PagerDuty Operations Cloud
PagerDutyExternal reviews
935 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool for alerting
What do you like best about the product?
The integrations with other platforms make it extremely useful; we use it with New Relic, and also with their generic e-mail integration that allows other monitors to send alerts to a custom email address to trigger an alert. The ability to send voice alerts is very useful for us, as is the mobile app (we use it to check and update the status of an incident when there is one ongoing).
What do you dislike about the product?
Sometimes alert resolutions are delayed, or alerts are queued in a way that i get a second alert about the same issue, despite the fact that I already marked it as resolved. It's a minor issue but it could be improved.
What problems is the product solving and how is that benefiting you?
Pager Duty helps ensure that if our platform experiences an outage or other incident that we get notified about it immediately.
Recommendations to others considering the product:
It seems very simple but it is a very effective tool; it works as advertised and gets the job done.
Always notifies me of issues
What do you like best about the product?
PagerDuty does its main job really well: notifying me of alerts. I have a team of several engineers who are in various on call rotations and I trust PagerDuty completely to alert us if our systems fire off an alert to PagerDuty. The only times I've ever failed to get a notification from them it was because I had problems with cell networks.
What do you dislike about the product?
All the extra stuff. PagerDuty is trying to be a bigger platform and do things other than delivering messages. I'd really love it if they spent more time focusing on core features, like richer on call rotation features and smarter incident identification from alerts, and less time on AI and other nice-to-haves that are not reasons why I use PagerDuty.
What problems is the product solving and how is that benefiting you?
Make sure everyone who needs to know gets notified when there is a problem with our services.
Great, reliable service. UI and Customizability could be improved
What do you like best about the product?
Pagerduty's paging service is very reliable. We heavily rely on pagerduty in production and have not seen a missed pager once received by pagerduty.
What do you dislike about the product?
There could be a lot of usability and customization improved with the web UI.
Specifically:
- The scheduling UI is not very customizable
- The ordering of members in a schedule doesn't always appear as expected
- Updating/scripting to allow more complicated scheduling is not supported. We have to enter these manually
- The components (Team -> Services -> Escalation Policy -> Schedules) is very hard to navigate through the web UI
- Analytics UI is not very usable. There's no URL that can take you directly to a Service, we always have to select Team, Then Services, Then Escalation policy
- Allowing users to choose what to graph in the analytics platform would be very helpful
- Better separation of alert tiers (High Vs Low) in Analytics will help us understand how often we are paged.
Specifically:
- The scheduling UI is not very customizable
- The ordering of members in a schedule doesn't always appear as expected
- Updating/scripting to allow more complicated scheduling is not supported. We have to enter these manually
- The components (Team -> Services -> Escalation Policy -> Schedules) is very hard to navigate through the web UI
- Analytics UI is not very usable. There's no URL that can take you directly to a Service, we always have to select Team, Then Services, Then Escalation policy
- Allowing users to choose what to graph in the analytics platform would be very helpful
- Better separation of alert tiers (High Vs Low) in Analytics will help us understand how often we are paged.
What problems is the product solving and how is that benefiting you?
Ensure 24/7 production systems are running smoothly
Amazing Pager Duty
What do you like best about the product?
I really like the way that I can schedule a on call rotation schedule and the Pager Duty automatically call my colleagues . Thera are a lot of integration with Slack and service now tool that we already did. I really would like to integrate the pager duty with Jira to create stories cards automatically. We integrate the Pager Duty in slack, so we can pager anyone using our slack channel.
What do you dislike about the product?
I really dislike the possibility to integrate Pager Duty into Jira Kanban Tool, so this automation could create a story and facilitate our life.
What problems is the product solving and how is that benefiting you?
All Incidents are automatically paged by PagerDuty. We can save time and costs because we don't need an employee working in a different shifts. We don't need operational center to monitoring our work queue. All call is made automatically without human intervention.
Recommendations to others considering the product:
PLease, consider to integrate Jira and Pager Duty to create stories when we are called.
The best solution to trigger a panic attack
What do you like best about the product?
Schedules and over rides are simple and easy to configure as well as when, where and how the alters make it to your device, desktop or team
What do you dislike about the product?
I would love to see a way to create multiple maintainance windows with the same criteria. Right now it has to be done for each day individually
What problems is the product solving and how is that benefiting you?
We have a fairly complex echo system that requires the ability get the right people involved quickly. We have made incidents more easily tracked as well as provided an extra level of transparency. Timeliness are easier to find and gaps are easily identified
Recommendations to others considering the product:
Great product. I am not privy to pricing, but this is a top rate solution. Best solution to trigger panic attacks
makes my job easier. no need to fear missing an alarm
What do you like best about the product?
1) Being able to customize notification methods, and having multiple types of notifications. And each user can set theirs for what works best for them. 2) Peace of mind! Having an escalation policy means there's no worry about incidents going unhandled. 3) That it integrates with Slack so I can acknowledge and resolve incidents from Slack chats. This is what I end up doing 90% of the time, rather than using the web or mobile apps.
What do you dislike about the product?
1) The web and mobile apps can be slow. 2) Setting overrides in the web app takes more mouse clicks than I think is necessary. This is about the only thing I use the web app for.
What problems is the product solving and how is that benefiting you?
More confidence that problems are being handled. Because it will continue to bother you until you acknowledge, there's no worry about sleeping through an emergency. That occasionally happened before we started with PD because we relied on push notifications from our email client. PD = more confidence and less stress.
Great tool for monitoring critical events
What do you like best about the product?
You can customize what alerts are captured and the many ways I can be notified.
What do you dislike about the product?
I would like to see more capabilities around alarm suppression.
What problems is the product solving and how is that benefiting you?
Up/down status of critical integrations
PagerDuty Review
What do you like best about the product?
Real time pings and the app is good for what it needs to do.
What do you dislike about the product?
The way schedules are shown isn't very intuitive. I would like one screen where I can easily see primary and secondary rotation schedules for the next couple months overlaid on a calendar. If I could drag and drop an engineer's segment to do an override, it would also be cool.
What problems is the product solving and how is that benefiting you?
We get notified on issues immediately that we've configured that way.
Recommendations to others considering the product:
Be sure to spend some time setting up teams and making it easy for team members to put in overrides.
Pagerduty has pretty good UI
What do you like best about the product?
The pagerduty is very reliable, so far we haven't gotten paged without an actual issue or vice versa. UI is good for searching/acknowledging/etc. Also the number of integrations with pagerduty is very helpful.
What do you dislike about the product?
Sometimes it is hard to search the exact pagery duty alert. Also if there is an easy way to test pagery duty alert, it will be great. Adding/removing people on pagerduty messes up the whole schedule
What problems is the product solving and how is that benefiting you?
Some problems we solve with pagerduty is the oncall schedule that we have. It makes sure that pagery duty rotations are seamless. It allows the team to be accountable for deploys.
Best in class incident management tool
What do you like best about the product?
It just works! PagerDuty integrates easily with every monitoring tool in our stack. While it works well out of the box, it's also highly configurable for our specific needs.
What do you dislike about the product?
Some of the outbound integrations e.g. Slack could do with improvement; as could documentation of best practice usage
What problems is the product solving and how is that benefiting you?
PagerDuty enabled us to set up a reliable on-call rotation and has continued to support us through our evolution and growth
Recommendations to others considering the product:
It's worth paying extra for; significantly better than OpsGenie and VictorOps
showing 511 - 520