PagerDuty Operations Cloud
PagerDutyExternal reviews
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A fantastic tool for learning from incidents
What do you like best about the product?
The support offered by the Jeli staff is phenomenal. They helped us significantly improve the learning from incidents practice in my company. The Jeli tool allows our staff to analyse and share the incidents we have to increase our learning and drive incremental improvements.
What do you dislike about the product?
Learning a new tool is always going to be challenging and although the team have done a great job with lowering the difficulty of using the Jeli tool, there a minimum amount of time that will need to be spent on learning the tool. This investment of time is well worth it.
What problems is the product solving and how is that benefiting you?
Jeli allows us to ingest our incidents and analyse them with our collaborators. We also use the Jeli tool to present an overview of the incident during the incident review meeting so others can get insights into what happened.
Jeli has made our incident management much easier
What do you like best about the product?
We were looking for an incident management tool that fit our existing processes. We looked at competitors other tools seem to have a pretty high entry configuration cost. Jeli was incredibly easy to setup. It helped us meet the requirements we had around communication, ease of use and fit our existing processes. In addition, their customer support team has been outstanding! They are always available to help us, providing training and updates on new features.
What do you dislike about the product?
So far the only downside has been that it takes a while to input information about specific opportunities. You'll get what you put into it but I wish it was a little more automated.
What problems is the product solving and how is that benefiting you?
Helps provide a consistent form of communicating about an incident. It creates our slack channels for each opportunity and provides a format to link documents and identify actors.
Jeli turns incidents into opportunities
What do you like best about the product?
Jeli has been a great help for our organization tracking urgent requests and production issues. The slack integration has been a godsend
What do you dislike about the product?
Jeli can make it so easy to file opportunities that you might end up finding more sources of toil for your organization!
What problems is the product solving and how is that benefiting you?
Incident management is hard, Jeli makes it dead simple
PagerDuty is my go to choice for On-call support!
What do you like best about the product?
The amount of products that PagerDuty integrates well with is simply amazing! I have configured it in many different ITSM solutions for clients. Some with on-premise deployments, others in AWS, or Azure Cloud deployments. The ease of integration and setup is why I keep recommending PagerDuty to clients.
What do you dislike about the product?
There is not much to dislike, the improvements PagerDuty has made over the years have been impressive! I was originally dissatisfied with the Jira integration options, but since that time those have been resolved and improved upon!
What problems is the product solving and how is that benefiting you?
Integration with various types of monitoring systems, ticketing systems, and messaging systems has been simply fantastic! Everything from full-scale monitoring to simple email messages to trigger on-call events.
Move Faster from a Critical Issue to Response via PD
What do you like best about the product?
With PagerDuty, I am able to integrate with peers in one place which help automate workflow.
What do you dislike about the product?
Kudos to the vendor that they now fix bugs automatically after an update.
What problems is the product solving and how is that benefiting you?
Customer experience has been improved since we get equipped with the right answers to respond to tickets.
PagerDuty is a Superlative ,staggering and masterclass leading incident management platform.
What do you like best about the product?
PagerDuty is an incredibly tool for managing response and incidents and I find it very effective and efficient. To people who are non technical skilled it is very friendly and easy to use since it has dashboard that is easy to understand and straightforward. when it comes to observation the app top notch like one can set alerts with notifications in way that when something goes wrong there is a fast action.Also allow one to quickly be alert and invest investigate the problem /error thus increasing the services across the whole organisation. The app can be used to track the progress of investigating a problem so that many people are not looking into same problem at the same time .Provides many customization that fit perfectly any need required to schedule alert notifications .In our place there are platform that must be available 24/7 with the help of this tool incase of a fail it ensure the problem is resolved fast by making sure a notification alert is sent to person who is readily available immediately.
What do you dislike about the product?
This tool meets all the requirements requirements that very person may need and this putme in a position to lak any negative .Overall it is great.
What problems is the product solving and how is that benefiting you?
Offer a great bird's eye views of our whole organisation since effectively monitor our applications and systems.
Really helps us in real time threat detection and mitigation .
Really helps us in real time threat detection and mitigation .
Incidents response and management can be difficult but not with PagerDuty.
What do you like best about the product?
I like the ease of use of PagerDuty. Its intuitive user interface makes it easy to get started with and the features are also very easy to use. It makes use of automations to diagnose the processes which means greater accuracy in pinpointing incidents as they occer. It also has power analytic functions which hps determine where exactly the incidents have occurred and their root causes which helps prevent similar incidents from occuring in future. Also it allows one to refer to previous incidents solutions for similar incidents which helps speed up resolution times. To avoid interferences every now and the, it has an option to suppress and group alerts so as to only get alerts for the critical issues. It's ability to integrate and be compatible with other products in the infrastructure like Servicenow is amazing.
What do you dislike about the product?
I have been enjoying my time using PagerDuty as everything seems to be in its place and very effective at its functions. No techical difficulties at all experienced.
What problems is the product solving and how is that benefiting you?
A a Software Engineer, it crucial to have product that will aid in monitoring your program development architecture so as to detect, diagnose and resolve any incidents which may have adverse effects on your final products. For me and my colleagues, PagerDuty is the tool that helps us achieve this and its work has been exceptional.
PagerDuty is an epitome of sovereignty in incident response and management
What do you like best about the product?
PagerDuty has the leading security functionalities including authentication, access control and more which ensures that all your data related to your account is kept safe and secure. With PagerDuty, it is possible to detect any incident in the production lifecycle in real-time giving one ample time to resolve them before they have greater effects on your production. With a flexible product design, PagerDuty integrates seamlessly with your existing workflows including products like Servicenow and slack such that your working architecture foes not have to change after yiu implement it. It uses modern machine learning technology which helps automate various activities including incidents detection, analysis, formulation of resolutions based on previous and similar incidents and much more.
What do you dislike about the product?
With a top level and quality product like PagerDuty, finding something to dislike about it is very difficult as everything in such products are very effective and reliable.
What problems is the product solving and how is that benefiting you?
Incidents are common hindrance to top quality codes for programs. To fight this, we use PagerDuty to assist us in monitoring our software development lifecycle so as to determine any incident and resolve them quickly. It has helped us generate accurate programs which means better productivity and returns.
Getting it all done fast and efficiently with PagerDuty. Best incident response tool
What do you like best about the product?
PagerDuty is an effective incidents response tool which helps simplify and automate the incident response process so as to identify incidents early and resolve them quickly and efficiently. It offers a copy of previous remediation details which helps solve similar incidents fast. With automations, PagerDuty runs deep analysis on the production infrastructure so as identify even the smallest issues and get a clear visibility on their root causes. With more details about an incident, it becomes easy to formulate remedies to solve them. PagerDuty is compatible with many products like Servicenow, aws and this integration makes it possible for one to deploy and use it without having to intefere with their existing working infrastructure.
What do you dislike about the product?
Nothing is least helpful in PagerDuty. Each feature has its dedicated function and they all perfom them outstandingly. The interface is easy to use and very intuitive.
What problems is the product solving and how is that benefiting you?
Developing quality programs always needs constant monitoring to ensure no errors occuring. To help us meet this need, we use PagerDuty. As a powerful incident response tool, it helps us pinpoint and resolve incidents fast and more efficiently.
Go for the spectacular and use PagerDuty to track and resolve incidents fast.
What do you like best about the product?
One of the most intriguing feature about PagerDuty is its flexible product architecture which allows it to be compatible and integrate seamlessly with other third party products like Servicenow, Zoom, Microsoft Teams and more others. This integration makes it adapt fast to your preexisting working environment so that yiu dont have to change anything. PagerDuty allows you to automatically monitor your development cycle so as to identify and resolve any incidents in real time to avoid catastrophic effects on the final products. It provides detailed reports on the identified incidents including their root causes and whether similar incidents have been identified before so as to use the remedies used then to solve the current ones. Also it provides key information related to your development cycle like its health, detected incidents and more.
What do you dislike about the product?
PagerDuty is an easy to use incidents management tool with excellent and effective features which are simple to access and use. It has very good customer support staff that offers professional support whenever you need it.
What problems is the product solving and how is that benefiting you?
PagerDuty is very productive incidents management product with very spectacular features which makes incidents tracking, identification and resolving an easy task. With PagerDuty, we get to understand clearly how incidents occur, their root causes and generally the health of our product development process. It makes it easy to resolve any identified in incidents.
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