PagerDuty Operations Cloud
PagerDutyExternal reviews
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Insightful,very comprehensive and informative tool for Alert and Incident Management.
What do you like best about the product?
What makes PagerDuty unique is price 8s really good,has an easy setup as well as easy to maintain and use.Am amazed how it neved missed to alert any failures,always on time .Mainly we use it do alerts to our support team when an urgent request pop in and sending alerts to SRE team when a challenge arises with our Saas.With this tool it is so easy to create the hierarchy of how alerts should flow.Supports different channel of notifications that we use on our daily basis eg mobile ,sms ,email etc thus ensure communication of alerts is efficient.There is tracking of a lert like for example if an alert was not resolved by first person to receive it there are escalation procedures that can be used such that it is escalated to another person ,and the order continues until all is done.All history of alerts are seen and easily accessible,one can add a note and overall have a final solution to fix it for a long term.
What do you dislike about the product?
So far PagerDuty has been amazing and no any bad encounters .
What problems is the product solving and how is that benefiting you?
Overall experience has been very smooth ,helps us to manage ,schedule the alerts when an incident happens thus ensure no any unresolved incident.
Provide quick and efficient means to notify any failure.
Provide quick and efficient means to notify any failure.
A dazzling,magnificently and highly-glorified Incident Management Tool I know.
What do you like best about the product?
Pagerduty is the best ,easiest and most reliable Incident Management Tool i have ever come across. Since day we started using it Incident communication process becomes smooth ,have an efficient flow since it is always on time informing about any critical incidents impacting the system . By enabling seamless communication the platform speed up the remediation process and enable us to manage customer expectations . API calls feature allow us to create API of our choice that integrate with other apps in use ,which is a huge benefit since allow more teams to get notified of a critical alert instead of waiting one person to call them when a problem is posted.Does not only have on call scheduling but also chat integration , reporting that provide a detailed insights for Incident management process.Having multiple teal and personal escalation ways strictly ensure that alerts are sent to the right people on time .
What do you dislike about the product?
Nothing I have in mind that I dislike about PagerDuty.Very effective and fully equipped for incident monitoring and management.
What problems is the product solving and how is that benefiting you?
Overall really help us to address the right people to work on a specific alert without spending time.Using this tool also help us to automate ticket creation ,notification thus reducing the time for resolving since it makes so easy get in touch.
Incident management made easy.
What do you like best about the product?
Pager Duty is easy to use and has significantly improved our team's visibility and monitoring of incidents. We have improved our accuracy and delivery time through its agility in incident response. I especially love the alert suppression feature that minimizes alerts, and we can easily modify it only to send the most critical alerts
What do you dislike about the product?
PagerDuty's Integration with other third-party solutions is not as straightforward as it should be. They should also introduce an option for us to choose the right time to be paged.
What problems is the product solving and how is that benefiting you?
Our problem-solving has improved as PagerDuty offers a suitable place with extensive data to prevent future reoccurrences, including the root cause of an incident.
Digital transformation and project management platform
What do you like best about the product?
PagerDuty provides data analytics on the overall performance of tools across the organization. It has enhanced effective digital transformation journey that has accelerated achievement of our objectives. The setup process was easy with instant operation progress. The software has been powerful in scheduling events to give first priorities to most demanding workflows.
What do you dislike about the product?
Setting the product for the first time gave my team hard time before monitoring the full operation processes.
What problems is the product solving and how is that benefiting you?
It helps in upgrading our systems and keeping them up-to-date for efficient performance. The product has been monitoring the interconnection infrastructure of all applications to scale performance. It sends immediate alert to the IT team when there is workflow failure to offer solution before the situation becomes critical.
Clarify in the Face of complexity
What do you like best about the product?
We are always empowered to draw conclusion from data immediately,understand the root cause,adjacent dependencies and business impact in short time.
What do you dislike about the product?
From the day we implemented it , we haven't discovered anything wrong.
What problems is the product solving and how is that benefiting you?
We are able to identify and prevent potential incidents before they occur.
We have dynamic workflow with adaptive learning.
We have dynamic workflow with adaptive learning.
" Tremendous and Robust"
What do you like best about the product?
Tremendously and exclusively workload automations.
It is an intrusive WYSIWYG with pleasant UI/UX design.
Intelligence automations.
Consolation management.
API integration and more.
It is an intrusive WYSIWYG with pleasant UI/UX design.
Intelligence automations.
Consolation management.
API integration and more.
What do you dislike about the product?
Nothing wrong we've noticed during implantation.
What problems is the product solving and how is that benefiting you?
We have seamless and exclusive experience in machine data and HI integration.
" Hyper-personalised Integration "
What do you like best about the product?
It is a reliable real-time designed to personalise integration of human intelligence and machine data.
Seamlessly harness data from complex digital ecosystems.
Simplicity in usability.
Seamlessly harness data from complex digital ecosystems.
Simplicity in usability.
What do you dislike about the product?
Nothing to dislike upon its functionality and services since it over delivers.
What problems is the product solving and how is that benefiting you?
Integration of machine data and human intelligence thus improved agility and visibility across the organisation.
Effective Digital Operations With PagerDuty
What do you like best about the product?
I like getting incident notifications on time
The tool will connect people with incidents based on their expertise
Ensures a good customer experience
The tool will connect people with incidents based on their expertise
Ensures a good customer experience
What do you dislike about the product?
So far nothing gas failed. It has been very useful
What problems is the product solving and how is that benefiting you?
We use the software for bettering customer experience. Incidents are reported and responded to on time
Automation Handle
What do you like best about the product?
I like it's simple,graphical divination of automated tasks with role-based and context-based control.
What do you dislike about the product?
I have not discovered anything bad since we acquired it.
What problems is the product solving and how is that benefiting you?
We get standardised operations procedures.
Tasks automation with easy delegation to participants.
Tasks automation with easy delegation to participants.
PagerDuty's features are enough to satisfy the needs of our group
What do you like best about the product?
What I like best about PagerDuty is the simple but effective alerting strategies for controlling on-call personnel. Schedules and rules may be predetermined, which makes it easy to manage on-call staff. Additionally, Slack's connectivity with other services is excellent. We have not had any issues connecting it to external alerting services, which are compatible with most. It is possible to set up basic integrations for your alerting systems through their APIs.
What do you dislike about the product?
I wouldn't say I like PagerDuty because it does not have native support for managing services. PagerDuty makes it challenging to keep track of people and their jobs on the platform if one does not use it frequently. Another downside is that PagerDuty does not support two-factor authentication, which should be industry standard by now.
What problems is the product solving and how is that benefiting you?
PagerDuty is solving the problem of inefficient on-call scheduling, notifications, and escalations. This benefits you by allowing teams to resolve incidents faster and improve mean time to resolution.
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