PagerDuty Operations Cloud
PagerDutyExternal reviews
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Good system for server monitoing
What do you like best about the product?
It's an excellent system with many flexible options to set up the ,monitoring rota.
What do you dislike about the product?
It's not that i dislike but it could be better if it can ask for a comment for actions to a trigger like acknowledge, resolve.
What problems is the product solving and how is that benefiting you?
It gives the flexibility of setting up alerting rules in various levels.
Incident Management done right with little rough edges around user experience
What do you like best about the product?
I really like the documentation which appears next to each setup process and various guides on incident management.
What do you dislike about the product?
I am currently part of multiple team setup and It is not easy to navigate between multiple team's services.
Also the SSO login experience was not smooth. Initially my account was setup using email address and later setup as SSO when I requested it via my company's admin. Currently I am getting 400 when I try to login to my PagerDuty account via my company's onelogin SSO page.
Also the SSO login experience was not smooth. Initially my account was setup using email address and later setup as SSO when I requested it via my company's admin. Currently I am getting 400 when I try to login to my PagerDuty account via my company's onelogin SSO page.
What problems is the product solving and how is that benefiting you?
We are trying to formalize process of incident management reporting and on call schedules among team members. We have now setup the on call schedules enabled teams to setup their own incident management policy.
Good On Call software
What do you like best about the product?
Easily configurable.
Allows testing the different alarms.
The schedule can be exported to Google calendar.
Allows testing the different alarms.
The schedule can be exported to Google calendar.
What do you dislike about the product?
The "schedule" in the Android app only shows the schedule for the day, cannot see future dates/calendar. Really annoying.
What problems is the product solving and how is that benefiting you?
On Call schedule for software systems.
Great Platform for Support Channel Management
What do you like best about the product?
The rule customization is very robust. I like the ability to set different settings by user and by contact channel. The ability to customize your contact management by text, phone call, email. etc. is very powerful
What do you dislike about the product?
The on-call timeline could be better designed. I would prefer to see some sort of calendar view over the current vertical timeline.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to manage on-call support schedules and manage outreach strategy during outage incidents.
We are seeing efficiency gains from multiple perspectives. Quicker first response time, streamlined communication between channels and less time spent managing support schedules.
We are seeing efficiency gains from multiple perspectives. Quicker first response time, streamlined communication between channels and less time spent managing support schedules.
Great for teams that have an On-Call Schedule
What do you like best about the product?
Makes it easy to implement escalation and on-call policies and rotations.
What do you dislike about the product?
Doesn't provided great support for trading on-call shifts with someone if you're going to be one vacation. Can be done, but it's not super straight forward.
What problems is the product solving and how is that benefiting you?
Peace of mind knowing that if we have an incident that the correct people will be notified and we can get the issue resolved quickly.
Recommendations to others considering the product:
Make sure that your Pager Duty configuration and policies reflect how your team actually works or you'll get little value from the tool.
No problems so far
What do you like best about the product?
The phone calls and voicemails are very helpful. They definitely get my attentions when there is an issue.
What do you dislike about the product?
I wish that you could acknowledge issues for a longer amount of time. Some issues take longer than 30 minutes to fix. Receiving a phone call when you are in the process of fixing an issue can be annoying.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to alert us when problems arise across the system
Good solution
What do you like best about the product?
It helps you focus on the actionable issues and lessen the number of complaints from upper management in regards to the response time. The best feature of this app is that it can be integration with almost any solution such as AWS monitoring, DataDog, Rollbar, and bunch of custom integration tools. Notification from their smart mobile app is user friendly app feature.
What do you dislike about the product?
The escalation rules are not clear. Editing schedules could be easier. Initial setup is not really intuitive and it could be easier.
What problems is the product solving and how is that benefiting you?
While we have many alerts from various source of monitoring apps, it helps us reduce to amount of alerts for relevant issues need to be reported.
Recommendations to others considering the product:
Solid solution, but it is expensive.
Cool product
What do you like best about the product?
Accessibility of any incident, schedule or profile
What do you dislike about the product?
Enhancements don't come fast enough as there is so much more of my process that needs automating
What problems is the product solving and how is that benefiting you?
Link incidents into other parts of SDLC
Transparency into urgency and responsibility
Transparency into urgency and responsibility
Recommendations to others considering the product:
Any good startup or technology based software company will need this product
Alerts and notifications Management contributing resource management
What do you like best about the product?
Amazingly simplified our on-call systems and made it, knowing all problems alerts and notifications are paged out to our techs. efficiently manage notifications from internal and external sources in a timely manner and helping to manage resource.
What do you dislike about the product?
Sometimes getting false alerts and notifications
What problems is the product solving and how is that benefiting you?
Simplified in monitor several key aspects of our software using AWS. Things like latency, fatals, and health checks. Using Cloud watch alarms integrated server notifications.Amazingly simplified our on-call systems and made it, knowing all problems alerts and notifications are paged out to our techs. efficiently manage notifications from internal and external sources in a timely manner and helping to manage resource.
Recommendations to others considering the product:
The benefits include time and resource management
Pager Duty is Great
What do you like best about the product?
The product was very easy to learn, setup, and integrate
What do you dislike about the product?
I wish I could put more conditionals into escalations through scripting
What problems is the product solving and how is that benefiting you?
We send pager duty alerts out when emergency issues are entered into our task tracking tool by the business.
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