PagerDuty Operations Cloud
PagerDutyExternal reviews
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An efficient and effective way for us to manage our Out of Hours
What do you like best about the product?
easy alerting and management of out of hours calls
What do you dislike about the product?
would love it to be able to ingest our separate out of hours mailbox
What problems is the product solving and how is that benefiting you?
reduction in downtime for business critical services across site
Core Meltdown Monitoring on steroids
What do you like best about the product?
Whenever something happens, PagerDuty wakes us up first, even when we are not sleeping. It never fails.
What do you dislike about the product?
It can destroy your night's rest in no time.
What problems is the product solving and how is that benefiting you?
Immediate Action triggering.
User friendly
What do you like best about the product?
Option we have on this platform to get alerts and on time is way too awesome. Kind of traffic you handle doesn't affect your performance.
What do you dislike about the product?
Ux/ Ui is not that bad, but can be improved, because searching within account is tedious task.
What problems is the product solving and how is that benefiting you?
Getting real time alerts
Safeguard for our system
What do you like best about the product?
PagerDuty is an efficient way of doing the alerting when it is required to collect the data from a few sources and notify only the relevant persons via the means those people prefer.
What do you dislike about the product?
Sometimes, it feels like PagerDuty is meant for big corporations with many teams/departments where the incident process is complicated. Building something really simple is not possible or obvious and requires thinking of the play scenarios in the terms of a big company.
What problems is the product solving and how is that benefiting you?
Pagerduty provides a vital part for our system making a bridge between automated monitoring and us humans. Being a small company, we could not afford having a dedicated team of Operations who keeps an eye on the system. Instead, we invested some time building several layers of monitors that all are integrated into Pagerduty. PagerDuty then do the rest---Collects the alerting data and notifies only the relevant people giving them the relevant data to react.
On point alerts, on multiple channels
What do you like best about the product?
I can sleep well at night, knowing that if something happens, PagerDuty will alert me and keep it going until it knows I am informed.
What do you dislike about the product?
Sometimes it does not understand the digit I send during the phone call.
What problems is the product solving and how is that benefiting you?
We have multiple systems that can have downtimes or can encounter issues, but we can connect all those systems to one alert tool.
Recommendations to others considering the product:
You can rely on its escalation policy.
Reliable and robust
What do you like best about the product?
PagerDuty allows for us to effectively scale our oncall and escalation paths across many teams and schedules. It is very easy to learn and manage from an admin side.
What do you dislike about the product?
Reporting and historical incident tracking interface is not the best.
What problems is the product solving and how is that benefiting you?
We provide off hours support with 10+ teams and escalations paths. We use it for automated alerting from system generated alerts as well as notification triggers from clients directly.
Great tool for incident management
What do you like best about the product?
1. Easy to get support on your products and manage the support schedule
2. Incident analysis and looking back for product improvements on MTTR, MTBF etc is nice
2. Incident analysis and looking back for product improvements on MTTR, MTBF etc is nice
What do you dislike about the product?
The scheduling logic sometimes gets too hard to debug, esp if there are conflicts. The UI does not alert on conflicts very well
What problems is the product solving and how is that benefiting you?
Since pagerduty, it's become a single tool for support management
Suits every DevOps Emergency needs
What do you like best about the product?
Pagerduty tool is really helpful for DevOps in emergency needs. It alerts everyone in all timezones with various options.
What do you dislike about the product?
Nothing much to dislike. We liked all the features that Pagerduty provided
What problems is the product solving and how is that benefiting you?
We are solving our needs related to responding to IT emergencies
Straightforward, but essential.
What do you like best about the product?
We use pagerduty primarily for alerts for our systems. Even though it's relatively simple in it's takes, it's 100% essential for our business.
What do you dislike about the product?
In a word, setup. It took a bit to get setup, which i suppose is expected, but still it took a bit. Also it didn't work one time but i'm not sure that was pagerduty's fault.
What problems is the product solving and how is that benefiting you?
Instant downtime alerting. I realize there's a few other products that do this but Pagerduty has worked great for us after it was setup.
Recommendations to others considering the product:
Maybe get some third party help with the setup if you aren't completely sure on how to set it up.
Great
What do you like best about the product?
Loves that Pagerduty alerts via email, message and call. It helps us make sure we don't lose track of the alert and then re-alert it after a scheduled time again.
What do you dislike about the product?
UI could have been better.
Incident response integration can be improved.
Incident response integration can be improved.
What problems is the product solving and how is that benefiting you?
System Correctness.
System Uptime.
System Latency.
System Uptime.
System Latency.
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