PagerDuty Operations Cloud
PagerDutyExternal reviews
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PagerDuty Review
What do you like best about the product?
On-call rotation and override. Intelligent alert groupings.
What do you dislike about the product?
none for now. my experience is satisfactory so far
What problems is the product solving and how is that benefiting you?
no more pages at night when teams are distributed.
Recommendations to others considering the product:
none so far
Works without issue and new updates are frequest
What do you like best about the product?
I like that it works and we do not really have to worry about it failing to page us in a critical situation
What do you dislike about the product?
This is trivial, but there are some interface options that can get clunky...such as when scheduling an override. But like I said these are trivial and if this is the biggest issue then so be it.
What problems is the product solving and how is that benefiting you?
We are solving the problem where we are unable to schedule our client's paging options within their systems to fit our workflow. With PagerDuty we can redirect notifications and manage them in our own system, in our own way. We also use it to make sure the right people do not get missed on key communications.
Recommendations to others considering the product:
If you need paging, look no farther.
Complete incident management tool, with various integrations, all as SaaS.
What do you like best about the product?
I guess, what I like about PagerDuty is because since they are one of the first SaaS Incident Management and IT Alerting tool, they are almost integrated with any other open source and proprietary tool on the DevOps universe. You can choose your stack freely, without concerning about the alerting integrations.
What do you dislike about the product?
The tool is just a bit pricey compared to the competition and in between offered plans. Organizing the shift table is somewhat frustrating, whenever there is an employee circulation in the teams responsible, we are getting a bit nervous about not breaking the current chain of shifts while making the appropriate changes.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us realize and solve problems that we can not acknowledge quickly without. Sometimes you can miss your SMS or Email alerts, because maybe you are in a theatre or sleeping or your teammate couldn't acknowledge an incident on time, etc.. So, things bounce forward to interested parties depending on the services that is offered. You simply can't miss anything with this tool if it is properly configured.
Pretty good tool for running on-call rotations
What do you like best about the product?
- is feature rich
- can manage multiple schedules and people
- admin features are pretty solid
- is mostly very reliable
- mobile apps are good
- can manage multiple schedules and people
- admin features are pretty solid
- is mostly very reliable
- mobile apps are good
What do you dislike about the product?
- some of the UX is pretty un-intuitive
- integration with Google Calendar isn't great and isn't dynamic, this is a big downside
- integration with Google Calendar isn't great and isn't dynamic, this is a big downside
What problems is the product solving and how is that benefiting you?
I'm primarily trying to manage multiple oncall rotations and the people on them. The main value is that this eliminates management overhead and builds determinism and structure into this process.
An indispensable tool for the agile startup
What do you like best about the product?
PagerDuty is reliable and easy to configure. When moving fast and breaking things, we rely on PagerDuty to keep us honest, and sometimes up at night fixing our mistakes.
What do you dislike about the product?
Scheduling staggered schedules for small teams took a little trial and error, but we got it working.
What problems is the product solving and how is that benefiting you?
having PagerDuty relieves developer/ops stress as we know we'll be notified of a problem right away. We can often have fixes out within minutes.
pagerduty fits the bill
What do you like best about the product?
The ability to set different on-call schedules and escalations works great.
What do you dislike about the product?
Nothing really to dislike. pagerduty was designed to do what it does and it does what it was designed to do.
What problems is the product solving and how is that benefiting you?
On-call scheduling, escalations. Better customer support.
Best Solution for our Needs
What do you like best about the product?
the ease of use is the best asset of this software. This is the best standby solution we have ever used.
What do you dislike about the product?
The only thing I dislike is it lacks the ability to change schedules on the app
What problems is the product solving and how is that benefiting you?
This is the best standby solution we have used. It is well worth it.
Recommendations to others considering the product:
Well worth it
Flawless service
What do you like best about the product?
We have had pagerduty for almost a decade and has never had any issues. I believe there was only one time I did not get a page but I think is was related to the oncall cell phone being out of service range.
What do you dislike about the product?
It was difficult to learn at the time because of so many bells and whistles
What problems is the product solving and how is that benefiting you?
We never miss a call
Recommendations to others considering the product:
We currently do not use PagerDuty to the extent of it's capabilities. It has the ability to do soooo much more.
Great Solution to a Problem!
What do you like best about the product?
Pager Duty's customizability is fantastic and we love the fact that we can adjust schedules/escalation policies so easily, as well as that each user can set their own preferred alert method (call, versus push notification, versus email, versus text)
What do you dislike about the product?
Costs are incredibly high once you exceed 6 users, so as a result we don't purchase it for all employees even though we want to.
What problems is the product solving and how is that benefiting you?
We are able to provide much faster alerting to on-call employees so there is no longer a discrepancy with who is supposed to respond after hours.
Great tool to alert the team in case of an incident
What do you like best about the product?
1. Ease of creating schedules and escalation policy
2. Support for the various alerting mediums and users customization according to his/her preference
2. Support for the various alerting mediums and users customization according to his/her preference
What do you dislike about the product?
There should be an option to
1. alert the person on call multiple times before escalating
2. escalate one by one in the next layer and stop escalating if someone already acknowledges the alert
1. alert the person on call multiple times before escalating
2. escalate one by one in the next layer and stop escalating if someone already acknowledges the alert
What problems is the product solving and how is that benefiting you?
1. Alerting the team in case of an incident
2. Automatic alerts via metric monitors
3. It's good to not involve (get the attention of) everyone in the team in case of an incident
4. Escalation policies to alert the next level on call
2. Automatic alerts via metric monitors
3. It's good to not involve (get the attention of) everyone in the team in case of an incident
4. Escalation policies to alert the next level on call
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