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Pager duty from setup to execution is very easy
What do you like best about the product?
Pager duty from setup to execution is very easy.
What do you dislike about the product?
Disturbing us in the nights and persistently calling us
What problems is the product solving and how is that benefiting you?
all business pressing issues.
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Day to day user
What do you like best about the product?
It always gets you up with multiple levels of alarms
What do you dislike about the product?
Not being flexible enough about email rules, not being able to connect multiple incidents to anither
What problems is the product solving and how is that benefiting you?
Help desk/ monitoring notification
PagerDuty is the key to keep everything under control
What do you like best about the product?
For over 2 years PagerDuty allowed us to be on top on any issue that can occur on our production and testing environments, helping us to monitor our software and infrastructure with different tools that will trigger alerts at different levels with the provided integrations. Being aware of issues before the customer is a must for DevOps
What do you dislike about the product?
More that a dislike I suggest to improve the mobile app to allow similar functionality as the web portal
What problems is the product solving and how is that benefiting you?
Incident awareness, transparent visibility of incidents within our company, post-mortem manageability, fast response
Recommendations to others considering the product:
PD is always on top of your infrastructure and software incidents that will help you get to a 99.999% uptime.
pager duty rocks!
What do you like best about the product?
I like simple easy to use interface and being able to see where audit trail. It ensures someone is responsible for handling incidents at our company.
What do you dislike about the product?
Some times I have permission issues accessing details that I want - however this is minor complaint.
What problems is the product solving and how is that benefiting you?
We use it to escalate support tickets during off-hours in our company. It really helps us connect to correct on call engineer and have clear chain of responsibility in case escalation is missed.
Recommendations to others considering the product:
keep it up!
PagerDuty Review
What do you like best about the product?
Really simple to use. Works as expected
What do you dislike about the product?
Integration with StatusPage is subpar. When we have scheduled mait on a component, PD should be automatically muted for that component
What problems is the product solving and how is that benefiting you?
Immediate, consistent, reliable contact
Great tool to get in touch with the right team on weekend.
What do you like best about the product?
Great tool to get in touch with the right team on weekend. All we need to do is to send an email to the email ID with the details.
What do you dislike about the product?
Once the page is sent out no visibility as to who its pinging, if someone answered it or how long its going to take.
What problems is the product solving and how is that benefiting you?
Weekend On-call Sev1 issue with the customer, great to get in-touch with R&D
Simple user interface to acknowledge and handle the real-time incidents
What do you like best about the product?
- Its plugin to all the other softwares like Jenkins, Email, Java REST interface are helpful to automate the process of handling incidents in our software.
- Usage metrics across different projects and users is useful for our team to identify which micro services has majority of the incidents raised.
- Usage metrics across different projects and users is useful for our team to identify which micro services has majority of the incidents raised.
What do you dislike about the product?
- Very rarely I see some of the incidents are missed out at my Level. It gets escalated to next level. I do see that an incident was raised as per PD history, but I didn't receive any call of my cell phone.
- I remember when I had switch cell phone to different service provider, then transferring my PD account was not easy.
- I remember when I had switch cell phone to different service provider, then transferring my PD account was not easy.
What problems is the product solving and how is that benefiting you?
We mainly use to alarm micro services owners when a certain customer issues are noticed in our Product. Also, used in triggering an incident from continuous running automation job thats monitoring the performance of our product or any feature breakage while continuous integration
Recommendations to others considering the product:
Good to use!
Great for emergencies
What do you like best about the product?
The pageout functionality. It really helps our team.
What do you dislike about the product?
Anytime there's downtime. Without it, we can't reliably be on-call.
What problems is the product solving and how is that benefiting you?
It helps our on-call schedule. It allows us to deal with emergencies.
Recommendations to others considering the product:
Learn how to manage schedules in PagerDuty!
A reliable tool in the on-call toolbox
What do you like best about the product?
PagerDuty has a number of features I appreciate -- the apps are intuitive in all the formats I use them in; the scheduling is reliable; and even when PagerDuty has had issues their redundancy has meant I've gotten alerts for my system anyway. Additionally they handle our very complex set-up well.
What do you dislike about the product?
I can get alerts from some apps forwarded from my iphone to my fitbit. An integration for that would be nice.
What problems is the product solving and how is that benefiting you?
Prior to using PagerDuty our tier 1 team was handling on-call notifications by editing the contact file in our monitoring software. PagerDuty was day to that night. After our initial contract was up we tried a different notification software and Tier 1 and engineers began requesting PagerDuty almost immediately. It allows us to have different channels of alerts and to efficiently switch between them -- which the other software didn't have. We can also direct less urgent alerts to appropriate communication tools -- like Slack.
Best on-call experience...
What do you like best about the product?
We heavily use this tool and love it. It offers lots of levels of details, easy to manage rotation groups, and so far had no interruption. Will certainly continue using it internally and externally.
What do you dislike about the product?
Nothing off the top of my head as an immediate concern.
What problems is the product solving and how is that benefiting you?
On-call rotations.
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