PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great product
What do you like best about the product?
The flexibility to access it via email, app, SMS
What do you dislike about the product?
I am generally very happy with it. There is hardly any issues that come to my mind
What problems is the product solving and how is that benefiting you?
Keeping and communicating with folks on call
Works as expected
What do you like best about the product?
I get reliably notified using multiple methods if I need to take action.
What do you dislike about the product?
I dislike that I am on call in the first place :)
What problems is the product solving and how is that benefiting you?
on-call for developers to handle production issues. The benefit is that there is an extra layer of support if our Ops team needs to escalate problems.
Recommendations to others considering the product:
It works well. Try it!
iPhone app needs improvement
What do you like best about the product?
easy to setup and start, easy for simple tasks
What do you dislike about the product?
iPhone does not work well, could not see history
What problems is the product solving and how is that benefiting you?
on call
pagerduty review
What do you like best about the product?
mobile app and web integration with other services. nice user interface.
What do you dislike about the product?
nothing in particular that I dislike. It works well.
What problems is the product solving and how is that benefiting you?
monitoring and alerting
An essential alerting tool
What do you like best about the product?
PagerDuty is reliable; reliability is particularly important for a product like this. PagerDuty integrates with all of the other monitoring tools we use. Integrations are simple and well-documented. The on-call scheduling features are great.
What do you dislike about the product?
PagerDuty is not the prettiest, and the UI is sometimes confusing. This is exacerbated by the fact that you (hopefully) won't be using the UI often enough to remember where all of the configuration options are hidden.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to notify the team when our software is down or degraded. Integrating such notification features with monitoring tools is not trivial; that saves us engineering time.
Recommendations to others considering the product:
PagerDuty is reliable; you can be confident that PagerDuty will notify you when you should be notified.
PageryDuty could be better but none like it out there!
What do you like best about the product?
The alerts are quite easy to set up and the UI are fairly simple to understand. If not, the support is there and quick to respond.
What do you dislike about the product?
The alerts get a bit spammy and noisy, can’t seem to find the mute for the new alerts if we’re already aware of the issue, and instead we’ve received tons of new alerts and can only snooze the alerts that have already happened.
What problems is the product solving and how is that benefiting you?
Spam, Fraud, and infra. Quick turnaround time
Straightforward
What do you like best about the product?
Only used once but feels reliable and I like how well it separates my concerns from I would consider is noise
What do you dislike about the product?
Not the most compelling user interface. A demo notification button might be nice, I wasn’t sure my notification preferences were set properly
What problems is the product solving and how is that benefiting you?
Timely notification of issues that we care about
Very user friendly interface
What do you like best about the product?
The GUI is very useful on both web and mobile.
What do you dislike about the product?
I believe the mobile app could have more ways to allow configuration of alarms.
What problems is the product solving and how is that benefiting you?
Using it as a support tool for our teams. Easy collaboration
Easy to use
What do you like best about the product?
The easy to use app. Having an app makes on-call responsibilities less of a burden
What do you dislike about the product?
nothing comes to mind. Issues are not difficult to resolve.
What problems is the product solving and how is that benefiting you?
on-call duties and being able to rotate those duties among employees
It works
What do you like best about the product?
Reliable and it works. Fits our use-case
What do you dislike about the product?
More sophisticated features such as contextual filtering
What problems is the product solving and how is that benefiting you?
Faster turn-around to issues
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