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Pager Duty a great inncident manager
What do you like best about the product?
it allows our team to coordinate efforts in a serious S.H.T.F. incident. It is very responsive and easy to use. set up and modification
What do you dislike about the product?
We receive duplicate notices on Email, phone and SMS... The world feels like it's blowing up when there is an incident. It would be helpful if the escalation process was more granular. It also could be a little easier to disable or "park" an incident to prevent over notification during down events you are already acting on.
What problems is the product solving and how is that benefiting you?
It helps us get things fixed faster without stepping on each others toes or wondering if somebody is already putting out a fire. We can also get more people notified quicker to reduce response times.
Recommendations to others considering the product:
If it works for me, It will most likely work for you.
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It solves our oncall issues easily and pretty reliable with the alerting mechanisims
What do you like best about the product?
24*7 coverage and sending voice message when the calls are unanswered is very valuable.
What do you dislike about the product?
I have seen the number from where Pagerduty makes a call change time to time. This is inconvenient since I save the number and don't want to pick random calls. Please see if this can be corrected, so that I don't change the number for the contact.
What problems is the product solving and how is that benefiting you?
Oncall alerting makes us the address issues quickly and resolve it. Changing oncall schedules and reassigning pagerduty when you are unavailable due to some unforeseen circumstances.
Recommendations to others considering the product:
Slack
PagerDuty makes on-call scheduling and response simple
What do you like best about the product?
I love that my team has a primary and secondary on-call schedule. I love that overrides are super easy. I love that schedule changes are easy to make. I love that escalation policies just work.
What do you dislike about the product?
I don't like getting pages... but I guess that's the whole point of PagerDuty. To be fair, I don't think anybody likes getting pages. PagerDuty really does make on-call simple though.
What problems is the product solving and how is that benefiting you?
PagerDuty has made on-call much easier. No more trying to remember who is on-call. No more carrying an escalation list. No more crossing my fingers and hoping some other team will respond. It all is right there and easy to do.
Recommendations to others considering the product:
Please get it. You won't regret it.
Systems Engineer
What do you like best about the product?
The general usability of the product. PagerDuty was easy to get set up and configured for what we needed. We were able to connect into our alerting system and have the appropriate individuals paged when needed.
What do you dislike about the product?
I have no discovered anything that I dislike about PagerDuty.
What problems is the product solving and how is that benefiting you?
Benefits are that it allows us to page the right individuals based on the alert received. No more guessing who to page.
Great features to fight fire for the production issues
What do you like best about the product?
It provides many great features in easily accessible UI and mobile app. Very helpful during production issues to reach out to other teams efficiently and escalate to the upper stakeholders.
What do you dislike about the product?
Maybe provide better visualization tools to peek upcoming rotations, contact details, past escalations etc along with more incidents.
What problems is the product solving and how is that benefiting you?
On-call rotation provides manageable working schedules for production services. It also allows escalating other teams during fire fighting and P0/P1 issues.
Keeps us on top of operations
What do you like best about the product?
We are able to trigger alerts, keep on top of them and compare with prior alerts to manage our systems and our client's systems. It's easy to separate critical blocker level errors with items that need attention but that doesn't need attention on a 24/7 basis.
What do you dislike about the product?
As much as we love PagerDuty, we hate when we see the name come through because it means that something has been triggered and needs our attentions.
What problems is the product solving and how is that benefiting you?
We take a proactive approach to operations instead of a reactive approach. Long gone are the days of clients telling us something is wrong. We monitor typical failure points along with application specific items and metrics to provide a smooth experience for our clients and their clients.
Recommendations to others considering the product:
If you're already using a similar service, mirror some of the alerting with it to compare the ease of use and the integrations. If you're new to a service like this, and if you have anything running on the Internet, you should be using this. Period.
Great product
What do you like best about the product?
Notifies me until you acknowledge and reminds me are you ok else do you need some extra help in resolving it ?
What do you dislike about the product?
Too much noise :) but I don't like when I have multiple alerts it's tough to monitor.
What problems is the product solving and how is that benefiting you?
Many benefits reliable, trackable and easy to access all ways from everywhere :) this is a great product...
Recommendations to others considering the product:
ITs a great product it will be good if we have any PieChart option with the number of incidents
Simple and Reliable
What do you like best about the product?
I like that PagerDuty allows you to use as many, or as few, features as you need to get the job done. They do not force new features on you nor do they try to pressure you into spending more money. The software just works, and is easy for us to integrate with all of our systems. I also enjoy that they have such an open API, we have built custom tooling around the API which has helped us greatly.
What do you dislike about the product?
I wish the on-call scheduling was a little more robust. It's great, but would be much better if I could apply rules like "nobody should be on call for more than two consecutive days".
What problems is the product solving and how is that benefiting you?
Managing who is on-call without having to remember to "pass" the pager to someone. We used to have paging software that relied on us moving the current on-call team member into an Active Directory group. With PagerDuty we manage everything through the pager duty website. That alone has gotten around a lot of the strange on-call rotation issues we had in the past, like only flipping the pager to a new team member when everyone was online.
Recommendations to others considering the product:
Use the free trial and make sure you fully explore/understand the scheduling system, it is very powerful.
Simplifies on call coverage
What do you like best about the product?
Simple to do overrides, integration with jira is helpful
What do you dislike about the product?
I am not super keen on being on call in general but it's nice to have a tool to help out.
What problems is the product solving and how is that benefiting you?
Mostly covering for software application/database failures.
Pagerduty review
What do you like best about the product?
The reduction of false positives. In the past alerting would wake we up when no action was required.
What do you dislike about the product?
Only minor issues to report. The override scheduling can be a confusing experience.
What problems is the product solving and how is that benefiting you?
We now have standard alerting from multiple monitoring services worldwide. Also automatic scheduling of all call personnel.
Recommendations to others considering the product:
Pagerduty took multiple alerting systems and standardized them for all of our business units making it much simpler to support.
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