. Installation, progressive use and configuration are simple, there is no other word to describe it. The alerts are also set up without protocols, and they always give detailed steps to take so. I must also say that the programming for the guards is one of the best that the program has, achieving good responses to incidents that may arise, unlike other programs that make complicated scales everything becomes simple with the implementation of Pagerduty. The learning is automatic and can be done in sets, taking up again the interface is very intuitive, you can navigate it and basically understand all the options that are presented inside.
What do you dislike about the product?
I have had very few problems with the service, I consider that there are no errors in its implementation and that its use brings many benefits to our organization, however, the price of each license greatly increases the operating cost, the support service at the beginning is very aware of all user tasks, then many times does not answer requests, some problems we have experienced take time to be solved because the technical support takes time for solutions, applications for phones are far from what we can see on computer, they lack customization and need improvements.
What problems is the product solving and how is that benefiting you?
We always have staff on duty in the company, and we saw the need for a tool that would provide specific solutions PagerDuty notifies any anomaly, the guards became more effective, we are software developers, applications, and PagerDuty was another success in our portfolio of tools to provide better service to all our users. Currently, the software is in charge of equipment management, incident resolution within the technical department, in fact, it always provides us with important alerts and is programmed 24 hours a day.
PagerDuty Excellence: Transforming Support Operations with Automation
What do you like best about the product?
PagerDuty stands out as a premier incident management and automation platform, and has managed to revolutionize our support area in a very short time. Its solid functions have allowed us to have rapid detection, response and resolution of both critical and lower priority incidents. Using features such as its customizable alerts, its multiple integrations with different platforms and its efficient on-call scheduling, PagerDuty has achieved the automation of our support environment and has reduced our manual efforts. Its easy-to-use interface and mobile accessibility have made PagerDuty an invaluable tool for us, improving efficiency in our support operations
What do you dislike about the product?
While PagerDuty is an excellent automation and incident management platform, an opportunity for improvement lies in improving the integration with Microsoft Teams, fostering a more fluid collaboration and communication experience for users.
What problems is the product solving and how is that benefiting you?
PagerDuty efficiently addresses our critical business problems by streamlining incident management, reducing response times, and enhancing overall operational resilience, ensuring uninterrupted service and customer satisfaction
Send your alerts anywhere with pagerduty
What do you like best about the product?
Pagerduty is one of hte most popular tool in the idustury for altering. It will help you to send alerts anywehre you want. If you wnat to attach someone's phone number, email or want to show alert on the slack channel pagerduty got you covered. Also if you follow on calls, pagerduty can manage that too. You can put the schedule and team members altering destination and pagerduty will itself change the oncall person as per schedule and start alerting.
What do you dislike about the product?
While pagerduty is an amazing tool, it hard to learn and it's interface is not that intutive and easy to use. Beginners might feel confused working on it for the first time. They might have to wirte their own policy and that have a steep learning curve. Also pagerduty is fairly expensive tool.
What problems is the product solving and how is that benefiting you?
Pagerduty helps us to react actively to downtime and make sure that we address the issue before our customers. It helps us to stay ahead and alerts to different channels helps to maintain flexibility that even if slack or teams notifications are off, concerned person will get email and a phone call too and that makes it extremly important. It makes us near to perfect.
Jeli makes incident analysis easy!
What do you like best about the product?
I love the Narrative Builder and being able to import selected messages and entire channels from Slack into Jeli. This enables me to easily document what happened and when, and provide links to the actual Slack discussions that took place! I also really appreciate how friendly and available Jeli support is. They are always quick to answer my questions and I have seen many feature requests and the occasional bugs I find addressed very quickly!
What do you dislike about the product?
There are a lot of different fields and places you can put information, and sometimes it can be a little confusing to know the best place to put different types of information.
What problems is the product solving and how is that benefiting you?
Jeli removed the tedius task that was searching around and typing up an incident report in Google Docs, and replaced it with an easy-to-use Narrative Builder that allows Slack messages to be imported and attached to events that are automatically displayed on a timeline! It is much easier to get content together for a prompt incident review.
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