PagerDuty Operations Cloud
PagerDutyExternal reviews
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Don't be woken up for no reason :-)
What do you like best about the product?
With PagerDuty our employees have the confidence that they are "free" from alerts when not on call. It integrates easily into other solutions giving us a wide range of monitoring.
What do you dislike about the product?
At times the interface can be an issue with new users
What problems is the product solving and how is that benefiting you?
As fast as possible solutions to our service needs
On-Call system
What do you like best about the product?
Ability to schedule on call and an escalation policy for on-call
What do you dislike about the product?
Pagerduty spams you, Calls and texts you based on a policy. Would like to receive texts during the day and calls at night, allowing the on-call to wake up
What problems is the product solving and how is that benefiting you?
PagerDuty was put in place to solve on-call scheduling, notification, and escalation if on-call is missed.
Never miss an alert
What do you like best about the product?
It's easy to manage, acknowledge the alert & resolve via phone. It keeps track of all alerts over a long period of time for reporting.
What do you dislike about the product?
it is relentless which makes sure I respond to events
What problems is the product solving and how is that benefiting you?
Database space issues, long running jobs and any monitoring of computer systems
Quick and easy alert
What do you like best about the product?
The alerts are manageable and easily configurable as per your business processes. Call hunting and scheduling is very good.
What do you dislike about the product?
Integration is not seamless. It has some challenges and we still have to use both Pagerduty for configuration.
What problems is the product solving and how is that benefiting you?
After hours critical alerts have solved a few incidents. Quick resolution due to timely alerts helps running the business with minimum downtime.
Responding and Resolving incidents in a quicker way
What do you like best about the product?
The Pagerduty has been used over and over again for direct notification be it voice or email to the next oncall person available which helps in responding incidents quickly
What do you dislike about the product?
The User Interface can be little more freindly
What problems is the product solving and how is that benefiting you?
Respond to incidents in a quick manner and avoiding escalations.
PagerDuty has made life with Service now incidents a lot easier
What do you like best about the product?
I like the integration with Service Now the ability to Notify on calls of incidents and the easy of updating tickets for Service now through PagerDuty
What do you dislike about the product?
I do not have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
On call notifications and notifying the correct people and the easy of updating and resolving incidents
Pager duty integration process
What do you like best about the product?
Pager duty has a very responsive integration process and a very active support team
What do you dislike about the product?
The integration process can be a bit confusing and the available documentation does not always provide straight forward information
What problems is the product solving and how is that benefiting you?
High priority incident integration and assignment notification.
Fabulous, intuitive application
What do you like best about the product?
ease of use, intuitive, easy to configure, tracking,...
What do you dislike about the product?
There is nothing I dislike about PagerrDuty
What problems is the product solving and how is that benefiting you?
Live call routing is valuable for technician autonomy
Easy Integration
What do you like best about the product?
Easy to integrate. Auto escalation helps to quickly resolve incidents
What do you dislike about the product?
As of now none but if needed later will let you know
What problems is the product solving and how is that benefiting you?
Auto escalation helps to quickly resolve incidents
A great single pane of glass to map alerts to people
What do you like best about the product?
I like how easy it is to setup a call schedule. You can add multiple forms of contact so it can email or call, while also going down the line of support engineers.
What do you dislike about the product?
I dislike how clunky it is to setup services in PagerDuty. It's tedious to setup 10+ services that you want to page on.
What problems is the product solving and how is that benefiting you?
We needed to map alerts in Datadog to a list of people to notify. PagerDuty fits that need.
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