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PagerDuty Experiance
What do you like best about the product?
Notifications are detailed. Fast interface.
What do you dislike about the product?
It can be more user friendly. You should be able to update status of the issue in any status of the alert
What problems is the product solving and how is that benefiting you?
Network related outages, interfaces, devices, peerings, mostly layers 1-4. There are others in the company that use it in our virtual environment for those applications and virtual machines
Recommendations to others considering the product:
I would pay attention to the outage notes. I think you should be able to put notes in under any status, Notified, In process, resolved
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We use pagerduty for informing our level 1 & level2 support.
What do you like best about the product?
It is simple to use. The user interface is very intuitive. It was very easy to pick up.
What do you dislike about the product?
Setting up took more steps than expected. Even though the steps were easy but there were quite a few steps.
What problems is the product solving and how is that benefiting you?
We have multiple services that we expose to our customers. When any service goes down, we want to be notified so that remedial action can be taken. Pagerduty helps us in this.
Good but annoying
What do you like best about the product?
It does a good job of managing a lot of notifications
What do you dislike about the product?
It can be very obnoxious about sending you a lot of alerts when you're trying to do something else.
What problems is the product solving and how is that benefiting you?
Sending notifications when support requests come in. Allowing us to not have to check a list constantly.
Works as expected
What do you like best about the product?
I forget it's even there until I need it
What do you dislike about the product?
The app has had reliability issues in the past, which has made it difficult to trust.
What problems is the product solving and how is that benefiting you?
We use it to monitor unexpected downtime for our production servers and to answer emergency questions from co-workers and customers
Pager Duty provides guaranteed delivery of notification alerts
What do you like best about the product?
Multi-Layered Schedules, these make escalations really easy.
What do you dislike about the product?
Nothing! Everything is easy to use and right there for you.
What problems is the product solving and how is that benefiting you?
Paging multiple people at various times.
Recommendations to others considering the product:
Keep doing what you are doing!
Pager Duty Review
What do you like best about the product?
It was easy to navigate through and handled most of the tasks
What do you dislike about the product?
Still new, haven't really found anything to dislike
What problems is the product solving and how is that benefiting you?
network connectivity, user issues
Once in a while if job fails call gets missed , but not that often.
What do you like best about the product?
acknowledging the call so that next person on call don't need to wake up unless first person on call wont life the call
What do you dislike about the product?
once in a while missing call when job fails
What problems is the product solving and how is that benefiting you?
we don't need person awake whole night to check if jobs are running on time or if anything failed. Once we get call when job fails that will allow for on call person to take rest till he /she gets call
Recommendations to others considering the product:
Make sure calls wont be missed once in a while
Works just fine!
What do you like best about the product?
The variety of ways I'm alerted makes sure I never miss a page
What do you dislike about the product?
The UI can take a little getting used to
What problems is the product solving and how is that benefiting you?
We handle being on-call over the weekend
It works great and keeps me on top of work
What do you like best about the product?
The fluifity of the UI and the versatility of the notifications
What do you dislike about the product?
The app can take some time to load up properly when a page comes in.
What problems is the product solving and how is that benefiting you?
Keeping an eye on our many systems and ensuring that any downtime is quickly dealt with.
Pager Duty
What do you like best about the product?
Simple app that works like it should. While using Pager Duty, I easily receive updates and pages. The integration with Jira is wonderful as well.
What do you dislike about the product?
I hate receiving pages! But that is not a Pager Duty dislike!
What problems is the product solving and how is that benefiting you?
Pager Duty provides an easy way for our co to receive pages regarding customers using our app. This makes everyone aware of issues.
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