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When it comes to functionality and integration with alerting systems, no one beats PagerDuty.
What do you like best about the product?
The interface for this PagerDuty is just awesome that I use it during my financial works. The interface is of manageable size which eases navigation. Something that I also appreciate is the sound notifications that wake me up even when it is in the middle of the night. We integrate with tools like Jira thus increasing its functions that in turn aid our workflow.
What do you dislike about the product?
I find the night mode missing on the web view and it might strain my eyes too much when using it at night after very long hours. Additionally, the mobile app may have enhanced sound alerts for incidents and even added face id recognition to improve security.
What problems is the product solving and how is that benefiting you?
PagerDuty has been a useful tool for handling unexpected financial Events smoothly. Immediate prompts notify me when there are urgent matters that require my immediate attention so that I can avert financial losses. As a result, this aspect keeps our financiers on toes while we maintain our operational efficiency.
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Leading the way for Incident Management
What do you like best about the product?
Jeli has been fantastic to work with and they are at the forefront of incident management. I have been working with Lesleanne and her team for a few months now and they are always willing to help or take on feedback. They are changing the way that we do incident analysis, and they are always introducing much needed capabilities. It is very well designed and so easy to use.
I look forward to our continued work together and seeing what they have in the pipeline.
I look forward to our continued work together and seeing what they have in the pipeline.
What do you dislike about the product?
Jeli has so much to work with. The only downside is I need more time to play around with it!
What problems is the product solving and how is that benefiting you?
Jeli is making PIRs fun and from those PIRs they are extracting really useful data when it comes to how people are experiencing incidents and it brings to light issues that may not have been clear before using the Learning Center functionality. I believe that LFI is really important for companies to really shift the needle and Jeli does this really well.
It's hard to imagine a better incident management tool
What do you like best about the product?
Jeli provides the structures and reminders the team needs without getting in the way. It's got a low barrier to creating incidents, automated workflows are incredibly optional, and the incident reports at the end are informative and readable. We use it for every incident and the incident overviews are great at giving Customer Support the right amount of information.
What do you dislike about the product?
It can take a long time to really put together a good timeline and determine which messages are the most critical.
What problems is the product solving and how is that benefiting you?
Jeli provides a light weight way to structure incidents. Easy to forget pieces of process like updating the incident status can be automated through reminders for example. We bought it for incident reporting, but we use it for every incident because it makes the actual incident process so much smoother.
Amazing product, awesome team
What do you like best about the product?
Great insights into our incidents. Helps our incident responders write awesome incident reviews that make it easy for others to learn from. Beyond a really great product, the team truly treats us like partners, and have gone out of their way to help us level up our incident response and review process.
What do you dislike about the product?
I haven't seen any so far, it's been a huge help and the people we work with are incredible resources.
What problems is the product solving and how is that benefiting you?
Incident review, along with all of the learning that is necessary to make incidents have value for our teams and our customers.
An Incident Analysis tool that actually helps
What do you like best about the product?
Jeli lets me quickly explore what happened during an incident and *take notes about it*. This may sound obvious, but being able to pull these notes, classify them, establish them around the timeline, and share them with others...
Well, that is actually quite hard to find. It is a tool that just works, does its job well... and even helps us better understand our incidents. In fairly stressful situations, like after major incidents, trust me, you are happy to not deal with another highly clunky tool.
The team has been impressively responsive and open to feedback, with nearly all of our problems being quickly validated and heard. We use it weekly if not more, and it simply fit in our use case pretty well.
Well, that is actually quite hard to find. It is a tool that just works, does its job well... and even helps us better understand our incidents. In fairly stressful situations, like after major incidents, trust me, you are happy to not deal with another highly clunky tool.
The team has been impressively responsive and open to feedback, with nearly all of our problems being quickly validated and heard. We use it weekly if not more, and it simply fit in our use case pretty well.
What do you dislike about the product?
They added some "AI" features and are talking of exploring that space even more. I honestly think this is distracting them from the strength of the tool, and I hope they really see it as an experiment that they can easily fold out.
What problems is the product solving and how is that benefiting you?
Jeli allows us to create incidents, manage our status, close our incidents, and then support us in post-incident analysis to extract lessons learned. It helps us get better feedback faster from our incidents into our practice and organization, by making analysis incidents and exploring the data coming from them a breathe.
Incident Analyst's most trusted tool
What do you like best about the product?
I like the flexibility of Jeli. It acts as a Swiss army knife for incident analysis and can support a wide array of uses to learn more from incidents.
I use it every day and it has made analysing incidents so much easier (and fun) compared to doing it manually.
Being able to pull in multiple incident Slack channels and individual messages allows me to tell more interesting and complex incident narratives. The end results with the visual narrative look better too.
Creating the narratives takes effort but it forces the investigators to pause and look closely at what happened. Investigators pick up on a lot more threads to pull on in the investigation and for the Post Incident Review meeting which leads to better insights and more engaging PIRs.
I use it every day and it has made analysing incidents so much easier (and fun) compared to doing it manually.
Being able to pull in multiple incident Slack channels and individual messages allows me to tell more interesting and complex incident narratives. The end results with the visual narrative look better too.
Creating the narratives takes effort but it forces the investigators to pause and look closely at what happened. Investigators pick up on a lot more threads to pull on in the investigation and for the Post Incident Review meeting which leads to better insights and more engaging PIRs.
What do you dislike about the product?
Could support conversations between incident analysts and readers of the report better
What problems is the product solving and how is that benefiting you?
We use Jeli for Incident Analysis (after incident is resolved).
Different roles use the tool to a different extent.
a) In my department at the higher level we use Jeli to gain an overview across incidents and make use of the exec summaries.
b) At a group level we also use Incident Narratives and Takeaways that allow non-responders to understand what happened and what we learned. It also allows us to see patterns.
c) Individual Incident Investigators, often Team Leads/Lead Engineers/Principal Engineers or Senior Engineers, create Incident Narratives to build a better understanding of what happened even for incidents where we don't run a PIR.
d) Investigators use Jeli during the PIR meetings to summarise the incident via the visual narrative timeline and capture insights from the PIR meeting in the takeaway section afterwards
e) We also sometimes use Jeli as a training/education tool in that we analyse the coordination and communication aspects of past incident response and use that to teach other incident responders.
Different roles use the tool to a different extent.
a) In my department at the higher level we use Jeli to gain an overview across incidents and make use of the exec summaries.
b) At a group level we also use Incident Narratives and Takeaways that allow non-responders to understand what happened and what we learned. It also allows us to see patterns.
c) Individual Incident Investigators, often Team Leads/Lead Engineers/Principal Engineers or Senior Engineers, create Incident Narratives to build a better understanding of what happened even for incidents where we don't run a PIR.
d) Investigators use Jeli during the PIR meetings to summarise the incident via the visual narrative timeline and capture insights from the PIR meeting in the takeaway section afterwards
e) We also sometimes use Jeli as a training/education tool in that we analyse the coordination and communication aspects of past incident response and use that to teach other incident responders.
Easy to use!
What do you like best about the product?
The UI is very intuitive and sleek. We love using Jeli for incident reviews! Being able to export incident messages straight from Slack into Jeli to create a timeline is very useful.
What do you dislike about the product?
There are a few features that would make Jeli even better, just as having the ability to collaborate on the meeting notes together. Otherwise, I don't dislike Jeli at all.
What problems is the product solving and how is that benefiting you?
Jeli is making it easier for us to conduct incident reviews and facilitate learnings/healthy discussions around incidents.
Modernizing SOCs with AI tech
What do you like best about the product?
The ability to reduce noise.
It can help us control the numbers of incidents coming in.
It can help us control the numbers of incidents coming in.
What do you dislike about the product?
There is a lot of info and configurations for people to learn.
What problems is the product solving and how is that benefiting you?
It helps reduce the noise from alerting.
Great and effective platform for incident management
What do you like best about the product?
The platform has everything you need for using as a tool to learn from incident. It has all the cool features that you can use for PIR meetings, and also the team is great at getting feedback to improve their tools and fix any issues that may arise.
What do you dislike about the product?
Maybe the learning curve is not really low, so you still need to learn it a bit, but then after 1 or 2 times using it, it will be super easy.
What problems is the product solving and how is that benefiting you?
It helps to provide the tool to be easy to learn from incident, by exploring different angles of the incidents.
Allows us to spend more time on learning from incidents!
What do you like best about the product?
For us, Jeli has been great for eliminating the burden of managing the administrative side of incidents. As an enterprise company, we work hard to monitor the impact that incidents have on our business, and that comes with some administrative tasks to ensure we capture the right information. Jeli has allowed us to automate many of our processes and enable our engineers to declare and go.
Aside from the IR bot, the actual narrative builder has been a huge time saver with auto import of the information we need whereas we had to scrub slack for all related events and messages and run our retros from a Google Doc. For incident management, the most important part of it all is recovery and learning about happened, by removing the overhead of data collection, we're able to jump right in with no hesitation and are retro-ing more often because the burden of preparing the necessary information is taken care of for us.
The Jeli team as a whole has been incredible! They're exceptionally responsive, friendly, and care deeply about their customers. They've gone as far as building out custom functionality to support us and listen to their customers need. Special shout out to Lesleanne who has been our primary contact and an absolute joy to work with. I'm excited to see what Jeli comes up with in the future, as from what I've seen, the roadmap looks very promising.
Aside from the IR bot, the actual narrative builder has been a huge time saver with auto import of the information we need whereas we had to scrub slack for all related events and messages and run our retros from a Google Doc. For incident management, the most important part of it all is recovery and learning about happened, by removing the overhead of data collection, we're able to jump right in with no hesitation and are retro-ing more often because the burden of preparing the necessary information is taken care of for us.
The Jeli team as a whole has been incredible! They're exceptionally responsive, friendly, and care deeply about their customers. They've gone as far as building out custom functionality to support us and listen to their customers need. Special shout out to Lesleanne who has been our primary contact and an absolute joy to work with. I'm excited to see what Jeli comes up with in the future, as from what I've seen, the roadmap looks very promising.
What do you dislike about the product?
Thus far, nothing that we've disliked! We've requested a few customization options which are on Jeli's roadmap and they've been great in working with us and their other customers to influence prioritization of their features. One thing that I do love about Jeli is the simplicity, whereas other incident management platforms feel bloated or like they're trying to do too much.
What problems is the product solving and how is that benefiting you?
Reducing the burden of administrative tasks which allows our teams to better focus on learning.
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