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Reduce the noise
What do you like best about the product?
I like the ability to de duplicate events from our monitoring systems. I also like that we can use PagerDuty to be a single pane of glass reflecting alerts from multiple systems.
What do you dislike about the product?
While the on call schedule is a nice feature, setting those schedules up can be confusing.
What problems is the product solving and how is that benefiting you?
Reduced noise. Incident awareness.
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PagerDuty works great!
What do you like best about the product?
The escalation features have been best for us. We have an agent on call, but they frequently aren't near their phone and so they've missed the initial alert. It also allows our agents to have better work-life balance, as they don't need to constantly monitor our CRM software for tickets that come in during off hours.
What do you dislike about the product?
Some team members have complained that they constantly get alerts. They might just be doing it wrong...
What problems is the product solving and how is that benefiting you?
We use PagerDuty to notify agents of software issues during off hours and weekends. It has given us visibility on cases and allowed agents to have better work-life balance
Recommendations to others considering the product:
We had Pager Duty when I started - but it's been great! We had an "outage" because of a chance in our CRM and our visibility of cases simply disappeared. Once we got Pager Duty back, we got our visibility again and things were back to normal.
A good platform
What do you like best about the product?
We can be reached by notification, sms, phone. And we can arrange different tier and teams for incident or event fast respond.
What do you dislike about the product?
The UI of web is a little out of date. And the price is expensive.
What problems is the product solving and how is that benefiting you?
It’s more easy for SRE & CRE team.
Fantastic
What do you like best about the product?
PagerDuty makes on-call scheduling easy. Replaced a physical pager, which was fantastic. Customizable notification options per user.
What do you dislike about the product?
Oncall timeline on mobile is not easy to read, so it takes a few clicks to see who is oncall.
What problems is the product solving and how is that benefiting you?
PagerDuty replaced a physical pager. No more painful swaps or unreliable equipment. Reliability of PagerDuty has never been an issue.
Pager Duty is Great
What do you like best about the product?
I love the way alerts are categorized by teams and schedules -- it really helps to keep things organized. Also, we integrate with sentry and that all works very well.
What do you dislike about the product?
I don't have much to complain about re: pagerduty, it does everything we need~
What problems is the product solving and how is that benefiting you?
We are using Pager Duty to power our On Call rotation, including automatically generating incidents and escalating incidents when necessary
an okay tool for handling pager in your organization
What do you like best about the product?
The basic functionality of getting alerted, and the integration with slack etc.
What do you dislike about the product?
The UI functionality. The analytics on incidents are often time-out.
What problems is the product solving and how is that benefiting you?
UI improvements on scheduling, analytics, etc. are needed.
A better pager
What do you like best about the product?
The promptness in all forms (email, sms and the app)
What do you dislike about the product?
It could get difficult to configure pagerduty
What problems is the product solving and how is that benefiting you?
CI/CD
Recommendations to others considering the product:
Easy to implement, easy to integrate and easy to monitor
Quality service that is reliable and easy to use.
What do you like best about the product?
Pager duty is a very configurable service providing complex escalation rules, staff on call scheduling, direct interfacing to some systems and is very straightforward to setup and use. The phone app is well designed and easy to use as well. There are also good analytics for tracking alert frequencies and staff responses.
What do you dislike about the product?
This service has met all of my criteria and I don't have anything that I can specify that I dislike about the product.
What problems is the product solving and how is that benefiting you?
With running a complex IT configuration with minimal staff, I am able to be aware of any critical issues happening in my environment typically before it is reported by users. It also ensures that I am aware of issues occurring during non-business hours.
best alerting app ever
What do you like best about the product?
I like the flexibility with creating monitors, schedules, and overrides. Using Pagerduty has helped us be more proactive and helped us frequently solve issues before they are reported form our customer care teams or other sources. For the application itself, I love how you can choose how to get paged. Via app, via email, via phone call, via text.... or all of the above.
What do you dislike about the product?
getting paged at 2 in the morning is the worst :) Other than that, since I make sure to get alerted via phone call so I get woken up in the night, I hate having 30+ voicemails by the end of the week :)
What problems is the product solving and how is that benefiting you?
We have helped our time to resolution improve and increased overall uptime for all our applications. Through this we are better able to make are RPOs and better service our customers.
Recommendations to others considering the product:
Take the leap, do it. LOVE the app
Does everything you need and nothing you don't
What do you like best about the product?
The ability to easily override schedules, and the alerting options available. The amount of third party integrations available means that we can tie PD into any other SaaS without integration hiccups.
What do you dislike about the product?
The interface can be a little cumbersome, especially regarding schedule overrides. Also, I did initially have issues scheduling oncall shifts for users across different timezones, but I havent experienced that issue for several months.
What problems is the product solving and how is that benefiting you?
We page during incidents, and we page automatically from alerts coming from our APM providers. As far as this functionality goes, PD does everything we expect.
Recommendations to others considering the product:
It's a simple service that does exactly what it should and nothing it shouldn't. If you want to reliably wake up engineers at 3AM, then PD is the right solution for you.
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