PagerDuty Operations Cloud
PagerDutyExternal reviews
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Multi Year Happy Customer
What do you like best about the product?
Ease of use, integration options, quite reliable, responsive team
What do you dislike about the product?
As the account owner i felt a bit of lack of organization and disconnect on the sales side.
What problems is the product solving and how is that benefiting you?
The initial impact was around how efficiently we get notified, then it grew to greater reporting capabilities that turned onto how effectively we operate on the larger scale
Comprehensive and simple to use
What do you like best about the product?
Scheduling and escalation policies make it really easy to manage the whole team and rules for how issues must be dealt with on a regular basis. On top of that, overrides make it a breeze to plan out for vacations, leaves or one-off times to change those rules (like when someone that is not on-call is doing some critical work)
What do you dislike about the product?
They keep adding features that are behind a bigger paywall. Definitely not a deal-breaker for what we are currently using it for and completely understandable (I want them to be around for a long time, and that means they have to make money).
What problems is the product solving and how is that benefiting you?
Handling all issues in our systems in a very clear and concise way. It removes the need to have a NOC with a spreadsheet and contact information for whoever is on-call at any given point. You can even use a dedicated e-mail so that anyone can wake-up the on-call at any given time if they feel it is warranted.
Recommendations to others considering the product:
Check that your existing systems you use have a PagerDuty integration or plugin so that you don't have to think and manage that separately.
Senior SRE (for high performance computing)
What do you like best about the product?
It's reasonably easy to setup and is reliable once it's up and running.
What do you dislike about the product?
Scheduling interface has always been less fun to use, especially when it comes to overriding people for holidays etc...
What problems is the product solving and how is that benefiting you?
I've been able to provide more visibility into our production infrastructure to stakeholders which normally wouldn't have access
Great service offering!
What do you like best about the product?
Ease of managing alerts from mobile device
What do you dislike about the product?
Nothing that comes to mind. The product is great!
What problems is the product solving and how is that benefiting you?
After hours issues getting addressed and auto-escalated if needed
PagerDuty Review
What do you like best about the product?
The ability to set schedules and actions.
What do you dislike about the product?
Have not run into an issue that we dislike.
What problems is the product solving and how is that benefiting you?
Alerting management of issues.
Recommendations to others considering the product:
na
Reliable, Easy to use, Convenient
What do you like best about the product?
I like how easy it is to manage schedules, We adjust these constantly and it is very easy to use and set up.
What do you dislike about the product?
I have had issues getting PagerDuty to override system volume sometimes, need to re-install the app to fix LG V40
What problems is the product solving and how is that benefiting you?
We have multiple tiers set up, with 4 on call with escalation policies set up. We use this for after hours emergency tickets and for fail over or system down notifications/alerts
Recommendations to others considering the product:
It is a solid application that does what it needs to.
Its a nice tool with open to most integrations and with analytics data
What do you like best about the product?
Its a nice tool with open to most integrations and with analytics data to find out actionable areas to improve efficiency of the service.
What do you dislike about the product?
Sometimes I felt when you acknowledge the alert from App it still fires the call paging.. sometimes that irritates me.. if that can be improved it will be a better customer/user experience.
What problems is the product solving and how is that benefiting you?
To see our Incidents coming from 800 per month to 25 in a month. By utilising the analytics data available per service.we focused onto alerts which were recurring and refactored the services and monitors to reduce the flappyness. this was possible because of Pagerduty insights.
Pagerduty Admin and user
What do you like best about the product?
The complete stack of options for managing alerting and on call solutions, breaking down teams, schedules and on call shifts to have multiple people on call at different times of the day in an easily repeatable system is great and still managing escalation policies in there as well
What do you dislike about the product?
getting calls at 3am but thats not your fault. Mostly its the implementation of setting up an entirely new team, with everything you need to do if there was a quick start to get a new team up and running it with the option of cloning other teams schedules and alert.
What problems is the product solving and how is that benefiting you?
Pulling together multiple monitoring platforms from AWS, Pindom, Grafana and Kibana into one alerting platform that can alert using multiple systems (phone, email SMS)
Recommendations to others considering the product:
Get Some help to begin with, it will save you from tearing everything down and starting again if you make a mistake early on
Great incident management
What do you like best about the product?
I was able to build custom applications to call Pagerduty APIs to set my specific filters. Upside: I have to build my own custom application to do filtering because PD filtering does not work for my purpose.
What do you dislike about the product?
Not anything I can think of because I haven't had any issues
What problems is the product solving and how is that benefiting you?
Assisting customers for the specific issues with services because it let's me get alerted.
Excellent
What do you like best about the product?
The easily configurable on call shift schedules.
What do you dislike about the product?
Apart from having for one incident multiple alarms sometimes, is what I need.
What problems is the product solving and how is that benefiting you?
Preventing downtime. Defend services level objectives.
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