PagerDuty Operations Cloud
PagerDutyExternal reviews
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Sorted out or out of hours response
What do you like best about the product?
The flexibility in defining the working hours which when compared to other similar offerings was much better
What do you dislike about the product?
Lack of unlimited SMS in the UK apart from on A much higher plan
What problems is the product solving and how is that benefiting you?
Resolution of out of hours calls with escalation priority is now much simpler
PagerDuty Enables Us
What do you like best about the product?
PagerDuty enables both our support and product teams to take ownership of their own on call process. This empowers our entire company to take responsibility for their product and applications non functional requirements and to care that it is a world class product.
What do you dislike about the product?
Being on call is a downside. But in my current position I am almost always an escalation point while not a first responder.
What problems is the product solving and how is that benefiting you?
Spreading the on call responsibility across every area of the business allows everyone to be involved and take a larger interest in how their products and services are built and deployed.
Excellent!
What do you like best about the product?
Pager Duty is the best application for sending and tracking notifications of any kind to our team. It has drastically improved our operations by reliably sending notifications and keeping everyone else up to date on the team. The on-call schedule is one of the features that brought us to PD as well as the native mobile apps.
What do you dislike about the product?
The ability to merge similar incidents are lacking the ability to merge notes and incident details. We'd like to at least see the notes from multiple incidents merge into one when we need to.
What problems is the product solving and how is that benefiting you?
It has greatly improved our quality of life since we are able to maintain a specific on-call schedule and our management team knows that alerts are being delivered to the right people and can track who's responding and who's not.
The quickest and easiest way to set your team up on alerting.
What do you like best about the product?
PagerDuty's web interface is designed for ease of use, and quick onboarding. It's well known and reliable, the console is intuitive, and in my opinion is the king of incident response systems. Once I was given access to the console, it took less than 20 minutes for me to configure all the alerts I wanted for all my devices, learn how to navigate the system and administrate the system if necessary.
What do you dislike about the product?
The robotic voice that calls could be less cold and dry sounding. The interface could be more visually appealing.
What problems is the product solving and how is that benefiting you?
It just does what it says, period. Put in the legwork in integrating your monitoring systems and alerting on PagerDuty and you will be notified based on your events, anytime, anywhere.
Recommendations to others considering the product:
Look at all the features during your trial period. Sometimes when you feel like you won't be using a specific attribute of PagerDuty, you end up doing so and in so doing you increase the ROI on your subscription.
Great tool to manage and escalate issues
What do you like best about the product?
Automated escalations save time and money. Teams are pre assigned, simply being able to select a team and escalates to them immediately without any further action.
What do you dislike about the product?
User interface sometimes feels cluttered with a lot of information which may not be required for everyone.
What problems is the product solving and how is that benefiting you?
Escalating to on call support teams. Save time looking up phone numbers, dialing etc.
Recommendations to others considering the product:
This will save you time and money on manually making escalations
Always ready with PagerDuty
What do you like best about the product?
The volume overwrite setting is the best for me.
What do you dislike about the product?
When browsing schedules, it is hard to find a specific one.
What problems is the product solving and how is that benefiting you?
Critical issues such as servers going down or services not responding.
My PagerDuty Experience
What do you like best about the product?
1)Phone app is very useful for creating, & responding to incidents and engaging on call team.
2)Community site is helpful when looking for general feedback
3)Examples are pretty good on the Pagerduty website
4)alerts are simple to read and understand.
2)Community site is helpful when looking for general feedback
3)Examples are pretty good on the Pagerduty website
4)alerts are simple to read and understand.
What do you dislike about the product?
1)on call schedule is a little difficult to read from a cell phone
2) Would like to see the "before I go on call" feature exposed on a team or escalation policy level. So, rather than specifying or reminding a specific user, why not expose this, and set a reminder for the entire on call team.
3)would like to see a "follow the sun" schedule example, as this is a common request for companies with team in other geos.
4)PagerDuty gives a user the ability to be added without specifying a phone number? (: It shouldn't.
Meaning, someone can be on call, and no phone number is listed.
5)would like to ability re-organize layers.
- if a layer is removed, it does not give user the option to add the back without the information
2) Would like to see the "before I go on call" feature exposed on a team or escalation policy level. So, rather than specifying or reminding a specific user, why not expose this, and set a reminder for the entire on call team.
3)would like to see a "follow the sun" schedule example, as this is a common request for companies with team in other geos.
4)PagerDuty gives a user the ability to be added without specifying a phone number? (: It shouldn't.
Meaning, someone can be on call, and no phone number is listed.
5)would like to ability re-organize layers.
- if a layer is removed, it does not give user the option to add the back without the information
What problems is the product solving and how is that benefiting you?
1) incident management
2)monitoring & alerts of IT infrastructure
3)intergration with ServiceNow is great! being able to generate incidents for alerts, is helpful for tracking issues.
2)monitoring & alerts of IT infrastructure
3)intergration with ServiceNow is great! being able to generate incidents for alerts, is helpful for tracking issues.
An absolute necessity for any SaS busnines
What do you like best about the product?
The mobile app comes in real handy. Everything you need is right there.
What do you dislike about the product?
Probably replying in text message to ack might be a bit more convenient.
What problems is the product solving and how is that benefiting you?
Making sure your infrastructure is always up and running. Pager duty keeps people on call always aware if something needs attention.
Pager Duty a great inncident manager
What do you like best about the product?
it allows our team to coordinate efforts in a serious S.H.T.F. incident. It is very responsive and easy to use. set up and modification
What do you dislike about the product?
We receive duplicate notices on Email, phone and SMS... The world feels like it's blowing up when there is an incident. It would be helpful if the escalation process was more granular. It also could be a little easier to disable or "park" an incident to prevent over notification during down events you are already acting on.
What problems is the product solving and how is that benefiting you?
It helps us get things fixed faster without stepping on each others toes or wondering if somebody is already putting out a fire. We can also get more people notified quicker to reduce response times.
Recommendations to others considering the product:
If it works for me, It will most likely work for you.
It solves our oncall issues easily and pretty reliable with the alerting mechanisims
What do you like best about the product?
24*7 coverage and sending voice message when the calls are unanswered is very valuable.
What do you dislike about the product?
I have seen the number from where Pagerduty makes a call change time to time. This is inconvenient since I save the number and don't want to pick random calls. Please see if this can be corrected, so that I don't change the number for the contact.
What problems is the product solving and how is that benefiting you?
Oncall alerting makes us the address issues quickly and resolve it. Changing oncall schedules and reassigning pagerduty when you are unavailable due to some unforeseen circumstances.
Recommendations to others considering the product:
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