We use the product for intrusion management.
PagerDuty Operations Cloud
PagerDutyExternal reviews
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Has valuable intrusion management and an easy setup process
What is our primary use case?
What is most valuable?
The product has valuable on-call scheduling, escalation, and incident workflow management features.
What needs improvement?
They could include incident merging and alert grouping features in the product. It would be efficient for businesses or professional clients to manage multiple incidents instead of notifying all the users.
For how long have I used the solution?
We have been using PagerDuty Operations Cloud for a month.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability a nine out of ten.
How was the initial setup?
The initial setup is easy.
Which other solutions did I evaluate?
We evaluated a few products earlier. We switched to PagerDuty Operations Cloud for ease of use and services.
What other advice do I have?
I rate PagerDuty Operations Cloud an eight out of ten. It requires a technical knowledge to understand the features.
Helpful tool for incident management, scheduling and notifications
What do you like best about the product?
PagerDuty's standout feature is its incident management. When something goes wrong, like a system glitch or a server hiccup, PagerDuty steps in to alert the right people fast. It's like a superhero for your team's response efforts.
What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems.
Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly.
What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems.
Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly.
What do you dislike about the product?
For new users, especially those who are not tech-savvy, the interface is kind of confusing. My Team Leader had to walk me through how to set it up and use it.
What problems is the product solving and how is that benefiting you?
PagerDuty swoops in to tackle a bunch of problems that teams face in keeping their systems running smoothly. Here are a few headaches it helps solve: Alert Chaos, Response Time Lag, Unclear Incident Management
Imagine and exercise better work automations with PagerDuty.
What do you like best about the product?
It has been such a fantastic experience using PagerDuty to optimize our work by automating our tasks. It has an easy to interact with interface which makes it easy to use for us to use it. We had a smooth experience when getting started with PagerDuty. The customer support team walked with us through the entire journey which made it easy and quick for us to implement and start using. PagerDuty has been so effective for us and thats why we always use it anytime we need to automate our tasks. PagerDuty offers a range of integrations with other products and this helped us connect it with other products that we use to perform our duties.
What do you dislike about the product?
There was no much strain for us to get it off the hook with PagerDuty. Everything has been going on so well and smoothly and we have never had any troubles with any of the PagerDuty features.
What problems is the product solving and how is that benefiting you?
PagerDuty has been giving us a very productive platform for optimizing our work through deployment of automation workflows. This automations allows us to get our work done with little human intervention while also maintaining high accuracy levels on the work output.
Alerts and incident resolution in record time
What do you like best about the product?
Pagerduty is very capable, the interface is very complete and easy to understand for less skilled users, the dashboard allows you to visualize the incidents that are occurring by IP, it also allows you to observe the issues resolved, the configuration for network monitoring is very easy to perform, and I find that the analysis is robust and give a good accuracy on the problems that the core network is facing, I can order analysts by teams to take care of all the problems. The implementation was secure we had no problems for installation, I also like that it adds multiple types of alerts, in fact, you can also perform an audit of all incidents that happen and perform a good analysis for resolutions, it is a great task and security manager, and you can monitor the user's entire network from a secure space, all analytics are real time and do not require cumbersome configuration.
What do you dislike about the product?
We have very few integrations so far I think the most stable is the one we have done with ServiceNow products for the IT area, the integration with Jira is not a good complement, the prices are not as economical as I would like, but I think they adapt well to the needs required by a company. I would like an update in the user interface, perhaps something more attractive, the analysis despite being very detailed I think we should work more on the reports to make them more accurate. I also require that hey work better on the Android applications, I did not feel very comfortable using it.
What problems is the product solving and how is that benefiting you?
Since we implemented the software, as alerts allow us to better schedule and collect all the incidents in our organization. We organize the teams and take care of all the problems that occur, we also perform a management of tickets per user and reports of service provided. With PagerDuty we have managed to manage all incidents in an organized and effective way, it is also an infallible tool for network monitoring, we configure multiple alerts, and it has and allowed us to manage all our IT services with great efficiency and wisdom, data visualization and event logs for the IT area is another of the many services that we like the software is much cheaper than the competition and is well suited to our small business.
a reliable and modern tool for incident management
What do you like best about the product?
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
What do you dislike about the product?
The customer support sometime slow and high price of PagerDuty are the only real issues it has for my little company.
What problems is the product solving and how is that benefiting you?
To keep track of and coordinate issues across all of my platforms, I utilise PagerDuty.
It helps me manage workload automation effective.
It helps me manage workload automation effective.
A stable solution that saves time and easily integrates with other solutions
What is our primary use case?
The solution is used to alert the on-call users if we have priority-one or business-critical issues.
What is most valuable?
The product easily integrates with other solutions. We can do automation. The product is used for alerting.
What needs improvement?
It’s quite hard to reach the support team.
For how long have I used the solution?
I have been using the solution for more than two years.
What do I think about the stability of the solution?
I haven’t faced any problems with the tool’s stability. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Around 20 people, including users and stakeholders, use the product in our organization. I rate the scalability an eight out of ten. The scalability is good.
Which solution did I use previously and why did I switch?
I have used AlertFind and Opsgenie. It is easy to integrate PagerDuty with other applications like Jira, AWS, and Microsoft Teams.
How was the initial setup?
I rate the ease of setup an eight out of ten. The product is deployed on the cloud. It took us a few hours to deploy the tool.
What was our ROI?
The tool saves at least 20% of our time.
What's my experience with pricing, setup cost, and licensing?
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
What other advice do I have?
Overall, I rate the product an eight out of ten.
With multiple attractive integrations and reliable ecosystem, I highly recommend PagerDuty.
What do you like best about the product?
Pagerduty becomes important when integrating with Slack, notifications arrive in minutes you can be in the comfort of your thing and still receive without problem. Installation, progressive use and configuration are simple, there is no other word to describe it. The alerts are also set up without protocols, and they always give detailed steps to take so. I must also say that the programming for the guards is one of the best that the program has, achieving good responses to incidents that may arise, unlike other programs that make complicated scales everything becomes simple with the implementation of Pagerduty. The learning is automatic and can be done in sets, taking up again the interface is very intuitive, you can navigate it and basically understand all the options that are presented inside.
What do you dislike about the product?
I have had very few problems with the service, I consider that there are no errors in its implementation and that its use brings many benefits to our organization, however, the price of each license greatly increases the operating cost, the support service at the beginning is very aware of all user tasks, then many times does not answer requests, some problems we have experienced take time to be solved because the technical support takes time for solutions, applications for phones are far from what we can see on computer, they lack customization and need improvements.
What problems is the product solving and how is that benefiting you?
We always have staff on duty in the company, and we saw the need for a tool that would provide specific solutions PagerDuty notifies any anomaly, the guards became more effective, we are software developers, applications, and PagerDuty was another success in our portfolio of tools to provide better service to all our users. Currently, the software is in charge of equipment management, incident resolution within the technical department, in fact, it always provides us with important alerts and is programmed 24 hours a day.
Send your alerts anywhere with pagerduty
What do you like best about the product?
Pagerduty is one of hte most popular tool in the idustury for altering. It will help you to send alerts anywehre you want. If you wnat to attach someone's phone number, email or want to show alert on the slack channel pagerduty got you covered. Also if you follow on calls, pagerduty can manage that too. You can put the schedule and team members altering destination and pagerduty will itself change the oncall person as per schedule and start alerting.
What do you dislike about the product?
While pagerduty is an amazing tool, it hard to learn and it's interface is not that intutive and easy to use. Beginners might feel confused working on it for the first time. They might have to wirte their own policy and that have a steep learning curve. Also pagerduty is fairly expensive tool.
What problems is the product solving and how is that benefiting you?
Pagerduty helps us to react actively to downtime and make sure that we address the issue before our customers. It helps us to stay ahead and alerts to different channels helps to maintain flexibility that even if slack or teams notifications are off, concerned person will get email and a phone call too and that makes it extremly important. It makes us near to perfect.
An Incident Analysis tool that actually helps
What do you like best about the product?
Jeli lets me quickly explore what happened during an incident and *take notes about it*. This may sound obvious, but being able to pull these notes, classify them, establish them around the timeline, and share them with others...
Well, that is actually quite hard to find. It is a tool that just works, does its job well... and even helps us better understand our incidents. In fairly stressful situations, like after major incidents, trust me, you are happy to not deal with another highly clunky tool.
The team has been impressively responsive and open to feedback, with nearly all of our problems being quickly validated and heard. We use it weekly if not more, and it simply fit in our use case pretty well.
Well, that is actually quite hard to find. It is a tool that just works, does its job well... and even helps us better understand our incidents. In fairly stressful situations, like after major incidents, trust me, you are happy to not deal with another highly clunky tool.
The team has been impressively responsive and open to feedback, with nearly all of our problems being quickly validated and heard. We use it weekly if not more, and it simply fit in our use case pretty well.
What do you dislike about the product?
They added some "AI" features and are talking of exploring that space even more. I honestly think this is distracting them from the strength of the tool, and I hope they really see it as an experiment that they can easily fold out.
What problems is the product solving and how is that benefiting you?
Jeli allows us to create incidents, manage our status, close our incidents, and then support us in post-incident analysis to extract lessons learned. It helps us get better feedback faster from our incidents into our practice and organization, by making analysis incidents and exploring the data coming from them a breathe.
Modernizing SOCs with AI tech
What do you like best about the product?
The ability to reduce noise.
It can help us control the numbers of incidents coming in.
It can help us control the numbers of incidents coming in.
What do you dislike about the product?
There is a lot of info and configurations for people to learn.
What problems is the product solving and how is that benefiting you?
It helps reduce the noise from alerting.
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