PagerDuty Operations Cloud
PagerDutyExternal reviews
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Jeli does exactly what we want
What do you like best about the product?
We used to write prep docs for incident retro and analysis by hand - Google Docs, spreadsheets, that kind of thing. Having Jeli support building a timeline from data we already have in Slack is _magical_ for making that easier, and we've also used Jeli mid-incident: "hey, hasn't this happened before? How'd we fix it last time?"
The jeli slackbot for running an incident also helps us keep to consistent IR practices, which is extremely valuable as our organization scales. It's lightweight and non-prescriptive, but we can use it to remind people how we do things on our team.
The jeli slackbot for running an incident also helps us keep to consistent IR practices, which is extremely valuable as our organization scales. It's lightweight and non-prescriptive, but we can use it to remind people how we do things on our team.
What do you dislike about the product?
No notes, really. There's room to grow the featureset - integrating with more tools, ACLs to protect data relating to sensitive incidents - but we've found it useful as-is. Training people to use it took a little doing, but wasn't super hard; incident management is an expert practice, and it makes sense that even a tool that makes that practice more accessible is going to require some prep and user education.
What problems is the product solving and how is that benefiting you?
Makes it easy enough to analyze an incident that we do it more often - it used to require enough time and effort that we retro'd fewer of our incidents than we wanted. We've also used it to manage information streams for various audiences, particularly providing updates to non-eng stakeholders that appropriately summarize the ... chaos ... that often pops up in an active incident response.
Great tool for Incident and Problem Management
What do you like best about the product?
Jeli helped in streamlining the incident management process and improved the turnaround time to communicate and align resources during an incident. The flexibility and customization has helped my team to efficiently and effectively use Jeli (IR bot)
What do you dislike about the product?
There is a learning curve as it is with any tool, remembering all the commands associated with Jeli to effectively handle an incident that could be challenging in the initial phase.
What problems is the product solving and how is that benefiting you?
Since it integrates directly in slack, it enabled by team to carry out the lifecycle of the incident from an existing tool without having the need to login to a separate tool. The Jeli commands made it simple to provide incident details and global settings allowed to set update reminders and define default notification groups/channels.
Incident management... like a breeze now
What do you like best about the product?
User-friendly, adaptable and scalable. A great tool.
What do you dislike about the product?
Even though there are some restrictions regarding editing, Jeli team is always receptive to requests which could enhance their product to a new level.
What problems is the product solving and how is that benefiting you?
A great compiler which helps with time management.
Pretty good but needs better UI
What do you like best about the product?
It's straightforward and gets the job done. It also supports a good integration with all the tools and technologies that we utilize at the company.
What do you dislike about the product?
The UI seems dated. It doesn't look very clean or modern. I cannot think of any functionality that it lacks per say except for the UI.
What problems is the product solving and how is that benefiting you?
All our job failure alerts are hooked into PD and we use it to triage and mitigate these
Its a nice product
What do you like best about the product?
PagerDuty is mainly used for paging purposes, and we have various teams that work on call, so pager duty is very helpful and reliable when it comes to on-call rotation.
What do you dislike about the product?
Licensing costs are too high compared to ops-genie; if they bring down the price, that can be an excellent product for various companies. Other than that, I think all the features are user-friendly.
What problems is the product solving and how is that benefiting you?
PagerDuty handles our on-call alerting. This means when we have production-level outages or issues, they get sent to PagerDuty. PagerDuty has a schedule for our on-call support team and can send texts, emails, Slack notifications, and phone calls to the correct person to handle them. Within PagerDuty, we setup schedules so we know who is primary and who is secondary on-call so that way we always have coverage.
Insightful,very comprehensive and informative tool for Alert and Incident Management.
What do you like best about the product?
What makes PagerDuty unique is price 8s really good,has an easy setup as well as easy to maintain and use.Am amazed how it neved missed to alert any failures,always on time .Mainly we use it do alerts to our support team when an urgent request pop in and sending alerts to SRE team when a challenge arises with our Saas.With this tool it is so easy to create the hierarchy of how alerts should flow.Supports different channel of notifications that we use on our daily basis eg mobile ,sms ,email etc thus ensure communication of alerts is efficient.There is tracking of a lert like for example if an alert was not resolved by first person to receive it there are escalation procedures that can be used such that it is escalated to another person ,and the order continues until all is done.All history of alerts are seen and easily accessible,one can add a note and overall have a final solution to fix it for a long term.
What do you dislike about the product?
So far PagerDuty has been amazing and no any bad encounters .
What problems is the product solving and how is that benefiting you?
Overall experience has been very smooth ,helps us to manage ,schedule the alerts when an incident happens thus ensure no any unresolved incident.
Provide quick and efficient means to notify any failure.
Provide quick and efficient means to notify any failure.
A dazzling,magnificently and highly-glorified Incident Management Tool I know.
What do you like best about the product?
Pagerduty is the best ,easiest and most reliable Incident Management Tool i have ever come across. Since day we started using it Incident communication process becomes smooth ,have an efficient flow since it is always on time informing about any critical incidents impacting the system . By enabling seamless communication the platform speed up the remediation process and enable us to manage customer expectations . API calls feature allow us to create API of our choice that integrate with other apps in use ,which is a huge benefit since allow more teams to get notified of a critical alert instead of waiting one person to call them when a problem is posted.Does not only have on call scheduling but also chat integration , reporting that provide a detailed insights for Incident management process.Having multiple teal and personal escalation ways strictly ensure that alerts are sent to the right people on time .
What do you dislike about the product?
Nothing I have in mind that I dislike about PagerDuty.Very effective and fully equipped for incident monitoring and management.
What problems is the product solving and how is that benefiting you?
Overall really help us to address the right people to work on a specific alert without spending time.Using this tool also help us to automate ticket creation ,notification thus reducing the time for resolving since it makes so easy get in touch.
Incident management made easy.
What do you like best about the product?
Pager Duty is easy to use and has significantly improved our team's visibility and monitoring of incidents. We have improved our accuracy and delivery time through its agility in incident response. I especially love the alert suppression feature that minimizes alerts, and we can easily modify it only to send the most critical alerts
What do you dislike about the product?
PagerDuty's Integration with other third-party solutions is not as straightforward as it should be. They should also introduce an option for us to choose the right time to be paged.
What problems is the product solving and how is that benefiting you?
Our problem-solving has improved as PagerDuty offers a suitable place with extensive data to prevent future reoccurrences, including the root cause of an incident.
Digital transformation and project management platform
What do you like best about the product?
PagerDuty provides data analytics on the overall performance of tools across the organization. It has enhanced effective digital transformation journey that has accelerated achievement of our objectives. The setup process was easy with instant operation progress. The software has been powerful in scheduling events to give first priorities to most demanding workflows.
What do you dislike about the product?
Setting the product for the first time gave my team hard time before monitoring the full operation processes.
What problems is the product solving and how is that benefiting you?
It helps in upgrading our systems and keeping them up-to-date for efficient performance. The product has been monitoring the interconnection infrastructure of all applications to scale performance. It sends immediate alert to the IT team when there is workflow failure to offer solution before the situation becomes critical.
Clarify in the Face of complexity
What do you like best about the product?
We are always empowered to draw conclusion from data immediately,understand the root cause,adjacent dependencies and business impact in short time.
What do you dislike about the product?
From the day we implemented it , we haven't discovered anything wrong.
What problems is the product solving and how is that benefiting you?
We are able to identify and prevent potential incidents before they occur.
We have dynamic workflow with adaptive learning.
We have dynamic workflow with adaptive learning.
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